*** Distance Selling Regulations replaced by Consumer Contracts Regulations ***

smsmasters

smsmasters

smsmasters

Soldato
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The Distance Selling Regulations have now been replaced with the Consumer Contracts Regulations as of 13th June 2014.

"A deduction can be made if the value of the goods has been reduced as a result of a customer handling the goods more than was necessary.

The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop."
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So basically carté blanché for internet retailers to give lower refunds the longer you've had it? Can't wait for someone to try it on and say 'You opened the box, therefore you've deemed it acceptable' or some such rubbish.

Can any OCUK Staff say if the current extended' returns option is affected?
 
But then you haven't had a chance to examine the product and check it works. I guess gone are the days of deciding that the card runs too hot or any of a dozen other reasons for DSR Returns. 'It's not suitable' suddenly becomes 'As you've used the product I'm only going to refund you 80% of the price. When it comes back, stick it in B Grade for 10% less than the original price, profit?
 
MissChief said:
So basically carté blanché for internet retailers to give lower refunds the longer you've had it? Can't wait for someone to try it on and say 'You opened the box, therefore you've deemed it acceptable' or some such rubbish.

Can any OCUK Staff say if the current extended' returns option is affected?
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no as you have have the right to inspect it.



I guess gone are the days of deciding that the card runs too hot or any of a dozen other reasons for DSR Returns
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which is why the law got changed because of people like you abusing the system making it a "try before you buy" deal instead of offering you the same level of protection you get with a shop.

Ever wonder why display models are discounted?
 
well if it didn't work, you'd be rma-ing it, not dsr-ing it. so by returning a working product, you'd be liable for this deduction.
i guess it'll take a test case to see whether the law is on the consumer's or retailer's side lol
 
tamzzy said:
well if it didn't work, you'd be rma-ing it, not dsr-ing it. so by returning a working product, you'd be liable for this deduction.
i guess it'll take a test case to see whether the law is on the consumer's or retailer's side lol
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did i say anything ab out it not working? what he's on about its buying it online testing it see if he likes it if not sending it back regardless of if it works.
 
The whole point of DSR was to give consumers who purchased remotely (internet/telephone/letter) the same rights as someone buying in the shop. In a shop you can't open a box, test a gcard, find it doesn't overclocking well and return it. You can look at the box and check that it is the right model and that the box is undamaged.
 
D.P. said:
The whole point of DSR was to give consumers who purchased remotely (internet/telephone/letter) the same rights as someone buying in the shop. In a shop you can't open a box, test a gcard, find it doesn't overclocking well and return it. You can look at the box and check that it is the right model and that the box is undamaged.
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The DSR as implemented before was hugely unfair to retailers. I think it was a huge mistake in all honesty.

People would buy things without being committed to keeping them, or would cherry pick the best examples of a product and send the others back (ie, keeping chips that overclocked well).

I'm very much in favour of fair consumer rights, and using the SOGA when retailers try their luck.

But I think it should work both ways. Allowing consumers to take advantage of retailers is also wrong.

Good change IMHO.
 
I do not see a massive change, For example you are allowed to inspect an item and if you box it back up and use DSR you should get a full refund. I imagine this is for people who ripped a bit of the box or did not take care in thier inspection.


So they would lose the amount of b-grade probably. The retailer now with the best returns and lowest prices will win. Sadly looking at my most recent item OCUK wanted £30 on a £199 item for i guess the bonus of 14 day return and forum use. If they get picky over DSR i imagine people will flock elsewhere.
 
I don't have a problem with it. It was completely unfair to the etailer. Not because of people that genuinely ordered the wrong item and send it back as that won't change because the item won't be opened/used. It's down to the mickey takers that have a bit of cash on the hip and order willy nilly to have a play with some new kit then send back under dsr leaving the etailer out of pocket as they have to sell as bgrade.
 
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