Advice about something I bought online

Seems like you got the advice you need, it is down to the retailer to sort out warranties, little idiot doesn't know what he's talking about. It really annoys me, how can you have a business and not know what your legal obligations are, unless they are just trying to pull a fast one. But lots generally seem to not have a clue.
 
Well it's all gone quiet. I'm giving them until tomorrow morning before sending the "which" link
 
Seeing as its barley a year old, I don't see how they can really contest the durability of the item, assuming the microwave has not been abused I think and reasonable person would expect it to last more than 12 months before it failed.

This might be a better way of getting your point across, relevant parts highlighted:

Source: http://sogahub.tradingstandards.gov.uk/sogaexplained



Your responsibilities as a retailer

Your contract with the customer

Under the Sale of Goods Act, when you sell something to a customer you have an agreement or contract with them.

A customer has legal rights if the goods they purchased do not conform to contract (are faulty). The Act says that to conform to contract goods should
match their description
by law everything that is said about the product must not be misleading - whether this is said by a sales assistant, or written on the packaging, in-store, on advertising materials or in a catalogue

be of satisfactory quality
quality of goods includes
- appearance and finish
- freedom from minor defects (such as marks or holes)
- safe to use
- in good working order
- durability

be fit for purpose
if a customer says - or when it should be obvious to the retailer - that an item is wanted for a particular purpose , even if it is a purpose the item is not usually supplied for, and the retailer agrees the item is suitable, or does not say it is not fit for that purpose, then it has to be reasonably fit.

If you disagree with the customer about a particular purpose, you should make this clear, perhaps on the sales receipt, to protect yourself against future claims.

Your responsibilities for the goods you sell

You are responsible for the goods you sell and if a customer returns an item they purchased from you that is faulty (it does not conform to contract) because it
does not match the description
is not of satisfactory quality
is not fit for purpose .

you (not the manufacturer or supplier) are legally obliged to resolve the matter with the customer at any time for up to six years from the date of purchase, or in Scotland for up to five years from the discovery of the problem.

Any refund, repair or replacement you arrange with your customer relating to faulty goods must not cause them too much inconvenience and you will have to pay for other costs, for example, collection or delivery.

If you disagree with a customer's claim, you can ask if they are willing for you to send the item to a third party or the manufacturer for inspection. If the customer agrees you can do this, it is important to remember that the goods must not be damaged during this process.

Customers' rights remain the same whether the retailer is acting as an agent or principal.

Your customer also has a responsibility to make sure that they service the item they buy from you correctly and follow any user instructions provided.

Statements about the goods you sell

Anything that is stated about the items you sell - by you, manufacturers, importers or producers - for example, in advertising or labelling, should be factually correct.

It is important that you know what is being said about the goods you sell because these statements form part of your contract with your customer. For example, if an advert says that a pair of shoes is waterproof and a customer wears the shoes and finds they are not waterproof, then the item does not match the description .

There are occasional exceptions to this, for example, if the advert was published and then corrected in public before the item was sold. Other examples are if, for good reason, you are not aware of the statement that has been made, or that the consumer could not have been influenced by the statement.
 
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Thank you, looking forward to firing this at them tomorrow :)

I want a replacement microwave dammit :D
 
I have had a similar incident on eBay recently. Bought a saw, faulty on day 2. Contacted seller and they stated deal with manufacturer and sent a link. I checked the link and it stated deal with retailer haha. So emailed back and asked for a refund. Lazy sellers on eBay trying to palm customers off onto manufacturers. Don't take no for an answer.
 
Yah gl with tht duder.. Your leverage began and ended with your ability to leave ebay feedback. That's long gone, and so you wont see a new microwave. Time to go buy a new one.
 
benneh said:
Yah gl with tht duder.. Your leverage began and ended with your ability to leave ebay feedback. That's long gone, and so you wont see a new microwave. Time to go buy a new one.
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Rubbish

It makes no difference if you have left feedback or not
 
The reality is most ebay businesses are simply box shifters building in a small margin on the re-sell.

There is no value other than a slightly cheaper retail price, I think what will happen in the OP's case is a refund, or if the seller is savvy, he will end up with a partial refund as the item has worked and been used for x months.
 
cheesyboy said:
If they sold it to you with a manufacturer warranty, then you need to take up the warranty claim with the manufacturer. Retailer has done their bit.
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leigh_boy said:
you probably need the invoice from ebay / paypal as proof not some ones word
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This. I've dealt with 2 eBay RMAs, through their respective manufacturers. Both items were DMX par cans, and both were about 10 months old, 2 months warranty left.
 
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