Help with BT socket

point decay · 28 Jul 2014 at 15:32

so, the phone should work with nothing connected to #3 (ring wire), this leaves two cables (seen left of image) both look white with a little brown. where should these go, and any ideas on how to reconnect them?

point decay · 28 Jul 2014 at 15:33

Mynight said:
The white socket on the back of the faceplate above the big cylinder thing. It's shown in your first picture.

thats where the phone plugs in from the front, no?

CrispyOtter · 28 Jul 2014 at 15:34

Mynight · 28 Jul 2014 at 15:37

r3d zombie said:
thats where the phone plugs in from the front, no?

Yes

Sorry

.

Yaayuh! · 28 Jul 2014 at 15:40

r3d zombie said:
so, the phone should work with nothing connected to #3 (ring wire), this leaves two cables (seen left of image) both look white with a little brown. where should these go, and any ideas on how to reconnect them?

The ring wire isn't really required on modern phones as they're powered by mains. In fact, some people see a more stable line with it disconnected and pushed out the way. For just the phone line, you just need 2 and 5 connected.

1 - Green/White
2 - Blue/White (Blue with white dashes/lines)
3 - Orange/White
4 - White/Orange
5 - White/Blue (White with blue dashes/line)
6 - White/Green

point decay · 28 Jul 2014 at 15:41

Mynight said:
Yes

Sorry .

so the phone can be connected from the front of the plate, or from the reverse when the plate is open?

Mynight · 28 Jul 2014 at 15:42

r3d zombie said:
so the phone can be connected from the front of the plate, or from the reverse when the plate is open?

I would assume so. Sorry for being so thick about the test socket thing

point decay · 28 Jul 2014 at 15:46

Rossi~ said:
The ring wire isn't really required on modern phones as they're powered by mains. In fact, some people see a more stable line with it disconnected and pushed out the way. For just the phone line, you just need 2 and 5 connected.

1 - Green/White
2 - Blue/White (Blue with white dashes/lines)
3 - Orange/White
4 - White/Orange
5 - White/Blue (White with blue dashes/line)
6 - White/Green

ok, so from the image at top, it looks like (on the left) their are 2 white/orange cables (these should be pushed back into #4), do i need a special tool, or anything i could use to get the job done?

Yaayuh! · 28 Jul 2014 at 15:48

r3d zombie said:
ok, so from the image at top, it looks like (on the left) their are 2 white/orange cables (these should be pushed back into #4), do i need a special tool, or anything i could use to get the job done?

You should use a punch down tool, but a flathead screw driver should do fine

point decay · 28 Jul 2014 at 15:51

Rossi~ said:
You should use a punch down tool, but a flathead screw driver should do fine

ok, will give it a go, before i blow myself up

their's no current running through this?

Yaayuh! · 28 Jul 2014 at 15:55

r3d zombie said:
ok, will give it a go, is their a current running through this?

Not anything to worry about. Just don't go shorting them willy-nilly.

Mynight · 28 Jul 2014 at 15:57

50v 5ma barely get a tingle from it.

point decay · 28 Jul 2014 at 15:57

Rossi~ said:
Not anything to worry about. Just don't go shorting them willy-nilly.

ok, thanks

AtreuS · 28 Jul 2014 at 15:59

That is a very old socket. I would get BT out... get him to fit a new socket with adsl plate on it and then bill the housing agency for the work seeing as they broke it

Make the nice openreach guy a brew and have some posh biccies around, and i am sure he will confirm the installation of the new system broke the bt socket

Cosimo · 28 Jul 2014 at 16:01

AtreuS said:
Make the nice openreach guy a brew and have some posh biccies around, and i am sure he will confirm the installation of the new system broke the bt socket

He'll still charge £120.

AtreuS · 28 Jul 2014 at 16:03

Cosimo said:
He'll still charge £120.

Yes i know but the OP can then send an invoice to the housing association for damage

why should he be out of pocket due to their negligence.

point decay · 28 Jul 2014 at 16:05

Cosimo said:
He'll still charge £120.

£130 now, unfortunately

Mynight · 28 Jul 2014 at 16:11

If the issue is their end can they still charge you?

Jono · 28 Jul 2014 at 16:44

Mynight said:
If the issue is their end can they still charge you?

Nope.

I had a similar thing - my phone just stopped ringing. I could answer the call if I rang myself from mobile and picked up the handset in my house. But for any other calls I wouldn't know people were calling.

I have no idea how long it had been like that for, but it took BT several days to trace the fault. In the end it was caused by something in the exchange.

I wasn't charged.

MissChief · 28 Jul 2014 at 18:03

Charges will only apply if something not maintained by BT is causing the fault.