Asus motherboard warranty

FloppyPoppy

FloppyPoppy

FloppyPoppy

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Hey guy's i have posted in here a few times about a particular motherboard of mine.

I was doing a upgrade on my system and as a part of this i ordered a Rampage 4 extreme black edition.

Regrettably this was the only part i did not order from ocuk :rolleyes:

Problems started before i even plugged the motherboard in.

the board is supposed to come with a free copy of Assassins creed black flag. It comes in a scratch card style thingy, I removed the silver foil from it and though yes i did find it funny, there was no code nothing at all.

I got in touch with the company i bought it from ( that rain forest one that i wont name :D )

And they were nice enough to give me £70 return for the issue.

GREAT so i got to work putting the system together. Took a day or two slowly putting it together making sure everything was in order

filled the system with coolant up and pow straight in no problems.

after about two days like this i deemed it stable with no issues. So i headed to the bios i mean a rampage 4 extreme black edition watercooled it would be silly not to overclock it really as that's what it was made for

I took my cpu to a fair 4.9Ghz ( i truly cannot remember the voltage now ) around 1.42 i think

after about 5 days about 12 hours of prime 95 no crashes 24/7

The system died. and entirely failed to boot again.

I had a incling that it was actually the PSU but i was wrong. after trying the pc with a spare psu i had it had the exact same issue. So i took it apart and stuck the components onto a msi big bang xpower ii ( my previous board that i was about to try and sell )

and it booted without to many issues ( a ram problem that still happens today ) but that's not my gripe

My gripe is with a £400 "premium/enthusiast" grade motherboard 1 letting promotional items (AC black flag keys ) get into the box faulty and two the boards death after a month of ownership


I started to look into warranty and returns i was hoping to get my money back as i will not be using one of their boards again.

Only to find that asus have a " registration of items policy " that they advertise nowhere on the product or in the manuals that i received ( i checked&checked again )

And with this i believe that i will not be owed any kind of refund, and even worse, the way that i understand it is that i wont even be offered any warranty service

does anyone here have any experience with asus with warranty im really interested in what i can do because this is so frustrating for me and would like to return the product

Thanks

Harry
 
you get 3 years with every new board

did you do a full cmos clear? left battery out a good 30 minutes or overnight if need be then try?
 
Yeah i trouble shooted on here about it as it happened. I did clear cmos for about 2 hours same issue i tried with different ram combos

I have tried the board with a different cpu psu gpus and it fails to post.

and Qitarah I have seen people push 3970x's past 1.46 before my temps never breach 50c in my current setup at 4.8 on this board ( 1.4v ) i recall never getting near 60 on the other setup
 
just rma/return the board back to the rainforest,rma with asus as a last resort

the product should last you a reasonable amount of time,not a few weeks,so you have every right for replacement/refund
 
The rainforest wont allow me to return it to them. I guess i will try with Asus but i cant see me getting a refund for it from them
 
Why wont rainforest let you RMA?

LLC levels? Adaptive or offset mode for the vcore?

Dunno just saying 1.4x sounds awfully high especially if you had adaptive Vcore on, then again I've not owned a 3970k so yer. Anyways back to your question Amazon really should be the ones to take it back surely? Failing that just get it back to ASUS. If you genuinely didn't kill it with too many volts then I don't see the issue?
 
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why wont they let you return it?

if its within a year they should accept it,if not go through asus and again they should accept it
 
They wont accept returns after 30 days of purchase

" If a product becomes defective after 30 days you won't be able to return it using our Online Returns Centre. "
 
I've returned products sold by them (Not a 3rd party via rainforest but directly from rainforest as faulty 9 months after purchase so yer I'd query amazon about that. Unless you already have, then its go straight to ASUS.
 
Ok i have raised a ticket with asus now hopefully can get this sorted and get some money back! Will help me get some nice cabling for the psu!
 
harry said:
Ok i have raised a ticket with asus now hopefully can get this sorted and get some money back! Will help me get some nice cabling for the psu!
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Yeah Amazon will sort return for anytime within the duration of the warranty, even if it goes wrong after say 2 1/2 years, they will still give you a full refund.

Makes buying Asus products that much more desirable, and any other company who have crap RMA service if you have to go through them. Asus can take upto 2+ months!
 
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Nelly said:
Yeah Amazon will sort return for anytime within the duration of the warranty, even if it goes wrong after say 2 1/2 years, they will still give you a full refund.

Makes buying Asus products that much more desirable, and any other company who have crap RMA service if you have to go through them. Asus can take upto 2+ months!
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Really odd because when i go onto amazon and go onto the return item page it turns me away saying its past its return window

:/ il look more into it tomorrow aswell
 
  1. Just go on "contact amazon". Select the product you want to discuss. Select phone me.
  2. They call you and despatch a new item immediately.
  3. They give you instructions on how to send back the old one. Simples.
I'm not 100% certain, but if they no longer stock it, they will give you a full refund regardless of how much warranty is left!

How good is that? This is how all retailers should be for RMA, no farting about waiting weeks, or a month+ for an RMA to be sorted out.
 
harry5522 said:
Il get onto that tomorrow il let you know how it goes! Sounds simple enough.
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Instead of "phone me" you can do online chat as well I think, it definitely works anyway. :cool:
 
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