Npower - WTF? Stupid increase

Aruffell

Aruffell

Aruffell

Soldato
Joined
29 Dec 2004
Posts
5,653
Location
Chatham, Kent
Been with Npower for around a year now and after 10 months of an ongoing complaint, they finally sent me a bill though I'd be paying my direct debit of £120 regardless.

I was told at the time that my £120 had been covering the usage quite nicely. I then get a bill today for just over a months usage and they want to increase my direct debit by another £56 per month.

Been onto their website to check the usage against the national average. Am I right in thinking that national average is 16,500kwh for gas and 3,300kwh for electricity?

According to this, in January (highest month) we used 1494kwh on gas and 401kwh of electricity.

In May we was away for 18 days in America and then I was away for another 6 days to Taiwan and yet we still used 480kwh in gas and 918kwh in electricity. How?

Only thing that is on all the time is microwave, cooker time LCD panel, Router and NAS. All tv's are LED and it's a 4 bedroom, 3 storey town house built in 2010 so has amazing insulation etc...

Anyone had problems with npower making stuff up basically? Got an engineer to come out soon to check the meter to make sure it's calibrated right etc...

Thanks,

Andy
 
Yep, we were with npower and our monthly dd went up from £50 per month for gas and electric to over £100 in the space of a year. Their calculations were well above what we had previously used and they were unwilling to lower their estimate. Most of the charges were standing charges and their pricing is very uncompetitive nowadays.

We moved to OVO last year and paying roughly £60 per month and are still in credit.
 
ChroniC said:
They're estimates. If you fill in your meter reading online, they will sort it.
Click to expand...

Unless they think your meter were all the way around i.e. 9999units.

Happened to me with nPower. Absolute morons and I had to waste hours dealing with it before it got any higher.

Make sure you give them your latest meter reading, regularly.
 
Just looking at our whopping 2 bills that we've had over the year.

This is the first one:

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This is the latest one:

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This is what they are wanting to do to my direct debit:

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Look right to you guys?
 
Now that looks like their previous estimates was lower than your actual reading, and now they're upping the DD to get more money + 'preparing' for this Winter with higher reading.

I'd switch and make regular meter reading, set an alarm on your phone for monthly read.
 
So they are just preparing for something that won't happen as they are wrong?

Surely if I switch, then I would end up paying more as I'd be on a worse tariff instead of the fixed one I'm on now?

Npower have been a nightmare from the start to be honest. Scottish Power wasn't much better before.

Andy
 
nPower should be shut down by the regulator.
My bill shot up by £150 per month after their lying website told me I would actually save about £20.
As soon as I cleared my debt - I made one last switch and will never chase a few pennies again with all this switching rubbish. The only one who saw any money from switching energy providers is that Martin Lewis bloke.
 
I had a very similar thing..

I was paying about £130, got my 6 monthly bill and I was in credit, but they were going to increase my bill to £210!

I logged in online and looked at my usage over the last two years and I was actually using less than the previous year, there was absolutely no need for the change so I forced it back down to the £130 and it's absolutely fine.

Idiots :\
 
happened to me with eon. i think they went by the winter quarter and wanted me to pay the same amount every other quarter. they refused to lower the stupid DD amount, so i cancelled my DD and paid the bills through their website. if i didnt do that then i would have overpaid by £600+.
 
They're ****ing clowns.

Just moved into a new flat and they asked me for a meter reading. Last one on 28th July was apparently 8844. My meter now says 3486 yet they refuse to believe me. Oddly enough the serial number on the meter matches the one on their records. Even sent them a picture. What's going on here?
 
Fuggan said:
They're ****ing clowns.

Just moved into a new flat and they asked me for a meter reading. Last one on 28th July was apparently 8844. My meter now says 3486 yet they refuse to believe me. Oddly enough the serial number on the meter matches the one on their records. Even sent them a picture. What's going on here?
Click to expand...

Had that before too. Told them that their figure somehow is in the future as my meter hadn't even hit that number yet.

Been looking into my usage even more:

QI4p4tC.png
 
Similar experience - no bill for 10 months despite paying DD for £130 a month as per original transfer to them. Finally bill arrives and they put my DD up to £180 a month as I'm in arrears after the mildest winter I can remember for years!

Anyway - move away from them the other day as my fixed rate has ended. Terrible on the phone - only good thing is they seem to have a decent Android app to use
 
nPower really need to be avoided at all costs in my opinion. Like others in here we had a very similar experience where they pulled estimates out of thin air which were ridiculous and put our monthly bill up to a ridiculous amount.

Note, we provided them meter reading every month, they still done this! No matter what we done or said, their utterly useless phone line people were no help and done nothing. We have never experienced such blatant robbery in our lives and we were helpless to it.

We got rid of them 7 months ago. But only 5 weeks ago, we got a letter in the post (2nd one) saying they were still having a billing system problem and were unable to inform us of how much we "owe them" as unable to calculate it currently..... Yeah, really! The direct debit was cancelled the day we left them, they'll never get another penny from us.

On nPower? Bail. ASAP.
Thinking about nPower. Honestly, don't. 1st page of a thread and already a lot of issues.
 
booyaka said:
Similar experience - no bill for 10 months despite paying DD for £130 a month as per original transfer to them. Finally bill arrives and they put my DD up to £180 a month as I'm in arrears after the mildest winter I can remember for years!

Anyway - move away from them the other day as my fixed rate has ended. Terrible on the phone - only good thing is they seem to have a decent Android app to use
Click to expand...

Oh yeah, this also. They refused to give us a bill for over 9 months!!!
 
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