EE internet speeds.

Columbo

Columbo

Columbo

Soldato
Joined
26 Mar 2007
Posts
9,134
Location
Nottinghamshire
Is it me or are EE's data rates absolute tosh as of late? I don't use a lot of data but even getting on the internet is like some sort of event lately.

Over the last few weeks I've failed to connect or had trouble in the centre of Nottingham, Sheffield, Lincoln, Doncaster, Barnsley, Mansfield and today in Matlock, Derbyshire I couldn't even get at the footy scores even though my Note 3 was reporting a full H+ signal.

Is there something going with the network (4G rollout? over subscription?) or is it just utter garbage? Customer services have been about as helpful as expected with a total denial of any issue being present and I know its not my handset as my wife's EE phone also has the exhibits exactly the same problem.

It's getting to the point where I'll be asking for my PAC code but as I've got a few months remaining I'll have to buy myself out. Anyone else had the same issue and fixed it or managed to get through to someone at EE that is English and does more than read a script?
 
They have really degraded in Bath. It started around a couple of months ago. Not sure if it's cell tower rationalisation or something else.
 
The frustrating thing was last night I was trying to enter an address into the Sat Nav but as Google Maps needs a data connection it wouldn't work. 4 bars of H+ and I had no internet connection. :mad:

This mixed with the constant 'you've had a missed call text message' even though I'm doing nothing with the phone and its got a full signal is really rage inducing.
 
I can be in the centre of my town, full signal H+ displayed and still nothing would happen if i tried to use an app that requires an internet connection. Very poor.
 
Freefaller said:
Here in London they're still pretty good IMO.

What speeds are you getting?
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I'm not getting any speed and that's the problem.
I don't use it heavily, certainly not for downloading anything maybe 300-400mb per month max but I'd like to be able to use something I'm paying for.
 
Like all the other UK operators, EE are diverting transport bandwidth from their 3G network to their much faster 4G one. 3G will be used to handle voice traffic until VoLTE goes live.
 
Terminal_Boy said:
Like all the other UK operators, EE are diverting transport bandwidth from their 3G network to their much faster 4G one. 3G will be used to handle voice traffic until VoLTE goes live.
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Considering the backhaul for 4G sites is being provided by a different interconnect provider, can you state your source?
 
Terminal_Boy said:
Not without dropping a mate in the poo. Do you really think operators want to pay for 2 lots of transmission when they can get away with paying for 1?
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Well it would just be weird because drop 1 E-UTRAN for EE had the provider as BT for new/test yet most sites were kept to dual links and increasing bw for resiliency / long term contract commitments . I never saw a site where 3G service capacity was reduced due to existing performance requirements for 3G.

Maybe times have changed since I was there but it would be suicidal to cut 3G below the minimum req for the concurrency a site supports and I hope the RAN team wouldn't do such a thing without good reason. The QoS will always on any network favour voice, if a site is indeed overloaded for any reason you will always see data go first.
 
Columbo said:
The frustrating thing was last night I was trying to enter an address into the Sat Nav but as Google Maps needs a data connection it wouldn't work. 4 bars of H+ and I had no internet connection. :mad:
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This happens a lot to me and others. Full H+, yet things just won't load or load exceptionally slowly. In the town I live, doing speed test gives some hilarious results like 0.02mbps download but 7mbps upload with 3500ms ping. In the town i work 15 miles away, i get 15mbps download/8mbps upload and less than 100ms ping

My contract is up with EE in the next month or so, so i'll be switching to 3 hopefully for a few months to see what they're like.
 
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EE have been awful in my area (South Wales) recently. I went to Bristol for the weekend and experienced the same problem. The main issue as well as slower speeds seems to be massive Latency.

Ive gone from 80ms in the house to about 2,500 - 3,000 ms and the same has happened in my place of work and when i went to Bristol.
 
Using EE in Liverpool and the speeds and connection are solid. My only problem i have had with EE is them saying i have used a lot more data than i know i have.
 
Gaygle said:
This happens a lot to me and others. Full H+, yet things just won't load or load exceptionally slowly. In the town I live, doing speed test gives some hilarious results like 0.02mbps download but 7mbps upload with 3500ms ping. In the town i work 15 miles away, i get 15mbps download/8mbps upload and less than 100ms ping

My contract is up with EE in the next month or so, so i'll be switching to 3 hopefully for a few months to see what they're like.
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My three has gone so poor I'm thinking of moving, since 4g arrived I've gone from getting high teens low twenties on H+ to kb/s to about 2 mb on H I did once get 39mb down at a new sainsbury's so I at least know it's not my phone, West Mids.

Edit to add, the only reason I haven't moved yet is most of the networks have gone rubbish going by reports I read and a mate who just moved from ee to 3, any reason for this across the board poor signal that everyone is moaning about?
 
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rojones said:
EE have been awful in my area (South Wales) recently. I went to Bristol for the weekend and experienced the same problem. The main issue as well as slower speeds seems to be massive Latency.

Ive gone from 80ms in the house to about 2,500 - 3,000 ms and the same has happened in my place of work and when i went to Bristol.
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100% sure you were on LTE with that ping? When signal degrades to this type of level you should be switched down to low class 3G or 2G which is always pretty bad :) Switching between different interfaces can also cause crazy delay/out of order packets which cause crazy latency too.

I was in Brizzle (Cabot Circus / waterfront) a couple of weeks ago and had good LTE on Voda/EE around the place, I have reports suggesting it was always above 20Mbit for each but everyones experience will vary.

I honestly don't think there is a problem with any network for capacity right now, coverage maybe, but in general both the shared network design of EE/Three and the O2/voda deal are well thought out and if you have LTE, you should get decent throughput in the very vast majority of situations where sites are live (and I really mean live - not in test or early deployment which can last upto 2 months in some towns). Everyone should test with free cheap sims if possible, no network is perfect and coverage aint great right now if we were to compare it to a few years ago, there is certainly work to be done by all networks.
 
Degraded over the last 4 weeks for me, Reading area.

I was phoned by them today for an "early upgrade" and when I mentioned about the slow speeds the guy quickly went on about something else lol

They must have some sort of issue as I have never known it so bad.
 
Freefaller said:
Here in London they're still pretty good IMO.

What speeds are you getting?
Click to expand...

I'm technically on Orange but I assume it's all the same system now and I'm having real problems in London, to the point now where I'm actively avoiding using data on my phone... Coming in on the tube it's almost pointless trying, even when it shows full signal. Around where I work in Victoria and throughout central London it's also appalling.

At least it's not just me it seems. If it doesn't get much better I'm getting out as soon as I can...
 
EE network is awful for me, signal issues in places my friends on different networks are getting full signal, and when I do have signal it's rarely very fast.

My mate on 3 gets the best speeds and signal out of all of us.
 
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