Approved used product delivered with the wrong spec, any rights?

Five_Star · 3 Sep 2014 at 13:41

I bought an “approved used” desktop for business use (not from OcUK) and it has arrived with half the amount of RAM advertised / shown in my invoice.

I challenged this and the company have said basically it was a marketing error and they will endeavour to improve their advertising methods.

They do not say if they are going to supply me with the RAM as advertised!

So am I right to press for them to either supply me with the missing RAM (2x4GB) or refund me the difference?

As far as I am concerned and as my order confirmation and receipt says I paid for a machine with double the RAM it has now and should I expect them to rectify it or can they hide behind a mistake?

cheesyboy · 3 Sep 2014 at 13:43

They can honour it, or offer you a refund, or make other agreement with you. They can't force you to keep it, though.

MeEsH BaKkA · 3 Sep 2014 at 13:43

What do you think?

Mynight · 3 Sep 2014 at 13:45

Of course they should rectify it. Either by reducing the cost or sending the correct ram.

Can't hide behind "sorry it was a typo".

Musty Pie · 3 Sep 2014 at 13:46

They can offer a refund. I think its all they are legally obligated to do.

anthony566 · 3 Sep 2014 at 13:48

Five_Star said:
I bought an “approved used” desktop for business use (not from OcUK) and it has arrived with half the amount of RAM advertised / shown in my invoice.

I challenged this and the company have said basically it was a marketing error and they will endeavour to improve their advertising methods.

They do not say if they are going to supply me with the RAM as advertised!

So am I right to press for them to either supply me with the missing RAM (2x4GB) or refund me the difference?

As far as I am concerned and as my order confirmation and receipt says I paid for a machine with double the RAM it has now and should I expect them to rectify it or can they hide behind a mistake?

if they do not correct the error in the system spec then return it. how did you pay for this ? if you used a credit card and they refused then contact your card issuer and open a case with them as they will assist you.

Caged · 3 Sep 2014 at 13:48

If you think they can hide behind an excuse of "sorry typo" then I have some bargains you might be interested in. Check your email.

Haggisman · 3 Sep 2014 at 13:50

Of course you have rights. You bought item A, you were given item B, it's about as clear cut a "not as advertised" case as you could want

Five_Star · 3 Sep 2014 at 13:52

Thought so, I've said I will accept either a refund of the difference or the actual RAM as advertised.

There is no loop hole because its a refurb, but sold like new?

I was pretty shocked at how badly worded the email explanation was actually. I suspect the operative doesn't have english as a first language but it's even worse that an international company would try and fob off a customer like that.

As it was a business purchase it was paid by debit card unfortunately.

Mynight · 3 Sep 2014 at 13:56

Anything sold has to be as described regardless of if its new/refurb afaik.

Shouldn't deal with people with heavy accents

.

Haggisman · 3 Sep 2014 at 14:02

Five_Star said:
There is no loop hole because its a refurb, but sold like new?

Nope, no loophole. In fact, "item being as described" is one of the few SOGA regulations which applies to ALL sales (most only apply to business to consumer sales).

Svack · 3 Sep 2014 at 15:11

Five_Star said:
As it was a business purchase it was paid by debit card unfortunately.

You could threaten do a chargeback if they continue to fob you off! You can do that on a debit card still.