I'm slightly concerned at the moment that the iPhone 5 32GB I sent off to the company Apple use 5 days ago is still not showing as received. The Royal Mail tracking also shows that it's not there yet.
Really don't want £210 worth of phone to go missing, especially as I don't think the shipping method they provide is insured.
Why didn't you send it insured then? I sent mine RMSD (insured up to £500).

Looking for some advice.
I have an old iPhone 5 32GB White. It's in very poor condition and the speaker on the phone has all but failed. Apple have said they will replace it for a fee of £209 (I think?).
Am I best off getting it replaced with Apple then trying to sell the new, perfect condition iPhone? O2 have offered me £165 for the old one, do you reckon I will get substantially more?
Cheers
Edit: Forgot to add, I still have the original box and I can include a brand new charger and earphones from my iPhone 6 that I have not needed to use.
Query, can this be done in store or is it online only?
Take the £165.
Even mint its only worth £250 max. In fact that's what I sold my new insurance replacement 5 32Gb for. I sold it to a colleague and could have perhaps got a little bit more if I'd held on but it gives you the idea.

£295 for my 32gb iphone 5s gold
.. not bad
