Stuck Pixels on new Samsung monitor

ICEx21 · 28 Sep 2014 at 00:14

Evening folks, hoping someone can tell me where I stand in regards to having 2 stuck pixels on my new monitor.

One is, near the bottom but the other is right in the middle of the screen and is visible when you have a dark patch on that area.
Is this a reason for it to be returned?

dholdi · 28 Sep 2014 at 00:26

DSR it.

ICEx21 · 28 Sep 2014 at 01:08

Wouldn't I have to pay for postage though?

Surveyor · 28 Sep 2014 at 01:23

You can try and return it as faulty but technically it may not be depending on the class of the panel.

Contact OcUK (I'm assuming it's from them) and see what they say.

OcUK's policy:

TV & Monitor Pixel Policy
Please be aware that all of our Suppliers and thus Overclockers UK conform to the ISO 13406-2 standard - the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing "ISO 13406-2" and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.

ISO 13406-2 has actually been replaced by SO-9241-302, 303, 305, 307:2008.

Both sets of standards allow a certain number of faulty pixels in 3 of the 4 panel classes.

If you do return the monitor as unwanted it will be under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Distance Selling Regulations no longer exist.

You will have to pay return postage and your refund can be reduced for loss in value of the goods supplied if the loss is the result of unnecessary handling by you.

You may also want to consider approaching Samsung directly.

ICEx21 · 28 Sep 2014 at 20:52

Thanks Surveyor. Think I'm gonna have to return it as I just found another 3 stuck pixels :|

Surveyor · 28 Sep 2014 at 22:02

ICEx21 said:
Thanks Surveyor. Think I'm gonna have to return it as I just found another 3 stuck pixels :|

Seems like you got a duff one there.

I'd be going down the faulty route with that many problems.

ICEx21 · 29 Sep 2014 at 10:08

Weird issue, if I play a game for about 2-3 hours the right hand side of the monitor seems to go lighter and lighter, I turn the monitor off and leave it for an hour and it goes back to normal but at the cost of an extra dead pixel and googling this problem shows nothing :S

Surveyor · 29 Sep 2014 at 12:31

It's a Friday afternoon monitor.

Buckster · 29 Sep 2014 at 16:44

Does ocuk list class of each monitor ? Was looking last night and couldn't see the class listed ? Worth knowing before buying

Surveyor · 29 Sep 2014 at 17:03

Buckster said:
Does ocuk list class of each monitor ? Was looking last night and couldn't see the class listed ? Worth knowing before buying

Not that I've noticed.

The manufacturers may list them somewhere in the specification or documentation.

Class 0 panels will be pretty rare.

Buckster · 29 Sep 2014 at 18:41

ok thanks

just would be useful to know at point of buying

as it could well determine a purchase decision - it would for me anyway (I need to replace this 2407 Dell at some point !

)

Buckster · 29 Sep 2014 at 18:42

I mean difference between Class 1 and Class 3 is substantial