Repairing a scratch on tumble dryer

TheVoice · 2 Oct 2014 at 12:24

Parents are still, after many weeks, in the process of having their kitchen installed by Magnet (avoid this company like the plague, by the way). During the install of their brand new Samsung dryer, one of the guys managed to put a deep scratch in the front of it, down to the metal and bending some of the vent grilles on the front.

Magnet and the company who fitted the kitchen are both aware and have been "working on a solution" which so far has amounted to them offering a can of enamel/radiator paint. :rolleyes:

Can anyone offer up a sensible fix for this? Bending the grilles back will be awkward enough but the dent probably won't be an issue if the scratch can be repaired properly.

Halestorm · 2 Oct 2014 at 12:26

I['d be demanding a replacement or a manufacturer repair, they have insurance for exactly this type of thing, make them use it

Akagi · 2 Oct 2014 at 12:34

Halestorm said:
I['d be demanding a replacement or a manufacturer repair, they have insurance for exactly this type of thing, make them use it

+1

I would not be happy if they offered a can of spray paint. What a joke!

Burned_Alive · 2 Oct 2014 at 12:35

Yep, the sensible fix is a replacement.

tom_e · 2 Oct 2014 at 12:36

Halestorm said:
I['d be demanding a replacement or a manufacturer repair, they have insurance for exactly this type of thing, make them use it

This. Can of paint, cheeky *******.

TheVoice · 2 Oct 2014 at 13:03

Thanks all, will let the parents know that they should be asking for a replacement. They've had enough time to offer up a suitable solution and done nothing about it. The machine wasn't supplied by them however so getting the £750 out of them will be a challenge no doubt.

For what it's worth this is just one of many, many other issues/complaints currently on the go with the fitters and with Magnet and is really rather minor in comparison to some of them.

Akagi · 2 Oct 2014 at 13:05

Take 'em to the cleaners and tell us the story. You know how it works.

Bunka · 2 Oct 2014 at 13:41

Definitely a replacement, I'd be ****ing angry if they tried to offer me a tin of paint because of their screw up!

Danthus · 2 Oct 2014 at 14:44

The only way to repair that is with a new carcass or panel.

Lopéz · 2 Oct 2014 at 14:52

Acme said:
Take 'em to the cleaners a

It's a tumble dryer, not a washing machine

Akagi · 2 Oct 2014 at 15:06

Lopéz said:
It's a tumble dryer, not a washing machine

Raised a smile...

booyaka · 2 Oct 2014 at 15:46

TheVoice said:
. The machine wasn't supplied by them however so getting the £750 out of them will be a challenge no doubt.
.

£750 for a tumble dryer??!??!?!? :eek:

Jesus - tumble dryer I bought 5 years ago was £120 and still going strong!

Akagi · 2 Oct 2014 at 16:15

For £750 I would expect it to fold all the clothes and put them away as well!

malfunkshun · 2 Oct 2014 at 19:45

Halestorm said:
I['d be demanding a replacement or a manufacturer repair, they have insurance for exactly this type of thing, make them use it

+ another one.

Quartz · 2 Oct 2014 at 19:57

TheVoice said:
Thanks all, will let the parents know that they should be asking for a replacement.

You're the one on site. You do it. Then let your parents know what you've done. This is a standard item and if they can't get a replacement to you and fitted the next day they're having you on.

pitchfork · 3 Oct 2014 at 08:57

Replace the panel if you want it perfect, it'll be near impossible to repair.

In terms of repair you'd need to tap the grill back into place, grind off some more of the paint, fill it out with body filler then prime and paint the entire panel. Not worth it and not guaranteed to be perfect.

Haze · 3 Oct 2014 at 09:10

get the tipex out

otherwise i would definitely be getting them to pay for it

TheVoice · 3 Oct 2014 at 09:55

Acme said:
For £750 I would expect it to fold all the clothes and put them away as well!

It has a light inside and plays a (quickly annoying) tune when it's done, if that helps.

Quartz said:
You're the one on site. You do it. Then let your parents know what you've done. This is a standard item and if they can't get a replacement to you and fitted the next day they're having you on.

The Magnet branch manager is visiting them today so it'll be one of the many points that gets discussed, I'm sure. There isn't really much point me getting involved as well.

Akagi · 3 Oct 2014 at 12:18

TheVoice said:
It has a light inside and plays a (quickly annoying) tune when it's done, if that helps.