Worth opening a dispute over? [eBay]

To put this into perspective for you, I just paid £3850 for a Mini One for the missus. "It's lovely, I want it" etc etc.

It's got about £2k worth of work to be done. Rear caliper, new discs & pads all round, top mounts, some bushes, and service bits. I decided to swallow it (fnar) as she really loves the car and wants to keep it.

How much do you love your Polo, and is the bumper fixable?

The Polo was £1400, has had £750 spent on it over the course of 14 months, and now is having £400 spent on it to repair crash damage.

I love the Polo, but I also ****ing hate the bloody useless pile of **** sometimes.

It will be going, and will probably be replaced with a GTI at some point. God knows how much grief that will cause. Annoyingly I need this car for at least a few more months, and it was more financially viable to repair it (but only just...)
 
The Polo was £1400, has had £750 spent on it over the course of 14 months, and now is having £400 spent on it to repair crash damage.

I love the Polo, but I also ****ing hate the bloody useless pile of **** sometimes.

It will be going, and will probably be replaced with a GTI at some point. God knows how much grief that will cause.

:D You're missing the point that it had to have the £750 spent on it because of so many issues. Long live Moxxi! :D
 
:D You're missing the point that it had to have the £750 spent on it because of so many issues. Long live Moxxi! :D

After spending the £750, I knew that there was absolutely nothing left to go wrong due to wear and tear, everything was totally refreshed, and I had no worries. Then I went and stuffed it. And because I knew that a similar replacement car will probably need at least half of that work doing to it again, I plumped to repair it instead...

Repair car for £400, keep for a few months and sell for £1000

or

Scrap car for £100, buy a replacement car for £1000, spend £??? replacing worn out parts, keep for a few months, and sell for £1000.

Seemed like a no brainer to just fix it, to save hassle if nothing else.
 
Better the devil you know and all that.

Fixxor it, run it into the ground whilst you save and then flog it to some schmuck like me who buys his missus a car because it's cute.

THEN buy a new one.
 
The annoying thing is that when I sell it, it will have had, in the past 20,000 miles or 2 years:

Clutch
Gearbox refurb
Power steering pump
Water pump
Drive shafts
CV joints
Steering rack gaiters
Track rod ends
Full exhaust
Aux belt
Brake light switch
Reversing light switch
Rear brakes
Radiator
Radiator fan
Air box/intake
Lots of interior trim replaced with new parts
New genuine hubcaps
4x ContiPremiumContact2's (will still have decent tread when I sell most likely)
Dropped doors repaired
And probably more that I have forgotten

And yet anyone who comes to look at it, will expect to pay the same as they can get a crapped out Polo for, which will need most of that work doing imminently, and has 4 barely legal linglongs on it.

Because people are like that.
 
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I think that rather than all the hassle, I will spray this bumper (I just ordered sufficient high quality paint for the same price as return postage) and deal with the two cracks. It is here now, and I am quickly growing tired of not having a car.

I'll leave him negative feedback at the end of it all just so he wakes up miffed one morning...

You can still message the seller under the "item not as described" tab. After you do this you can click "raise a dispute" and then have the choice of asking for a full or partial refund. The partial refund works under the premise that you wouldn't have paid that much if you knew the real condition of the item.

I usually suggest a reasonable amount (half the cost of getting it sorted) if the person is nice. If they've been a **** through messages i usually ask for between 50-75% of it back. Ebay usually always sides with the buyer over this.

He could call your bluff though and say he'll only do a full refund, but i doubt he will. You don't lose anything to try either and the money back can recoup the cost of the paint you bought. :D
 
I knew it would be a car part just by looking at the username ;)
It says "Resident Polofag" in my sig for a reason after all... :D
Essentially this yeah... :p
You can still message the seller under the "item not as described" tab. After you do this you can click "raise a dispute" and then have the choice of asking for a full or partial refund. The partial refund works under the premise that you wouldn't have paid that much if you knew the real condition of the item.

I usually suggest a reasonable amount (half the cost of getting it sorted) if the person is nice. If they've been a **** through messages i usually ask for between 50-75% of it back. Ebay usually always sides with the buyer over this.

He could call your bluff though and say he'll only do a full refund, but i doubt he will. You don't lose anything to try either and the money back can recoup the cost of the paint you bought. :D

Thanks. Is this definitely how it still works? It seems to have changed since I last did it. When I "open a request" it just comes up with "request a return - why do you want to return this item?" and then there is a drop down to choose a reason (It arrived damaged is the one I'll go for) - then there is an "Add details" box, and a "request a return" button. I can't see the partial refund option :(
 
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Polo cars are for girls i must say:D

It was my first car, my options were basically Fiesta LX 1.25, Polo 9N 1.2 or Corsa C 1.2, so I went for the one with the best reliability (lol, that went well), the highest safety rating, lowest insurance and the best build quality. I also like how Polo 9N's look, I can't say the same for a Fez or a Corsa! :p

The Polo community is also much MUCH nicer than the Corsa and Fiesta communities... If you feel like finding a reason to slam your head against a brick wall, go and browse a Corsa forum.
 
The annoying thing is that when I sell it, it will have had, in the past 20,000 miles or 2 years:

Clutch
Gearbox refurb
Power steering pump
Water pump
Drive shafts
CV joints
Steering rack gaiters
Track rod ends
Full exhaust
Aux belt
Brake light switch
Reversing light switch
Rear brakes
Radiator
Radiator fan
Air box/intake
Lots of interior trim replaced with new parts
New genuine hubcaps
4x ContiPremiumContact2's (will still have decent tread when I sell most likely)
Dropped doors repaired
And probably more that I have forgotten

And yet anyone who comes to look at it, will expect to pay the same as they can get a crapped out Polo for, which will need most of that work doing imminently, and has 4 barely legal linglongs on it.

Because people are like that.

Holy moly. I spent two and half grand on a Fiesta in 2006 and its still going strong. Apart from regular service costs and MOT's (no work needed) I've had two flat batteries and distributer cap replaced. And I thought VW's were supposed to be reliable.
 
If you're going to dispute it, then log in to Paypal and find the transaction. Click on details and dispute it from there. Much faster and much better than doing it through eBay.
 
Holy moly. I spent two and half grand on a Fiesta in 2006 and its still going strong. Apart from regular service costs and MOT's (no work needed) I've had two flat batteries and distributer cap replaced. And I thought VW's were supposed to be reliable.
They are supposed to be reliable. I got conned. :eek:
If you're going to dispute it, then log in to Paypal and find the transaction. Click on details and dispute it from there. Much faster and much better than doing it through eBay.
Thanks for the tip. :)
 
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Just a tip here, I'm pretty sure eBay has just brought in a new policy that applies to all listings where in the case of an item not being as described, the seller is made to pay postage. I'm not able to confirm that right now but it has been on the pipeline a while and I'm pretty sure it has just come in to effect in the past couple of weeks.

I found a link http://pages.ebay.co.uk/help/sell/item-not-as-described.html
 
I opened a paypal dispute with reasons "Externally Damaged" and "Postage Cost" and submitted this message to the seller:

As mentioned via eBay, the item was clearly not in the described condition. The scratches were not "light" the repair will not be "easy" and the provided pictures were, I believe, intentionally inadequate.

If you so desire, I can provide pictures of the damage to the item via eBay, including the splits and cracks on the bumper which are not easily repairable and will still be present after re-spraying the item due to the nature of the plastic being flexible, making gluing up the cracks effectively impossible.

I also believe that the postage cost less than the amount charged, as the quotes I ran myself ranged from £9 to £18.

I would not have paid the amount I did if I had known that the item would arrive in this condition. I do not know if it was like this prior to sending, or if it was damaged in transit, but a few sheets of bubble-wrap is not adequate protective material for shipping a car bumper over 450 miles.

I need a bumper in order to make my car roadworthy, as I currently have no means of transport. For that reason, I would like to opt for a PARTIAL REFUND so that the amount paid reflects the amount I would have paid, had I know the condition the item would arrive in.

Kind regards,

Tom

I have requested a re-fund of £19.46 which will bring the amount paid down from £57.46 (£35 for item and £22.46 for postage) down to what I would have paid for an item in this condition - £38 (£22 for item and £16 for postage)

Waiting on his response.

Also it isn't important, but he is apparently a Kurdish bloke living in a flat in a rough area of Glasgow, who it seems, does business in used car-parts out of his lockup in a garage compound... Seems legit! :D
 
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Dat dispute though.

I find it amusing that the seller seems to type in an eastern European accent.

My heart sank when I read the initial reply... I knew just from that that this wasn't going to be an easy process. :p
 
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