Hotel has no heating or air conditioning

Domo

Domo

Domo

Soldato
Joined
11 Feb 2004
Posts
4,532
Location
Surrey, UK
Got a late call to travel to France yesterday and all the nice looking hotels were booked. So found a place to stay via Booking.com.

Aside from the fact the gym comprises 1 x treadmill and 1 x cross trainer, the pool is actually a little larger than a hot tub and the Internet connection is terrible - all standard and mostly ignored/forgivable - they have told me the heating and air conditioning is broken throughout the hotel. Running on ambient temps here and utilising windows! (talking about the glass sort here, not the OS :p)

They're still charging full price - seems unreasonable to me. Can I/should I press for a partial refund?

It's charged to the customer but it's the principle!
 
is it a chain or independent...

if independent then you'll have a good chance of getting a very angry reply from an instantly grumpy frenchman
 
The room is a little under 400 Euros for 4 nights.
It's called the Adagio - there's 4 in the Toulouse area so I imagine it's a chain.
 
Participant said:
I've never found French customer service to be that strong. They are very good at making you feel like you're being unreasonable.
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You're not kidding! The first person I asked said keep turning the temp setting up and down then it eventually kicks in. Later learned it's broke for everyone.
 
Well if you read what john Lewis bloke said about France :D.

Yeah I'd push for a discount (if it is too hot/cold). It's evidently a bit more upmarket than a travel lodge.
 
I wouldn't go that far - they just charge a bit more. I do have an upstairs and 2 TVs though :)
 
Mynight said:
I spent more than that on one night in Munich airport hotel. However it was well worth the money!
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I stayed in Doha's W hotel for 9 days last month. That was very nice :)
This is more Ibis / Premiere Inn! Reality crash!
 
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