Rubbish Corsair Keyboards

darket

darket

darket

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I'm about to RMA my third Corsair keyboard.

I have been through 3 K90's and now 1 K95.

All the K90's developed repeating keys , i managed to get 2 replacements from the place i bought the keyboard but after the third one developed issues i returned the K90 direct to Corsair , who i must say very kindly replaced it with a K95.

However 8 months on and it has 9 dead leds and several repeating keys, the worst of which being the "Y" key.

These are supposed to be premium products but the build quality is so poor.

My biggest issue is that now i'm faced with returning yet another faulty keboard and paying another set of shipping costs , but at what point to you just give up ?
 
darket said:
I'm about to RMA my third Corsair keyboard.

I have been through 3 K90's and now 1 K95.

All the K90's developed repeating keys , i managed to get 2 replacements from the place i bought the keyboard but after the third one developed issues i returned the K90 direct to Corsair , who i must say very kindly replaced it with a K95.

However 8 months on and it has 9 dead leds and several repeating keys, the worst of which being the "Y" key.

These are supposed to be premium products but the build quality is so poor.

My biggest issue is that now i'm faced with returning yet another faulty keboard and paying another set of shipping costs , but at what point to you just give up ?
Click to expand...

If you explain your situation and the cost and amount of time you've had to spend sorting this, they should pay for the shipping/collection, I've heard many a story where Corsair have done this, especially in circumstances like these :)
 
by all standards I think the new RGB change will fix your dead LED problem.

I think the old switches and LED style being raised above the base plate created problems. as Dead LED's don't seem to happenoften on other brands that have the switches sunk.

Speak to corsair direct explain your frustration maybe even tweet them. :)
 
Yeah supposedly the new RGB keyboards have a solution to the LED's dying because they are inside the switches and static(?) can't reach them easily to destroy them.
 
Thanks for the replies, well i explained the situation and they said that *if* the rma is approved that they will provide a pre paid shipping label , however they now want my old proof of purchase which i returned with my old keyboard.

Quite why they now want a proof of purchase to return a replacement product they sent out I don't know .
 
where did you buy the keyboard I can send you POP if you bought it from us. just need the order number
 
TwsT said:
where did you buy the keyboard I can send you POP if you bought it from us. just need the order number
Click to expand...

It was a Christmas present and not bought from ocuk but a dreadful highstreet retailer, the receipt was in the box when i sent the k90 back to corsair, i always keep all the docs with the boxes in case of returns ect. I didn't think about it at the time becuase corsair didnt ask for a POP and i just returned it.
.
 
Well , they have approved the return and have sent a pre-paid label however the support guy made of point of this :-

Please note that the warranty expires in a month. The replacement will come with a 30 day warranty.

Not very impressed with their customer service, for a £150 product you would expect a much better life than this, i have an ancient MS Sidewinder keyboard thats LED backlit and its still going strong 7 years later, this will now be my 4th K series keyboard and i honestly dont expect it to last more than 6 months. What a waste of time money.
 
Another update , its been less than a month since i recieved my replacement k95 , Booted my PC up today and guess what , the '9' key led just fizzeled out , i actually watched it go, these keyboards are junk, why on earth supply a product that is so prone to faliures ?
 
just today my k60 keeps missing some of the keys i type intermittently especially on the m key. Its still in warranty so that's a bit of luck.
 
The keyboard that i first bought was a k90, i had no issues with it other than i kept getting repeating keys. I sent it back and they sent me out a K95, whilst this was a very kind 'upgrade' it was the start of the most shocking support experience i have ever had.

I think a lot of these companys employ ex MP's , as they deny everything and practically ignore everything you request and ask.

EVGA - superb tech support
OCUK - Superb
CORSAIR - Used to be good , now average to poor in my book and just bloody awkward.
Razer - Require DNA evidence that you actually bought the product before they will even consider even replying to your support/rma request.
 
darket said:
Razer - Require DNA evidence that you actually bought the product before they will even consider even replying to your support/rma request.
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Actually, Razer support have been awesome for me. Fast turnaround on support emails of a few hours (and there have been MANY) and free upgrade to their latest product after a number failings, with Razer Store vouchers on the way.

I can't fault their support at all, just their products reliability.
 
darket said:
Razer - Require DNA evidence that you actually bought the product before they will even consider even replying to your support/rma request.
Click to expand...

I would also say that in fairness my Razer Onza (purchased second hand without PoP) failed and after a few e-mails they agreed to provide a voucher (more than I paid) towards a new product. Which I used towards a much better sabertooth. EVGA as you mentioned were excellent the one time I had to RMA a product.
 
I think Corsair are doing a Bosch: Build a strong reputation for excellent quality products, then slowly reduce the quality of the products while riding your reputation. Their PSUs have gone downhill as well.
 
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