Logitech your experiance with their services?

IC3

IC3

IC3

Soldato
Joined
3 Dec 2011
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10,552
What kind of experience do you have with Logitech? My g400 disconnects every 5 min and the left button seems to sometimes not work when I press it. So I'll have to give them a ring tomorrow and probably report it...
 
Like with all companies the responses are mixed I have had them replace products and felt the service was acceptable based on the product was under a year old. How long have you had your G400? Have you tried it in another device? they will get you to go over all the normal troubleshooting so best do as much as you can before you get on the phone.
 
moleh said:
Like with all companies the responses are mixed I have had them replace products and felt the service was acceptable based on the product was under a year old. How long have you had your G400? Have you tried it in another device? they will get you to go over all the normal troubleshooting so best do as much as you can before you get on the phone.
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Its hard to say while on desktop as you don't move the mouse all the time like you do during 5vs5 on CS:GO. But I have tried all my usb ports and reinstalled the drivers - currently it seems to be fine, but I'll give it a go tomorrow in CS to be 100% sure.

P.s its 2 years old (1 year of warranty left)
 
As above, not needed to recently, but have 2-3 times in the past and they were amazing. They replaced my out of warranty MX1000 twice - once due to battery issue and again because of double click issue.
 
I did some 1vs1 on CS and it was horrible the mouse froze for nearly a minute... My Inteli 3.0 works fine so its definitively not a game fault as it happens on desktop as well but not as frequently.

P.s as I was writing this it froze 2-3 times :p
 
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I used them a couple of years back, mouse was still under warranty by a couple of months and swiftly received a brand new one, can't say fairer than that.
 
I have found the products to be really good compared to other brands I have used. As for customer support they have always been fantastic, just remember to be polite and somewhat innocent as they were having a lot of abused cases in the past so can be a bit arsey when it comes to replacements.

I recently had my Wireless mouse replaced due to a double click issue but as they no longer produced that product I got a free upgrade to the new model as a replacement. I was sure to provide all evidence of ownership as well as writing courteous e-mails rather than just saying ITS BROKE WAT DO?!!!

I've also had racing wheels replaced in the past via Logitech. Actual replacements took less than 1 week to be completed with no need to return the broken device but they may ask for evidence of your destroying your broken product to stop reselling (which a lot of people started to do a few years a go... idiots...).
 
yup Poor stock control and a complete mis understanding of their channel pricing structure meant the replaced just about anything. I remember they used to replace without even testing teh products So people were using other peoples Serial codes and getting replacements

There is somewhere a story about a guy who set up an Ebay shop selling Logitech RMA's using just the serial codes.

So most of their "stirling customer service" reputation comes from a terrible practice of replacing everything in advance. On top of that it makes you wonder when such practice was rife just how much margin they make in some of the more expensive products as they are still in business despite giving out thousands of pounds of products in fraudulent RMA's.
 
TwsT said:
yup Poor stock control and a complete mis understanding of their channel pricing structure meant the replaced just about anything. I remember they used to replace without even testing teh products So people were using other peoples Serial codes and getting replacements

There is somewhere a story about a guy who set up an Ebay shop selling Logitech RMA's using just the serial codes.

So most of their "stirling customer service" reputation comes from a terrible practice of replacing everything in advance. On top of that it makes you wonder when such practice was rife just how much margin they make in some of the more expensive products as they are still in business despite giving out thousands of pounds of products in fraudulent RMA's.
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Link to story please?
 
In the past they were very good. I had my original G15 fail on me and they sent me a new one. When that failed, it was out of warranty but they sent me a discount code.

However just recently, I started getting a double clicking issue on my G700s and trying to find help on their website was difficult. I couldn't put an RMA through without registering the product first and I couldn't even do that. In the end, I gave them a call and they sent me a brand new replacement without requesting the broken one back. Great for me but not so good for them as TwsT alluded to. I have since managed to fix the broken one...
 
Just gave them a call now, told them what's going on with my mouse and currently waiting for an approval of the replacement being sent out. Sadly they don't have the g400 or g400s in stock so the mouse I went with is g402, the other choice I had was g302...

This mouse will most likely go on MM.. :P
 
Been using Logitech since when I have started to buy stuff with my own money many moons ago! Keyboard and Mouse are indestructible (or I have been incredibly lucky).

They are based in Slough so RMA in UK should be quick in case of issue.
 
In my case they asked me where I bought it from, the answer was OcUK. But I didn't actually provide them any sort of receipt or proof of purchase, they also asked me for the date when I bought it which was something like 3/11/2012. They didn't ask me to send the mouse back and today at 8 am I received an email with a confirmation of new mouse being sent out, still waiting for tracking code.

So what you are all saying seems legit. But wouldn't they stop this? I mean its a business and they lose a lot of money on RMA staff...
 
But they might make it back tenfold on great reputation. Never under-estimate the word of mouth effect for good customer service. For us end users, there are no negative sides to this.

I'll be buying more Logitech products based on my experience.
 
IC3 said:
In my case they asked me where I bought it from, the answer was OcUK. But I didn't actually provide them any sort of receipt or proof of purchase, they also asked me for the date when I bought it which was something like 3/11/2012. They didn't ask me to send the mouse back and today at 8 am I received an email with a confirmation of new mouse being sent out, still waiting for tracking code.

So what you are all saying seems legit. But wouldn't they stop this? I mean its a business and they lose a lot of money on RMA staff...
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No, the opposite I mean they are still in business so the model works just fine.

Not all go faulty most companies target for 5% or less but settle for 10% or less

By not receiving the items back:-
They don't pay 2 lots of postage.
They don't pay a staff member to process.
They don't pay a staff member to test.
They don't pay a staff member to document.
They don't pay for it's correct disposal.

They just take the serial number strike it off the list send out a new one.
Essentially Logitech save money and look like shining stars of customer service.

This does however leave them open to theft and fraudulent claims,
 
Logitech have always been real good to me, better than real good if I'm honest. Great products even back in the day you could rely on them & there after sales is/was 2nd to none. Awesome company if you ask me. :cool:
 
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