True or false - warranties

bobbyspangles

bobbyspangles

bobbyspangles

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27 Sep 2011
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Bought a Xbox one from Tesco last week. Just as I was about to leave the till with my new purchase the guy who was serving me told me if I had any problems in the next 12 months not to come back and to go straight to Microsoft.

True or false?

My gut tells me this is bs so why can they say these things? To top it off I'm pretty sure the guy serving me was the department manager.
 
Contract is with the seller so they are the ones you would go to

Although sometimes it is easier and quicker to deal directly with a manufacturer
 
My xbox one blew up after about 4 months or so.

I called ASDA who told me I needed to call Microsoft, called Microsoft who confirmed after completing the usual tests that it was faulty, gave me a code that I then gave to ASDA and took it back for a refund.

Maybe thats what he means?
 
It is often quicker and easier to deal with the manufacturer. But legally the seller is liable because you have a contract with the seller and not the manufacturer.
 
holymonk said:
My xbox one blew up after about 4 months or so.

I called ASDA who told me I needed to call Microsoft, called Microsoft who confirmed after completing the usual tests that it was faulty, gave me a code that I then gave to ASDA and took it back for a refund.

Maybe thats what he means?
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I suppose that could be the case, it would certainly be preferable to the old process of shipping the console to Germany.
 
Retailers would prefer you to deal with the manufacturer because otherwise, they have to go through the process of returning 'faulty' items to suppliers who then eventually credit them back for it. It also reduces the chances of people returning stuff that isn't actually faulty and might just need a reset for example.
 
bobbyspangles said:
Well that answers that! I would have hoped at least the managers are briefed in basic consumer laws though. I'll be interested to see, should if I ever need to return it under warranty, how far the ignorance goes up the chain of command.

I agree going straight to the manufacture is often easier but last time I dealt with Microsoft I had to ship my 360 to Germany for 2 weeks.
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Legally Tesco can't refuse to deal with the broken product. However, it isn't in the customer's (or the business's) interest for them to deal with the repair. They could take the Xbox back and ship it off to Microsoft in Germany for repair, but the whole process is much more efficient for everyone if you just contact Microsoft directly. You'd get the Xbox back a lot faster and Tesco don't have to mess about arranging the repair with Microsoft.

The advice is well-meaning and they aren't doing anything wrong by giving it. They'd only be breaking the law if they point-blank refused to deal with the repair.
 
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Is it still that where you buy from a seller acting as agent for the manufacturer you go direct to the manufacturer?

It is easier talking direct with microsoft for such thing anyway in this case.
 
In my day we simply exchanged a faulty product for another one at the store.

the store then dealt with any issue directly with the manufacturer.

life seemed so much simpler

If you buy faulty goods why should you be the one running around like an arse sorting it out with the manufacturer ?

If I sell something faulty then surely it's me who should be the one putting it right not the customer
 
It sounds like to me that there is an issue with the xbox-one just like there was with the PS3 when it first came on the market.

I would wait for a few months and see if there are any negitive product reviews etc before buying these days. ;)
 
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