WD My Passport Ultra 1tb

N17 · 24 Dec 2014 at 10:50

I bought a 1tb WD MyPassport Ultra, works fine on my laptop, and picks it up, however plug it into my PC, and it powers up, but does not show the drive.

N17 · 24 Dec 2014 at 11:02

Plus it is USB 2.0/3.0 compatible, and is not picking up on the USB 2.0

ED209 · 24 Dec 2014 at 11:03

make sure the drive letter is not being used by anything else on your PC.

can check this in disk management and also change the drive letter if needed

go to start, right click on computer and then go to manage

on the next screen on the left hand side go to disk management, on the right you will see the drives, if you need to change the drive letter of the WD right click on it and go to change drive letter, pick a letter not in use and should be fine after that

tom_e · 24 Dec 2014 at 11:08

The USB port could also not be providing quite enough power to make it actually usable, have you tried plugging both of the usb connectors on the end of the cable in to give it a power boost?

N17 · 24 Dec 2014 at 11:16

ED209 said:
make sure the drive letter is not being used by anything else on your PC.

can check this in disk management and also change the drive letter if needed

go to start, right click on computer and then go to manage

on the next screen on the left hand side go to disk management, on the right you will see the drives, if you need to change the drive letter of the WD right click on it and go to change drive letter, pick a letter not in use and should be fine after that

Still does not show the drive.

ED209 · 24 Dec 2014 at 11:51

does it have a drive letter assigned to it?

does it appear under disk management at all?

spaceman · 28 Dec 2014 at 12:14

It's probably a power issue, i use a 2tb My passport ultra on USB2 & USB3 without any problems.

When using USB2 it's plugged in to a mains powered hub though.