Yes, another ebay sucks thread.

TheLegendOfMart

TheLegendOfMart

TheLegendOfMart

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I sold a Tiffany style lamp on ebay in November, then on Christmas Eve the buyer puts in a claim against me.

He says he never opened until Christmas Eve because it was a present for somebody.

He claims that the base was cracked and that the item was really dirty to the point that he used 14 cleaning wipes and they all turned brown with dirt and the item was still dirty after that.

Ebay have just found in his favour despite me sending them a picture of the lamp in perfect condition. Surely they can't reasonably expect me to refund the guy 36 days after he bought it without checking it, on his claims without proof?

If it was damaged in the post then the box would have been bashed up, why did he wait 36 days to say something about it?

Is there any way I can appeal the claim before they take money out of my bank without authorisation?
 
http://pages.ebay.com/help/policies/money-back-guarantee.html

you probably read all this....

Good luck but is it worth the effort?

Appeals

Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal our decision by providing appropriate documentation. We have the right to seek reimbursement from the seller if a buyer successfully appeals.

Look from a neutral point of view - You cant prove the cleanliness/undamaged state of the item unless your photo has some kind of dated evidence/serial numbers etc etc etc. Anything can be faked. You can prove the item was shipped. You can't prove it wasn't damaged in transit. I would expect some responsibility is on his end accepting a damaged item without inspection, maybe argue that point. But how do you prove it wasn't damaged before shipping !? (back to that)

The guy sounds like a complete knob.
 
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Item not as described

A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.
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It's pointless reading their policies, it says there no later than 30 days and he put a claim in on the 36th day, they clearly don't follow their own policies.
 
TheLegendOfMart said:
It's pointless reading their policies, it says there no later than 30 days and he put a claim in on the 36th day, they clearly don't follow their own policies.
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Theres your first point of argument :P get on the blower to them, sod emails.
 
Ask him to send it back to you or ask ebay to get pictures of the lamp "cracked".

If it was so dirty why bother cleaning it? why not just put in a claim and send it back as not as described?
 
Just been on the phone for over an hour trying to argue with ebay.

The guy has provided no proof that it is damaged, they have automatically found in his favour and I have to wait for him to send it back to me before I can appeal the decision.
 
Nevermind, lesson learned. You don't even need proof for chargebacks now on ebay.

Buy an item you need, use it for 29 days and then bang in a claim and you get your money back.
 
TheLegendOfMart said:
Nevermind, lesson learned. You don't even need proof for chargebacks now on ebay.

Buy an item you need, use it for 29 days and then bang in a claim and you get your money back.
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Pretty much. I don't sell much, and have never been scammed luckily, but it's only a matter of time.
 
TheLegendOfMart said:
Just been on the phone for over an hour trying to argue with ebay.

The guy has provided no proof that it is damaged, they have automatically found in his favour and I have to wait for him to send it back to me before I can appeal the decision.
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And what happens if it gets (more) damaged on that journey? Is he then liable?

Don't claims for damage in transit usually have to be reported to carriers within a certain time-frame? I also recall reading on the Royal Mail website (not sure if you used them, or if it's the same for other carriers) that you need to keep the packaging in order to show them that it was damaged (their fault) and adequate to protect the contents (not your fault)?

How can one do this if the buyer doesn't report it to you for 36 days, or keep the original packaging as evidence (which I assume they haven't)?

I hate reading about stories like this. I sold 3 (low value) items on ebay recently and, touch wood, had no problems - but it's only a matter of time.
 
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I don't know if it gets more damaged because I don't know what state it was in when he got it. The base is metal so I'm not sure how it got so damaged in a way that didn't damage the box.

I have a feeling they broke it and are now using Ebay policy to get their money back and screw me over.

Ebay don't care, I pointed out their own policy on 30 day limit to request a return and the lady just kept saying that she understood my frustration and that I would have to wait for him to return it.

So now I am out of pocket £50 and a broken lamp, not sure that appealing the case will do any good if they don't even adhere to their own policies.
 
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Sorry to keep bumping it but I am ******.

YUJhjsJ.jpg

As you can see, despite the poor picture, there is no crack in the base whatsoever.

DjuwwcI.jpg


This is what I've just received back, if it was damaged in transit the glass shade would have been smashed beyond repair.

It is clear the **** has broke it and is trying to get his money back by abusing ebay policy.

I need to figure out how to appeal the decision now.
 
Was the picture used in the original sale ad? Was it timestamped / geo-tagged by your camera/phone (although this isn't proof as it's editable). What did they say to the fact that they broke their own policy? Sorry isn't a course of action in reply to their own rules and regs surely?
 
Take a picture from the other side, make two copies and flip one. Send to eBay as proof the item is not broken. :D

On a more serious note, is there any way to claim for damage with the courier?
 
I didn't keep the original image, only the one that was uploaded to ebay.

They have already made their decision so now I have to go through appeals and explain about the returns policy and the damage.

bobbyspangles said:
Take a picture from the other side, make two copies and flip one. Send to eBay as proof the item is not broken. :D

On a more serious note, is there any way to claim for damage with the courier?
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No, the genius waited 36 days to bang a claim in which is far outside the claim period of the courier, that and he didn't keep the original box or say anything about the box being damaged so the courier would wash their hands of it probably.
 
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