Parvum Systems case issue (resolved)

[Bluntwrapped]

What about the other issues mentioned?

I feel for you bud you've spent a lot of money on this already and with you needing a new motherboard now like I'd be absolutely raging too. What I can't understand is why the motherboard panel and back panel aren't aligned with one another. Surely the cutting template they've used is just a modified version of the standard one. The dimensions should be the same.

I'd put it all back in the box and return it asking for your money back. You've paid a premium for a premium service. You shouldn't have to be replacing panels here and there.

Up until now as Rjk said their cases have been great, I'd be surprised if they don't do something to put this right for you.

 

[.:SAmSuNG:.]

Yes it seems your case is pretty screwed up but its one case in hundreds sold. I understand your not happy about it but really going out of your way to tarnish the company as a whole is alittle childish. The damaged motherboard is your own fault tbh. You can see its mis aligned so why force it enough to kill your pcie lane?

I dont really find any of the cases they produce appealing but as mentioned they are a young company that are bound to make the odd mistake. Im sure bringing this to the attention of this one forum will get the problems you have rectified.

 

[Simon Belmont]

the pcie bracket is a joke.

Agree that's one area they need to fix. I couldn't put my sound blaster Z sound card in there. I have to remove the pcie bracket on the card for it to even fit. I also had to use zip ties on the GPU's to hold it place. The screws hold the card wouldn't fit. So I completely understand those issues. Hope you can get it sorted or get a full refund.

 

[AlRayes_BRN]

Yes it seems your case is pretty screwed up but its one case in hundreds sold. I understand your not happy about it but really going out of your way to tarnish the company as a whole is alittle childish. The damaged motherboard is your own fault tbh. You can see its mis aligned so why force it enough to kill your pcie lane?

I dont really find any of the cases they produce appealing but as mentioned they are a young company that are bound to make the odd mistake. Im sure bringing this to the attention of this one forum will get the problems you have rectified.

Ill never ask for a refund for the motherboard .. I know its my mistake but it happened because of the pcie bracket. . Im 100% sure the case was assembled correctly.

Some said im not being fair in this article, with the money and time I spent to get this case I think I have the right to be outraged .. I contacted Parvum because of the reviews I read online .. but sending a case without even testing it is a school boy error

 

[AlRayes_BRN]

Just to let everybody know my last email to Justin was on the 27th January with the above pictures attached .. no reply yet!

 

[Apem]

WHy is the PCI bracket so out of alignment

 

[AlRayes_BRN]

WHy is the PCI bracket so out of alignment

dont know .. its not aligned with the pcie bracket nor the case .. its pushed back

 

[Sumoquirkey]

Surprised to see a post of this nature on here, been building mine slowly for months now, few things left to go , and I cant stress enough how impressed I was with the quality. Although mines only a standard s2.0 , was a breeze to put together, everything lined up ,and theres a lot I squeezed in ,acrylic build with 2 x 240 rads and all the extra gear ! . Just have to agree and say what bad luck , cant recommend them enough and cant wait to get mine finished soon.

 

[pacegod]

Advising people to buy from known manufacturers, are you serious or have you not read the amount of problems people get from the big names, but you only hear of problems, very rarely praise.

I have a Parvum 2.0 in green and white which has been posted on these forums. It has custom base and MB tray, which I designed. Justin can be slow to reply but Parvum is a small growing firm, with few staff, so you need patience. We should be thankful there are companies like Parvum willing to do custom stuff for us, Corsair etc wouldn't even dream of it.

I do not understand as cannot see under your case how it can't be sitting flat, but I run an 8 and 6 pin PCI-E under mine and it sits perfectly flat.

Trying to pass the buck because you forced you gpu in is incredibly sad, you tried to install it not Parvum, maybe you should have taken greater care while installing it. You would have seen whether it had problem long before the slot would break.

When Justin emailed and said he was planning on putting your ssd's in the base, did you not say, there will be a conflict, no you said your using a sound card, that's it. Did Justin know what MB you were using or what slot the card was in?

Feel sorry for some your issues raised, but don't put all blame on Parvum.

 

[antipesto93]

posting this thread on three seperate popular forums is not very professional in my opinion, did you try posting in one of the existing parvum threads where their staff can see your message, you might get more of a response.

 

[Akagi]

Oh dear...

Somebody get a Parvum rep in here to suck it up.

 

[Rainagul]

It seems weird that you ask for custom work to be done without providing any measurements or concepts for the parvum team to work with.

All you said is "Please make sure SSDs locations are in place, ill be using a sound car"

Given the vague nature of your communication, I'm not sure how much of a leg you have to stand on when critiquing what they have given you, regarding SSD placement.

I will agree with your critique of their engraving work however, it doesn't look good at all.

From your pictures it doesn't look like you have mounted your motherboard properly (IO isn't aligned properly), perhaps this contributed to why your sound card couldn't be mounted correctly. Though from my experiences I know that PCI bracket isn't a perfect fit, I had to hack mine before it sat properly.

Sucks to see this happened whatever way you look at it. I've always had great customer service from the parvum guys, so hopefully they come through for you as well.

 

[Tefal]

posting this thread on three seperate popular forums is not very professional in my opinion, did you try posting in one of the existing parvum threads where their staff can see your message, you might get more of a response.

since when was a customer meant to be professional ?


thats some amazingly shoddy workmanship, i wonder if theyll take a refund or say "cant return it, its custom"

 

[AlRayes_BRN]

posting this thread on three seperate popular forums is not very professional in my opinion, did you try posting in one of the existing parvum threads where their staff can see your message, you might get more of a response.

I emailed Justin with the pictures on the 27th .. he didnt reply ..

its funny how some people are defending Parvum here .. some of the mistakes shows you how rushed the case was (especially with the usb screw holes), shipping different color panels & pcie slot and shipping different engraved panels ..

Im posting the rendered photos that Justin sent me so you guys can see how its different

 

[AlRayes_BRN]

Advising people to buy from known manufacturers, are you serious or have you not read the amount of problems people get from the big names, but you only hear of problems, very rarely praise.

I have a Parvum 2.0 in green and white which has been posted on these forums. It has custom base and MB tray, which I designed. Justin can be slow to reply but Parvum is a small growing firm, with few staff, so you need patience. We should be thankful there are companies like Parvum willing to do custom stuff for us, Corsair etc wouldn't even dream of it.

I do not understand as cannot see under your case how it can't be sitting flat, but I run an 8 and 6 pin PCI-E under mine and it sits perfectly flat.

Trying to pass the buck because you forced you gpu in is incredibly sad, you tried to install it not Parvum, maybe you should have taken greater care while installing it. You would have seen whether it had problem long before the slot would break.

When Justin emailed and said he was planning on putting your ssd's in the base, did you not say, there will be a conflict, no you said your using a sound card, that's it. Did Justin know what MB you were using or what slot the card was in?

Feel sorry for some your issues raised, but don't put all blame on Parvum.

Okay, lets assume Im using a different motherboard, or a different slot for the sound card:

1st PCIE lane:

2nd PCIE lane:

for $300+ matx case??

 

[AlRayes_BRN]

and to round all things up .. this is the rendering I got from Parvum (you can clearly see the black ROG logo cut out):

The only thing extra I asked for is the Republic of Gamers sentence under the logo. Instead, I got the low quality engraving posted in the first page.

Please, you're defending Parvum just because you got your own case without any issues .. put yourself in my shoes .. I don't wish any of you guys going through what I did, but if you did I'm 100% you wont accept this.

I waited more than 2 months for this case, paid a lot of money and still without a working PC ..

 

[Begbie]

I can't beleive the responses in this thread, and how many people are blaming the buyer. Why is he meant to be profesional? He has mentioned nearly 3 times now, that he has sent off a complaint to the company and hasn't heard anything back.

Seems people are just in to stick up for the company because they don't want their precious cases '****ged' off.

 

[colinmcr]

Such a shame for the OP as the render looks really nice.

I can imagine you are very frustrated what with the shipping times as well, I hope you get something sorted and don't have to wait too long.

 

[spoffle]

Yes it seems your case is pretty screwed up but its one case in hundreds sold. I understand your not happy about it but really going out of your way to tarnish the company as a whole is alittle childish. The damaged motherboard is your own fault tbh. You can see its mis aligned so why force it enough to kill your pcie lane?

I dont really find any of the cases they produce appealing but as mentioned they are a young company that are bound to make the odd mistake. Im sure bringing this to the attention of this one forum will get the problems you have rectified.

Define childish, as it just seems like a word people use to describe something they don't like our approve of.

The OP is clearly getting nowhere and it doesn't seem like they're that eager to help (realistically, they shouldn't even have sent that case out, it's clearly defective).

So what exactly is childish about this thread? The OP has seemingly not said anything defamatory, seems to have been pretty much to the point of what's happened, and just wants his case sorting out.

I really don't get why so many people kissass some of the companies discussed on these forums, especially when this is a really cut and dry situation based on the information the OP has provided...

 

[spoffle]

posting this thread on three seperate popular forums is not very professional in my opinion, did you try posting in one of the existing parvum threads where their staff can see your message, you might get more of a response.

What has professionalism got to do with being an end customer exactly? The OP has been polite and courteous, that's all is necessary. You do know what professional means, and how it's applied don't you?

If you want to talk about professionalism, why aren't you commenting on the lack of professionalism with regards to the workmanship of the case?