Cancellation rights as business user !?!?

PwnDirect

PwnDirect

PwnDirect

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So background ….

Got a call another call yesterday from yell.com .
And honestly fell for the sales patter (moment of stupidity)
So ended up taking Sponsored listings & a heavy weight listing for the year.
When my brain re-engaged last night, I realized this is going to be a complete waste of time/money.

So right now am currently waiting for them to open & google is a bit unclear if I can cancel or if I have any cooling off period as a business user.

So do I have the ability to cancel ? (listing are still pending)
Is there any sort of DSR / cooling of period, that applies to business users.


Bit of a random topic, but any help appreciated.
 
There is no dsr or cooling off period as standard for B2B transactions, unless they offer their own terms which enable you to cancel but there is nothing as standard I'm afraid.
 
I don't believe there is a cooling off period as a business. But if you can cancel then I would try. As a consumer I haven't used a service like yell for years. If I want something I just google for it. I am always surprised such companies are still going.
 
the_r_sole said:
Were they asking about making your site mobile friendly etc? Had them on yesterday too, wee Norn Irish boy with all the patter!
Click to expand...

Wasn't Paul by chance??? lol

Bunka said:
Have you signed a contract?
Click to expand...

Signed anything no.

Clicked an email yes, Set up Direct for next month yes.

Called customer support was told they cant cancel have to talk to the account manager ( guy who sold me it ) :rolleyes:
 
Update

So got speaking to the guy, Told him my concerns said fair enough & will be sending cancellation email ;/

Almost too easy, Will update once sorted. The goggling I done on yell lead to so many horror story's but time will tell if this works out ok.
 
I'm actually working on some online marketing for a client whose primary online exposure is with Yell (or HiBu, as they're now known).

I'm not impressed. Their business websites are edited solely through a template and their proprietary system. It's cookie cutter stuff -- terrible copy, not at all optimised for SEO, and I can't even find a way to edit the HTML of an individual page or do anything to change the metadata.

He also paid for a "Heavyweight" listing, which also had badly written copy... and it's buried in position when searching on Yell.com for businesses in that area.

He also paid them for SEM through Google, which going by their analytics suite netted him a pathetic CTR of 0.18%. Since he cancelled it, I couldn't see what the actual ad they had running (yes, 1 ad, no variation, linking only to homepage) was composed of in terms of copy or even the keywords employed... but I don't expect it to have been at all compelling.

How they can get away with this is madness. Apparently when you take out a website and whatnot with them, they retain ownership of the domain and reserve the right to charge you a hefty fee for ownership transfer if you leave.

As if paying their extortionate monthly prices just to keep your site live isn't enough.
 
Used to have them call every week trying to sell us a premium listing, but as they couldn't correct the free listing they set up full of errors (that we had no control of, couldn't access certain parts in the provided control panel) it was very easy to tell them where to go. Very frustrating company to have call.
 
Bunka said:
Result! Lesson learned about immediately signing something a cold caller sells you :D
Click to expand...

I'm surprised anyone ever buys anything from a cold caller :confused:

Whenever I get one I ask for their company name/website and immediately add them to a list of "companies not to deal with".
 
They sound like yet another company that was late on the internet train, and when they finally did get on, made a half-arsed attempt and expected their name to carry them through.

Much like the record companies who, instead of creating a great online service, just got all mad and spent millions of dollars on lawyers.
 
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