Soldato
- Joined
- 27 Jan 2012
- Posts
- 8,120
- Location
- The king of the north!
Hello gd looking for a bit of advice but i will start with previous events.
I recently sold some system hardware on the members market after i had a issue getting a couple bits posted i decided to make things simple, i booked parcel force 24 hour service VIA parcel monkey for 4 packages.
The day i was promised they would collect on they did not turn up. I called parcel force to see if i should expect them to turn up later in the evening or if they will turn up the following day. This question was greeted by a simple " i don't know it's not my job " attitude that i found quite irritating and wanted to poo through her letterbox.
the following day when they were supposed to be delivering the packages Parcelforce turned up, pretty late, well very late but they turned up none the less. And the driver insisted that the packages would 100% be delivered the next day. By this point whilst keeping good communication with the gents who had bought parts from me they were still itching to get there new parts understandably. I informed them they had been picked up and that they should get there packages tomorrow as per the service i paid for.
The next day several emails came in regarding people not receiving there packages. And one of them mentioned he had contact Parcelforce regarding his delivery ( as they all had tracking details ) they told him that the packages had not made it onto delivery trucks as they were stuck in a depo somewhere. ( they did say where i cant remember exactly however )
The following day HOORAH all the items went out for delivery and all got delivered. Well, kind of.
One of the guys messaged me telling me that the item had not been delivered or left with a neighbour as he had checked however it had been signed for. I swiftly went to check the address they had put onto the shipping label and provided the same address to the gent who bought the item and it was correct.
When discussing this matter with who for short i shall name J, i mentioned it being worth contacting parcel force to try and locate the package. I said i was happy to do this myself however it would possibly be better for him to do this himself as if the driver wants to give any specific details regarding the area they will be better understood by J. He agreed with this and contacted them. He was told to expect a call from the driver on the 7th.
I messaged J to ask him how this call went and this is the main part of the response
At this point i offered J a full refund from my pocket if he wished and i was also happy to continue pressing on with Parcelforce if he wanted to do so.
J's response
After this point J was promised a called from Kamila at Parcelforce before 9am and you guessed it, no call. So he called back to see what the deal was and got through too Geoff who was just rude and fobbed J off.
now we get to today. As a paying customer i wanted to step in. I got through to a supervisor and i told him the whole chain of events and what did he tell me? " I should be patient and wait for the parcel to be found " over 240 hours into this 24 hour special delivery !!!
I am beyond ****** off with them and the absolutely shocking service. there are bits of this i missed off simply to keep it shorter for GD but i can't believe how poor of a service they are providing.
Have any of you had any experience like this and if so is there any alternate ways you can suggest me/J can proceed to get this sorted.
EDIT : Just to point out J has been excellent through this whole situation despite the fact that he really needs the part he bought for a new build and i feel quite bad about what has occurred.
I recently sold some system hardware on the members market after i had a issue getting a couple bits posted i decided to make things simple, i booked parcel force 24 hour service VIA parcel monkey for 4 packages.
The day i was promised they would collect on they did not turn up. I called parcel force to see if i should expect them to turn up later in the evening or if they will turn up the following day. This question was greeted by a simple " i don't know it's not my job " attitude that i found quite irritating and wanted to poo through her letterbox.
the following day when they were supposed to be delivering the packages Parcelforce turned up, pretty late, well very late but they turned up none the less. And the driver insisted that the packages would 100% be delivered the next day. By this point whilst keeping good communication with the gents who had bought parts from me they were still itching to get there new parts understandably. I informed them they had been picked up and that they should get there packages tomorrow as per the service i paid for.
The next day several emails came in regarding people not receiving there packages. And one of them mentioned he had contact Parcelforce regarding his delivery ( as they all had tracking details ) they told him that the packages had not made it onto delivery trucks as they were stuck in a depo somewhere. ( they did say where i cant remember exactly however )
The following day HOORAH all the items went out for delivery and all got delivered. Well, kind of.
One of the guys messaged me telling me that the item had not been delivered or left with a neighbour as he had checked however it had been signed for. I swiftly went to check the address they had put onto the shipping label and provided the same address to the gent who bought the item and it was correct.
When discussing this matter with who for short i shall name J, i mentioned it being worth contacting parcel force to try and locate the package. I said i was happy to do this myself however it would possibly be better for him to do this himself as if the driver wants to give any specific details regarding the area they will be better understood by J. He agreed with this and contacted them. He was told to expect a call from the driver on the 7th.
I messaged J to ask him how this call went and this is the main part of the response
J said:
At this point i offered J a full refund from my pocket if he wished and i was also happy to continue pressing on with Parcelforce if he wanted to do so.
J's response
J said:
After this point J was promised a called from Kamila at Parcelforce before 9am and you guessed it, no call. So he called back to see what the deal was and got through too Geoff who was just rude and fobbed J off.
now we get to today. As a paying customer i wanted to step in. I got through to a supervisor and i told him the whole chain of events and what did he tell me? " I should be patient and wait for the parcel to be found " over 240 hours into this 24 hour special delivery !!!
I am beyond ****** off with them and the absolutely shocking service. there are bits of this i missed off simply to keep it shorter for GD but i can't believe how poor of a service they are providing.
Have any of you had any experience like this and if so is there any alternate ways you can suggest me/J can proceed to get this sorted.
EDIT : Just to point out J has been excellent through this whole situation despite the fact that he really needs the part he bought for a new build and i feel quite bad about what has occurred.
