**AORUS X5 -Coming Soon**

MORE FEATURES TO ASSIST IN GAMEPLAY.. PROGRAMMABLE MACRO KEYS

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Regards,

Gigabyte UK NB Team
 
Being the worlds first to market with gaming innovation is our goal at AORUS.

We collected 2 prestigious awards during Computex in Taipei, we have pleasure in sharing them with you, along with some media feedback from earlier in the year:

We were awarded: The Computex d&i design award, and the "Best Computex 2015" in the "Gaming & entertainment" category :-)

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Regards,

Gigabyte UK NB Team
 
Hi mrpetrov,

Our AORUS warranty is global, so yes it will be covered. Service may be affected slightly if service carried out in different country to that which the unit was purchased (ie if parts needed such as keyboard), but yes the warranty covers you.

Are you in US, or travel their regularly?

Regards,

Gigabyte UK NB Team

Thanks for the response. I travel there regularly, any reason you wouldn't recommend me buying it there or other things for me to consider, other than warranty?
 
Are there any games that you play regularly that you would like us to try and test and publish results?

Thanks,

Gigabyte UK NB Team

Would you be able to test Star Citizen at full res and optimal res?


I know its not released yet, but to get an idea if its playable then this could be my ZenBook UX301LA replacement. :-)
 
Now available to pre-order:

Aorus X5, 15.6" WQHD 3K IPS G-SYNC Anti-Glare, Intel Core i7-5700HQ, 16GB DDR3L, 2x 256GB mSSD + 1TB 7200rpm HDD, NVIDIA GTX965M SLI 8GB GDDR5 - Windows 8.1 @ £1,889.99 inc VAT

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EARTH's MOST POWERFUL 15" GAMING LAPTOP!

Despite being slim and lightweight, Auros X5 unleashes the full potential of dual NVIDIA GTX 965M GPU's with 4GB per GPU (8GB total) and new 5th Generation Intel Core i7 processor. Achieving an outstanding score of P12000+ in 3D Mark 11 proves unparalled performance offering desktop rivalling gaming experience.

Powered by NVIDIA ground breaking technology G-Sync, Aorus X5 is the first laptop bringing the much desired visual innovation to gaming on the move. Xsplit gamecaster and built in video encoder from Avermedia allows users to record and stream their gameplay to Twitch anytime, anywhere with minimal system impact. This has previously never being possible on a laptop platform!

Packed with arguably the most comprehensive macro functions, macro engine integrates recording, editing and organising within a neat interface. The user can store upto 100 sets of personalised macros among which 25 can be assigned as active for quick access. Discover Aorus X5 a new breed of laptop which moves with you.


>Specification:
- Screen Size: 15.6"
- Screen Type: LCD Wide Viewing Angle (IPS) with NVIDIA G-SYNC
- Backlight: LED
- Screen Resolution: 2880x1620 WQHD Plus Resolution
- Processor: Intel Core i7-5700HQ, 2.7~3.5GHz
- Processor Clock Speed: 2.7GHz ~ 3.5GHz (Overclock)
- Graphics Chipset: 2 x NVIDIA GTX 965M SLI GDDR5 8GB (4GB per GPU)
- Graphics Memory: 4GB each (8GB Total)
- Avermedia Streaming Card with Gamecaster subscription included.
- Chipset: Mobile Intel® HM97 Express Chipset
- Hard Drive: 1000GB, 7200rpm
- SSD Drive: 2 x 256GB (RAID 0) (m.2)
- Memory Supplied: 2 x 8GB 1866MHz
- Memory Size: 16GB 1866MHz
- Memory Socket: 4 x SO-DIMM 1866MHz
- Max. Memory Support: 32GB
- Operating System: Windows 8.1
- Audio: 2 x Speakers, 2 x Woofers, Microphone, AORUS Acoustic+ Technology
- LAN: Killer LAN Chip E2201
- Wireless LAN: 802.11ac
- Bluetooth Version: v4.0
- Webcam: 1.0 Megapixel
- USB 3.0 Port(s): 3
- USB 2.0 Port(s): 2
- HDMI Port(s): 1
- Mini Display Port(s): 1
- Surround Port(s): 1
- Card Reader: SD
- Microphone Jack(s): 1
- Headphone Jack(s): 1
- Security: Kensington Lock
- Battery: Li Polymer, 73.26Wh
- Dimension: 390mm width x 272mm length x 22.9mm Depth
- Weight: 2.49Kgs
- Warranty: 2 Years


Only £1,889.99 inc VAT.

ORDER NOW
 
Would you be able to test Star Citizen at full res and optimal res?


I know its not released yet, but to get an idea if its playable then this could be my ZenBook UX301LA replacement. :-)

Hi Scorpuk,

Request sent to HQ, although I don't know if we have a good chance of testing game that isn't released yet,, we will do our best.

Regards,

Gigabyte UK NB Team
 
Thanks for the response. I travel there regularly, any reason you wouldn't recommend me buying it there or other things for me to consider, other than warranty?

Hi mrpetrov,

Not really no, other than the obvious, keyboard layout being slightly different, but I am sure you are aware of that point.

I would obviously recommend buying from OcUK from a service and support perspective, but its your call. Price wise there shouldn't be a difference as we manage the pricing globally, yes exchange rates have an effect, but generally we set pricing to be consistent across all our trading countries.

Regards,

Gigabyte UK NB Team
 
Would you be able to test Star Citizen at full res and optimal res?


I know its not released yet, but to get an idea if its playable then this could be my ZenBook UX301LA replacement. :-)

Hi Scorpuk,

Sorry to say the game you requested testing doesn't seem to be scheduled for release maybe as late as 2016, so we cant get hold of this for you...

Sorry but hope we can post some useful results over the coming days/weeks that will be of interest to you.

Regards,

Gigabyte UK NB Team
 
Hi Scorpuk,

Sorry to say the game you requested testing doesn't seem to be scheduled for release maybe as late as 2016, so we cant get hold of this for you...

Sorry but hope we can post some useful results over the coming days/weeks that will be of interest to you.

Regards,

Gigabyte UK NB Team



If you send me a sample laptop I'll test it for you with my alpha account. :D
 
With regard to Aorus' global warranty in the UK, I can't say that I have been impressed with the way in which it is currently being handled by Electronic Partners at their Telford centre.

My 3 week old Aorus X3 was working beautifully until it experienced what I believe to be GPU hardware issues.

I was initially met with a blunt refusal for a RMA until I managed to talk to the customer service manager who was understanding of my situation and thankfully allowed me the opportunity to provide the necessary evidence (https://www.facebook.com/AORUSGaming/posts/1791004911125346) that backed up my claim for a warranty repair.

My point is that I do not understand why Electronic Partners were not aware of the afore-mentioned fact in the first place. Had I not been so fortuitous in finding that piece of evidence from a Google search, the 2 year global warranty would have been rendered null and void.....all because of a misunderstanding.

Moreover, parts of Electronic Partners' UK website apparently still seem to be under construction. As such, it is impossible to track RMA status of repair online from an end-user's perspective. The only way is to phone them up and I was put on hold for 40 minutes the last time I called.

The warranty repair supposedly takes 14-21 days to fulfil. 7 days have passed since they received my notebook and it still has not even been assessed yet, which is disappointing.

I cannot fault Aorus as a brand because my X3 notebook was my pride and joy for the 3 weeks that it was in a working condition. However, I cannot say the same for the RMA process :(
 
With regard to Aorus' global warranty in the UK, I can't say that I have been impressed with the way in which it is currently being handled by Electronic Partners at their Telford centre.

My 3 week old Aorus X3 was working beautifully until it experienced what I believe to be GPU hardware issues.

I was initially met with a blunt refusal for a RMA until I managed to talk to the customer service manager who was understanding of my situation and thankfully allowed me the opportunity to provide the necessary evidence (https://www.facebook.com/AORUSGaming/posts/1791004911125346) that backed up my claim for a warranty repair.

My point is that I do not understand why Electronic Partners were not aware of the afore-mentioned fact in the first place. Had I not been so fortuitous in finding that piece of evidence from a Google search, the 2 year global warranty would have been rendered null and void.....all because of a misunderstanding.

Moreover, parts of Electronic Partners' UK website apparently still seem to be under construction. As such, it is impossible to track RMA status of repair online from an end-user's perspective. The only way is to phone them up and I was put on hold for 40 minutes the last time I called.

The warranty repair supposedly takes 14-21 days to fulfil. 7 days have passed since they received my notebook and it still has not even been assessed yet, which is disappointing.

I cannot fault Aorus as a brand because my X3 notebook was my pride and joy for the 3 weeks that it was in a working condition. However, I cannot say the same for the RMA process :(

Hi metamorphoses,

Sorry to hear that the service you have received hasn't met expectations, sometimes there is confusion, but we strive to remove this from the process. We have contacted the service team this morning to request an update on your machine, we used your FB link to identify your name. I believe the service manager will know the case by the fact that your machine was purchased in USA and this evidently is the first time they have dealt with a unit purchased outside of the UK.

Apologies for the confusion and we will endeavour to update on progress asap.

Regards,

Gigabyte UK NB Team
 
Real world benchmarks

Hi,

Do you know when we're likely to see any independent reviews or benchmarks for some popular games (e.g. have review units been sent out?). I'd love to get my preorder in but i've been bitten by misleading SLI benchmarks in the past .

It would be great to know what average frame rate we can expect for games like Witcher 3 at high/ultra settings. 3DMark scores are ok but something real world would be better info to make a pre order decision with.

On the surface it looks like it could be all things to all men at a good price. The X7 was a little too big and the fan noise make it a bit anti-social to use in an office, the X3 high resolution on the small screen made it a no go for day to day dev/productivity work. This does look like the baby bears' porridge of gaming laptops, the following are the only concerns for me (and i imagine most ppl who want a laptop for work and play):

- Real world benchmarks (fps at high/ultra presets)
- Battery life at mid-high demand (running a VM or playing a game)
- Comments on fan noise and thermal throttling (I appreciate we might not get answers to this until independent reviews are out).

Any advice on the above would be appreciated.

Thanks
Gary
 
Hi metamorphoses,

Sorry to hear that the service you have received hasn't met expectations, sometimes there is confusion, but we strive to remove this from the process. We have contacted the service team this morning to request an update on your machine, we used your FB link to identify your name. I believe the service manager will know the case by the fact that your machine was purchased in USA and this evidently is the first time they have dealt with a unit purchased outside of the UK.

Apologies for the confusion and we will endeavour to update on progress asap.

Regards,

Gigabyte UK NB Team

Hi Atom80,

Thanks for the response. Is there any way to continue this more privately please as I do not wish to derail the thread further with my grievances about the warranty procedure?

Just to clarify, I was not the original poster of that FB message; I was merely lucky enough to have found it via Google and forwarded the information to the customer service manager after I was initially told that I was not eligible for a RMA.

You mentioned in post#28 to buy from re-sellers such as OcUK from a service and after-sales standpoint. I certainly will not disagree with you on that fact as I am currently finding this out the hard way. My Aorus X3 was purchased privately so I was unable to get a reseller eg. OcUK to handle the RMA process on my behalf. As an end-user, I can tell you that it is significantly harder, especially when met with hurdles like Gigabyte tech support claiming that the Aorus brand is not manufactured by them and telling me to seek help elsewhere in a support ticket.
 
Hi,

Do you know when we're likely to see any independent reviews or benchmarks for some popular games (e.g. have review units been sent out?). I'd love to get my preorder in but i've been bitten by misleading SLI benchmarks in the past .

It would be great to know what average frame rate we can expect for games like Witcher 3 at high/ultra settings. 3DMark scores are ok but something real world would be better info to make a pre order decision with.

On the surface it looks like it could be all things to all men at a good price. The X7 was a little too big and the fan noise make it a bit anti-social to use in an office, the X3 high resolution on the small screen made it a no go for day to day dev/productivity work. This does look like the baby bears' porridge of gaming laptops, the following are the only concerns for me (and i imagine most ppl who want a laptop for work and play):

- Real world benchmarks (fps at high/ultra presets)
- Battery life at mid-high demand (running a VM or playing a game)
- Comments on fan noise and thermal throttling (I appreciate we might not get answers to this until independent reviews are out).

Any advice on the above would be appreciated.

Thanks
Gary

Actually I beg to differ about the X3. Its sleek look is professional enough to sit in an office environment without attracting the wrong type of attention for garish aesthetics. Hook up a X3 to an external monitor and get the best of both worlds. That's what I had been doing until recently.
 
On the X3

Actually I beg to differ about the X3. Its sleek look is professional enough to sit in an office environment without attracting the wrong type of attention for garish aesthetics. Hook up a X3 to an external monitor and get the best of both worlds. That's what I had been doing until recently.


Its a fair cop... didn't want to talk down the X3, I was tempted to buy one however a lot of the tools and programs I use for work don't play nice with the higher resolution. It will be the same for the X5 but with a slightly bigger screen its something i can work with. Some of the guys in my team have the MSI GS60 with the high res screen and I currently use a macbook pro retina running windows 8. In both cases the OS will mostly scale up the fonts etc at high res but many other programs or VM's look shocking, tiny fonts or poorly scaled up. Putting the MSI or Macbook in 1080p equally doesn't look great (a lot worse than a native 1080p display). Up until recently the Chrome browser looked like someone had smeared butter all over the screen. I think it depends on what apps you need to run, for most people the software vendors will hopefully catch up soon, however some folk such as myself are stuck needing to run different Linux distros and older tools in VMware which are hard work in anything above 1080p.

On paper the X5 looks like it might just be the right fit, albeit i'd have preferred a good 1080p screen since i'll never need more for games or productivity and it would help avoid scaling issues...

Everything else seems is in place for me, hopefully the 965m, just like the 970m will run cool enough for a smaller chassis, the massive storage and 32gb or ram will work well when i need to run 5 or more VM's at once... but before i buy a gaming laptop i just want to make sure it doesnt turn into a fireball that sounds like a leaf blower under load... I often leave compiling tasks and test cases for my dev work running over night, can be an issue when termals are a problem.

From the gaming side i used to have a Alienware (about 4 years ago) and the SLI worked about half the time, got cracking benchmark scores but in real life didn't pan out so well. In the X3 and the X7, a single 970m is still a beast even if the game is awaiting a driver update to exploit SLI.

Everything i've read of Aorus so far is good, X3 to X7 they seem to have the balance right (just as MSI did with the GS60). Hopefully some real world benchmarks or reviews will hit soon...

Gary
 
Hi Atom80,

Thanks for the response. Is there any way to continue this more privately please as I do not wish to derail the thread further with my grievances about the warranty procedure?

Just to clarify, I was not the original poster of that FB message; I was merely lucky enough to have found it via Google and forwarded the information to the customer service manager after I was initially told that I was not eligible for a RMA.

You mentioned in post#28 to buy from re-sellers such as OcUK from a service and after-sales standpoint. I certainly will not disagree with you on that fact as I am currently finding this out the hard way. My Aorus X3 was purchased privately so I was unable to get a reseller eg. OcUK to handle the RMA process on my behalf. As an end-user, I can tell you that it is significantly harder, especially when met with hurdles like Gigabyte tech support claiming that the Aorus brand is not manufactured by them and telling me to seek help elsewhere in a support ticket.

Hi metamorphoses,

Yes certainly - If you open a thread in the OcUK customer service area - I will contact them and ask that they pass you an email address.

Thanks,

Gigabyte UK NB Team
 
Hello metamorphoses

Please post a thread for my attention in the C/S thread which is private and we can discuss and I will do my best to help you.

Even though you have not purchased it from OcUK I can still help you.

Thanks
Bailey
 
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