Another courier horror story

Or the daughter could've been expecting a phone, that was in her dad's name? Possibly thought this, never seen the surname and was just too excited. When opening noticed the error of her ways?
 
Why on earth would you open it, really.... One hell of a coincidence if she was expecting a new S6 from the same company too. Give them benefit of doubt and enjoy the phone :P

Ive never heard of stuff being delivered to neighbors further than 1 door away.... That is crazy!
 
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Poo in a box, mail it to yourself using yodel. When your neighbour then opens it after yodel deliver it to the wrong address again, they will know how you feel about them...
 
Someone at Yodel did steal my new laptop. When they delivered it the box had no laptop in it, some scrote had replaced it with a bottle of water to give it weight. Never did find out what happened with their 'internal investigation'. Was a hassle getting a refund too.
 
We use Yodel as our delivery company as we're owned by the same group so we see the good and the bad. They are a massive company and their overall SLA's aren't the worst in the industry, they deal with far more parcels than most companies so naturally the number of issues is greater due to volume. Bad yes we've had some bad instances.

Couple of points, it doesn't matter who signs for the delivery, the courier is only paid to delivery to the address and not the actual person. Worth remaining if you live in a house share with some dodgy people.

You can't really change a delivery address with Yodel halfway through, Virgin shouldn't have told you that as 99.99% of the time it won't happen, as you found. They should have requested a stop and return back to them and then resent.

If in doubt asked them to check the drivers geocodes for the delivery to ensure they actually stopped at the address.

If there's a signature (any signature), confirmed at the address on the order with geo codes to match. Retailers will consider it as delivered.
 
[TW]Fox;28179006 said:
But I thought there was only one possibility, which meant it was perfectly acceptable to accuse somebody categorically of theft?
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I jumped to conclusions out of temper. I was rash and apologise.

If anything the real culprits are Virgin Media. How can my delivery address suddenly be changed from my billing address without any input from myself? Absolute shambles. Tbh, they have been since I've been with them. It's just that they are so cheap for me. Unlimited minutes and texts for a fiver a month. You won't get that anywhere else.
 
I had a brilliant one with dpd recently. Tracking the order showed it as delivered through letterbox. There was no chance what I'd ordered could fit through it.
Called up the company I'd ordered the stuff from and they contacted dpd who were insistent it had been delivered. Luckily the guy talking to them had enough sense to explain that what had been delivered couldn't possibly fit through a letterbox and where I live there is only one neighbour to leave it with who's housebound and couldn't possibly need what I'd ordered. So...internal investigation starts.
In the meantime they sent me out another which arrived two days later.

Then the original parcel rocked up a week later...strange since it had allegedly already been delivered!
 
robfosters said:
I jumped to conclusions out of temper. I was rash and apologise.

If anything the real culprits are Virgin Media. How can my delivery address suddenly be changed from my billing address without any input from myself? Absolute shambles. Tbh, they have been since I've been with them. It's just that they are so cheap for me. Unlimited minutes and texts for a fiver a month. You won't get that anywhere else.
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There's no reason to apologise to us, we weren't inconvenienced.

You should hopefully learn to handle situations like this better in the future, without clearing knowing what happened you shouldn't go blindly pointing the finger.

Call Virgin Media up and ask why that happened with regards to the last thing you said.
 
Rather than start a new thread - had an actual good experience with a Royal Mail delivery today - wasn't expecting the package until Monday but seller put it on a before 1pm Saturday delivery so I missed it (carded)... just gone 4pm I had someone ring at the door - delivery driver decided to make another attempt as he was passing the area at the end of his round - result.
 
robfosters said:
Right, time for some humble pie. Strong apologies for my assumptions, the phone has now turned up. I'm not happy with the neighbours though.

When I asked today, there was no sign of it. Went back down tonight to be told that their daughter had daughter signed for it earlier as her dads name is Robert. Different surname though. The phone has clearly been opened.

2 points. Why would you sign for a delivery in a completely different name, and why would you then proceed to open a phone that you clearly haven't ordered? I'm hoping its a genuine mistake, but my cynical side is telling me that they took it, opened it and backtracked when they realised it was blocked. But they are neighbours so I'll give them the benefit of the doubt. At least I've got my phone,
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how old is the daughter? And what made you decide to go back again?
 
Guys I work in the business (not yodel but its all the same). A driver would need to be an absolute plonker to even consider stealing a parcel these days. When an item is signed for the GPS coordinates are uploaded and recorded aswell as the digital signature and so on.

These are a few of the usual explanations:

Driver skanked it (highly unlikely)

Driver left in safe location (in his opinion) and signed for it himself. (should have left a note with you)

Driver left it with a neighbour and signed for it himself, shouldn't have but happens all the time. Usual explanation is that the neighbour told him they would deliver it to you when you arrived home.

Driver made a monumental balls up and is in a completely different address (it does happen)

Or the most likely explanation is that Virgin screwed up, thought it was as simple as changing the address on their system and all would be good. (it cant be done after the parcel has been dispatched).

There is so much BS with regards to courier services I would actually consider doing an AMA thread and give people an honest account of what actually happens.

EDIT - or the neighbor that thought they got a free parcel has to fess up and hand it over (happens all the time :) I had 7 court appearances over a parcel worth no more that £200)
 
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MrKeeno said:
There is so much BS with regards to courier services I would actually consider doing an AMA thread and give people an honest account of what actually happens.
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My only problem is that twice I have witnessed a Courier getting out of the van, looking what the delivery is, not ringing or knocking (my computer seat looks out of the window) and driving off.
Luckily I live in a big round oval and I can run out of my drive, up the street and both times I stopped the van.
 
My fault for bumping an older thread - thought there was one a bit more recent but couldn't find it - wasn't worth making a new thread.
 
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