Thread deleted??

[bemaniac]

Why thank-you. Yes i guess it is not only safer but cheaper.

 

[rjk]

People make mistakes, blowing a situation out of proportion by declaring that OCuk almost killed a house of people by not using thermal pads correctly, is ridiculous.

As much as I cant officially agree with this, I will say one thing...

I have set more than my fair share of hardware ablaze through pushing it harder than it could go.

When a computer catches fire, it generally doesn't last too long. A few seconds at most.

the worst case scenario is that the fire will burn some cables or surrounding components but they nearly always fizzle out as soon as power loss happens.

The risk of something like this actually getting outside the containment of the case is very very slim.

 

[ubersonic]

As much as I cant officially agree with this, I will say one thing...

I have set more than my fair share of hardware ablaze through pushing it harder than it could go.

When a computer catches fire, it generally doesn't last too long. A few seconds at most.

the worst case scenario is that the fire will burn some cables or surrounding components but they nearly always fizzle out as soon as power loss happens.

The risk of something like this actually getting outside the containment of the case is very very slim.

Pathetic attempt to play things down RJK.

If the fire compromises one of the water cooling tubes the pump will then vent the contents of the loop all over inside of the case, and if it hits the PSU that's mains voltage! (220-240v), it could blow the PSU and the main distribution board!, the feedback could reach the local substation and cause a galaxy ripple effect arcing to the pylons! (and arcing increases voltage!) this could send 40,000v of feedback to the power station where it could overload the reactor and fry the cooling system! This would then cause the reactor to overheat and meltdown triggering a thermonuclear explosion! The Americans will then see one of their allies get nuked and instantly attack Russia triggering WW3 and the end of humanity!

 

[oldestgregg]

And this is why OCUK always gets my money even if something is slightly cheaper somewhere else...

This. On big purchases I don't mind the extra £20-30 as I see it as an extra warranty almost. You get what you pay for and its worth paying for the customer support

 

[oldestgregg]

People make mistakes, blowing a situation out of proportion by declaring that OCuk almost killed a house of people by not using thermal pads correctly, is ridiculous. Though the potential for disaster seems catastrophic but at the end of the day it wasn't. Going around and expecting OCuk to fire people to just so you can feel less paranoid when buying a pre-blocked GPU, is selfish and unreasonable. The said employee could just be retrained or allocated different work, why imply the need to ruin someones lively-hood because you have struggled with your own mortality due to a light in your PC popping once upon a time.

If OP is happy to get the blocks replaced and no more, then i think it is best to let OCuk make the judgements on what should happen to the 'techlaber' rather than start hating due to 'what ifs' and posting that you would shop again due to your confidence of someone getting their p45.

I would have thought if you harboured such paranoia against fire risks, then you would just fit the blocks yourself bemaniac?

This. I'd imagine its not even the fault of the lad/lass that fitted it as they may just be doing what they are told. The important thing is its been sorted

 

[Deleted member 66701]

it just got moved to support so that the OP didnt have to create a new thread to have his issue attended to.

no other way of doing it sadly but its cool to see this thread go up. you're a nice bunch looking out for one another like this.

rjk - while you're here talking about OCUK cards and water blocks, any chance of you checking/commenting on this?

http://forums.overclockers.co.uk/showpost.php?p=28245300&postcount=18

 

[Hammerark]

I just wanted to update this thread because once again OCUK have sorted this issue with as little upheaval to the customer (Myself) as possible and we've come to an agreement that was more than satisfactory to me.

Thanks again guys, that's both to OCUK and for the help on the forum from the members.

OCUK, I'll be buying a new PC from you next month.

I should also mention, without going into specifics, that anyone worried about buying a pre-fitted waterblock combination has no need to be concerned any longer about this issue.

 

[Zefan]

 

[ToastedChip]

yup can't beat OCuK customer services. Bought 2 280X's about a year n half ago, one was faulty so sent it back, phoned up was told refund would take a few days so instead of waiting i just ordered another card. True OCuK fashion my new order came the next day but it wasnt a new order. It was the card i sent back with a new invoice and order number!

OCuK did apologise and aranged for a currier to pick up the card the day after. I never got the promised £20 postage back, took 5 days for a cheque to clear but the best was still to come, £75 in call charges to OCuk. And i was left with 1 card. Brill stuff.

 

[Hotwired]

Was hoping for pictures of box filled with haribo

 

[DarkBahamut]

yup can't beat OCuK customer services. Bought 2 280X's about a year n half ago, one was faulty so sent it back, phoned up was told refund would take a few days so instead of waiting i just ordered another card. True OCuK fashion my new order came the next day but it wasnt a new order. It was the card i sent back with a new invoice and order number!

OCuK did apologise and aranged for a currier to pick up the card the day after. I never got the promised £20 postage back, took 5 days for a cheque to clear but the best was still to come, £75 in call charges to OCuk. And i was left with 1 card. Brill stuff.

The problem with OCUK service is that it either tends to be very very good, or pretty bad, with not much in between.

I've had some RMA's that have been handled amazingly well. My previous GPU RMA was turned around in only 3 days from the date I sent it till I had a new card in my hands. However my motherboard RMA a few years back took 5 weeks and they shipped me a broken board as a replacement my current GPU RMA has been a poor experience with OCUK trying to wriggle out of the warranty claim and when they finally gave me an RMA they've sat on my card for 4 days and haven't even done anything with it (or at least updated the RMA) as yet.

They seem to give a great customer experience sometimes, and usually always once you start to push them, but they really could do better in applying a decent level of service across the board without users haven't to intervene at times.

 

[Troezar]

All comes down to control. Those in charge should make sure that customer service is consistently good. Maybe after each "incident" OCUK could send out a customer survey to ask for feedback to help improve service further?

 

[Ch3m1c4L]

As much as I cant officially agree with this, I will say one thing...

I have set more than my fair share of hardware ablaze through pushing it harder than it could go.

When a computer catches fire, it generally doesn't last too long. A few seconds at most.

the worst case scenario is that the fire will burn some cables or surrounding components but they nearly always fizzle out as soon as power loss happens.

The risk of something like this actually getting outside the containment of the case is very very slim.

Combine that with the fact its water cooled, and as such has an in built anti fire system...


...sort of

Can't wait to get my cards under water, just awaiting blocks and fittings from EK.

 

[Doogles]

As much as I cant officially agree with this, I will say one thing...

I have set more than my fair share of hardware ablaze through pushing it harder than it could go.

When a computer catches fire, it generally doesn't last too long. A few seconds at most.

the worst case scenario is that the fire will burn some cables or surrounding components but they nearly always fizzle out as soon as power loss happens.

The risk of something like this actually getting outside the containment of the case is very very slim.

Yeah same with plugs as they are made from special plastics and have precautions, if they didn't they'd never past health and safety. (Hense why you don't buy fake iphone chargers)

I agree! It was rather nice lol

 

[nashathedog]

Pathetic attempt to play things down RJK.

If the fire compromises one of the water cooling tubes the pump will then vent the contents of the loop all over inside of the case, and if it hits the PSU that's mains voltage! (220-240v), it could blow the PSU and the main distribution board!, the feedback could reach the local substation and cause a galaxy ripple effect arcing to the pylons! (and arcing increases voltage!) this could send 40,000v of feedback to the power station where it could overload the reactor and fry the cooling system! This would then cause the reactor to overheat and meltdown triggering a thermonuclear explosion! The Americans will then see one of their allies get nuked and instantly attack Russia triggering WW3 and the end of humanity!

You forgot how our paranoid alien overlords will probably believe the ensuing apocalypse was actually a sly attack by there neighbouring galactic enemies forcing retaliatory strikes that would likely have a domino effect throughout the Universe...

..And it's all on you Overclockers.

 

[Hammerark]

Was hoping for pictures of box filled with haribo

No Haribo this time but that was due to the nature of the 'Fix', I'm sure there would have been Haribo goodness if the circumstances were there

Going back to the customer service of OCUK. I can only comment on what I've experienced and that has been exceptional so far. They figured out a way to make this a very favourable situation to me with minimal upheaval. Very polite, very friendly and apologetic, and they still have a loyal customer due to this.