Ebay buyer protection not guaranteed

Justintime

Justintime

Justintime

Soldato
Joined
24 Jul 2006
Posts
8,876
Location
Hoddesdon, London, UK
Long story short:
Bought a laptop from America, 300 quid shipped. Laptop apparently had a defective GPU, not mentioned in the listing (M6500 Quadro FX2800M) after some troubleshooting. Told the seller i could possibly fix it if its all thats wrong and he said it was ok. Replaced GPU with an Ati board but problem persisted so its definetly the mainboard likely.
Decided i'd invested too much time and money into it and prepared to send it back, seller did not want this as told me tough luck basically. Filed a complaint with Ebay, who found in the sellers favour as the item would be significantly changed from when i received it. Even though the seller agreed to the troubleshooting he did not specifically say it could be opened apparently. Appealed and even spoke to a CS rep who basically told me tough. I can see it one way and guess my first action was to send it back but due to it coming from America etc.. tried to find a better solution.
Guess i'm out 300 quid.

Sorry just moaning lol.
 
Are you sure there is not more to this story? As a seller I can't get out of things when a customer returns something that is completely wrong, I still end up losing. So I am surprised eBay backed the seller, it is very buyer biased.

If you've failed with eBay then just open a paypal case as not as described.
 
Apparently you can't once Ebay ruled? Theres really nothing more to the story, its just wording that done me in according to the Ebay rep. Even pointing out that i've been a member now for about 13 years and they've made much much more off me as a seller and seller fees as a buyer did nothing to dissuade them, will be closing my account as i feel i wasn't treated fairly and won't be giving them anymore business.
 
Justintime said:
Apparently you can't once Ebay ruled? Theres really nothing more to the story, its just wording that done me in according to the Ebay rep. Even pointing out that i've been a member now for about 13 years and they've made much much more off me as a seller and seller fees as a buyer did nothing to dissuade them, will be closing my account as i feel i wasn't treated fairly and won't be giving them anymore business.
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Sorry but you must have done something terribly wrong?

A buyer just returned an RM650 PSU instead of an AX1200i to me, apparently I sent them the wrong thing. Ebay ruled in their favour.

A buyer bends a **** load of pins on a £150 motherboard, I complain, eBay refunds the buyer and tells me to basically **** off.

They are so buyer biased it is unbelievable. I pay them around £4k a month for them to rip me off like this.
 
Wouldn't this be like getting a new laptop from a store, finding a fault, try fixing fault yourself but the problem still persists? The store wouldn't take it back neither. Although I'm not sure if this being second hand in the first place would have anything to do with it not being the case.

So many people seem to get burned on Ebay and closing an account from a single encounter? Just don't order such big items from across the water, and be more careful in who you deal with.

I don't use Ebay much at all though.
 
No, being honest. Surprised the hell out of me too because as a seller i've been ripped off numerous times on Ebay as well by the paypal mob.
 
Spacedeck said:
Wouldn't this be like getting a new laptop from a store, finding a fault, try fixing fault yourself but the problem still persists? The store wouldn't take it back neither. Although I'm not sure if this being second hand in the first place would have anything to do with it not being the case.
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I offered an amicable solution and he even said he'd go halves on me if it fixed the issue, so i thought that there was my 'permission' to open it. Ebay didn't see it that way. Seller probably wont go halves on me now i guess :D

Its not a single encounter, i've been burned numerous times as a seller and it surprised the hell out of when i believed i had a legit claim as a buyer they sided with the seller for once, just my luck :D
 
horrorwood said:
Sorry but you must have done something terribly wrong?
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Presumably his mistake was to contact the seller (through Ebay?) and say that he was intending to make a fairly substantial change to the item (as an attempt to fix it).

If he'd just tried the new GPU, saw it didn't fix the problem, swapped everything back and then said it arrived broken, then ebay would almost certainly have sided with him. I doubt the seller would have any come back, even if he could show that it had been opened up - the buyer could just claim it had been opened before he got it and there would be no evidence to the contrary, so ebay then sides with the buyer. But by sending an email saying that he was going to make some changes, then he left himself open to ebay siding with the seller instead.
 
I honestly still can't believe they sided with the seller.

I have had speakers with the cable cut in half, PC case fans with the connectors removed from them. All found in favour of the buyer.

Can you appeal?
 
horrorwood said:
I honestly still can't believe they sided with the seller.

I have had speakers with the cable cut in half, PC case fans with the connectors removed from them. All found in favour of the buyer.
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Yes, but presumably in your case the buyer didn't email before hand and say 'I think there's a problem with the cables, I'm going to try cutting out the section which I think is broken and see if that fixes the problem', or 'I think there's a dodgy connector, I'm going to try swapping it for a different one'.

Had that happened, then they would have almost certainly sided with the seller. Basically the OP was too honest, if he'd just done what a lot of other buyers appear to do and just opened it up, tried to fix it, failed and then said 'it arrived broken', then it would likely have been a completely different story.
 
Why did you modify it? Why didn't you send it back when you realised it was faulty? Would you expect to buy a PC from a shop, open it up, swap some components around and then say "sorry, I'm finished fiddling with it, I want my money back?"
 
Opening and admitting it will have likely shafted you in this instance, sending it back at first point would've been the way to go (yes hindsight is a wonderful thing).

The seller can now simply say 'He's opened it, he broke it', likely why Ebay have sided with them.
 
Haggisman said:
Paid by credit card/paypal funded by credit card?
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You can issue a charge back without having paid on a credit card, if this is the avenue you're going down.

I bought a number of guitars from America, and some of them were clearly used/seconds. One of them even had a returns label from a customer on the box.

PayPal didn't want to know, their solution was that I had to send them all back at my own expense, which would have been £300~ and they were adamant that it was reasonable.

So I'm going to go down the charge back route to get it sorted.
 
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