New Car Stereo advice

iaind said:
We've established its not the latest model.

However, what do you have in writing to say you would be delivered the latest model? You paid for an sat nav, you got an sat nav.
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Well according to trading standards they informed me that the goods purchased should be satisfactory and in this case as it was discontinued 2 years ago it would be class as unsatisfactory and I should ring the finance company.

Section 56 consumer credit act. Hold the finance company liable for any misrepresentations made by the trader during any pre-contract negations made.

In this case even though the Sat Nav is ''new out of the box'' it is not classed as new for the money I paid for it as its discontinued stock.

Gas
 
!GasAxe! said:
Well according to trading standards they informed me that the goods purchased should be satisfactory and in this case as it was discontinued 2 years ago it would be class as unsatisfactory and I should ring the finance company.

Section 56 consumer credit act. Hold the finance company liable for any misrepresentations made by the trader during any pre-contract negations made.

In this case even though the Sat Nav is ''new out of the box'' it is not classed as new for the money I paid for it.

Gas
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I'm sorry but thats nonsense - satisfactory refers to quality and suitability. You ordered a sat nav, you got a brand new satnav. Just because it's an older generation, it doesn't make it any less than new. You can't just say that something isnt satisfactory because you didn't think to check the details of what was being provided

They've not misrepresented anything, the spec says its a Kenwood sat nav and thats what you've got!

Consider, as has been pointed out before, that if you bought a car from a more mainstream brand you'd be in the same situation. Lets say you spent your 24k on a Vauxhall Insignia and spent the £900 they charge for navigation. Your brand new car wouldnt be delivered with the latest from the Kenwood range of nav systems, it would have the integrated system added at the factory. This dates from the 2013 facelift, although may have its roots in the 2008 original - making it at least as old as the Kenwood you have, if not older. You would expect it to have reasonably up to date maps, but thats about it
 
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!GasAxe! said:
Well according to trading standards they informed me that the goods purchased should be satisfactory and in this case as it was discontinued 2 years ago it would be class as unsatisfactory and I should ring the finance company.

Section 56 consumer credit act. Hold the finance company liable for any misrepresentations made by the trader during any pre-contract negations made.

In this case even though the Sat Nav is ''new out of the box'' it is not classed as new for the money I paid for it as its discontinued stock.

Gas
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Misrepresentations?

Can you clearly show where the dealer advised that you would be getting a brand new, current model Satnav system?

The only reason I could think that the satnav provided as-is "a satnav system" would be the out of date maps, which they've offered to update for you, thus resolving the situation, unless they specified the satnav system provided would be model:X then they've not misrepresented anything imho
 
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To be fair if I spent 24k on a brand new car and also plumped for a stereo upgrade, I would expect it to have the latest radio/sat nav module and not one thats 2 years old!
 
skaif said:
To be fair if I spent 24k on a brand new car and also plumped for a stereo upgrade, I would expect it to have the latest radio/sat nav module and not one thats 2 years old!
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Why?

Nav systems in most cars you can buy are much older than 2 years old! I genuinely dont think i'd be surprised - yes 24k is a lot of money but it's a super budget brand - it's the sort of car that you'd pay 10 grand more for with another marque. I absolutely wouldn't expect the latest system unless it was agreed prior
 
skaif said:
To be fair if I spent 24k on a brand new car and also plumped for a stereo upgrade, I would expect it to have the latest radio/sat nav module and not one thats 2 years old!
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I think everyone agrees with this and would also be a bit miffed but realistically they haven't done anything wrong and offering to swap it for another model is a decent thing of them to do.
 
Marvt74 said:
I think everyone agrees with this and would also be a bit miffed but realistically they haven't done anything wrong and offering to swap it for another model is a decent thing of them to do.
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isn't selling discontinued stock, as new at full RRP , wrong?


Gas
 
!GasAxe! said:
isn't selling discontinued stock, as new at full RRP , wrong?

Gas
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It is new.

And they've supplied and fitted it, along with the adapters etc that are required. If you went to a main dealer and asked them to supply and fit the latest version, you'd definitely not see change out of a grand. £800 is a perfectly fair price to supply and fit a brand new DAB/Navigation system of a slightly older generation.

If your car is the Rexton, the only one I can see with Kenwood nav as an option, the car itself was introduced in 2006, it's nearly a decade old. If you're thinking like that, I'd be more worried about them selling you a 10 year old car as new ;)
 
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!GasAxe! said:
Ssanyong Turismo EX (Auto) 4wd

http://www.ssangyonggb.co.uk/pages/new-ssangyong/turismo-details#accessories

Gas
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Kenwood touch-screen Sat Nav, DAB MP3 CD/DVD with iPod and Bluetooth connectivity £999.00
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So you got exactly what was advertised for £200 off list price? Sounds more than fair to me.

Thats also a car which dates back to 2013, so having a 2013 nav system is completely reasonable and correct.

The picture also shows it to be a 4210. Which is what you received (the 30 and 50 have 2 buttons under the volume knob, that only shows one which is what the 4210 has)
 
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iaind said:
So you got exactly what was advertised for £200 off list price? Sounds more than fair to me.

Thats also a car which dates back to 2013, so having a 2013 nav system is completely reasonable and correct.

The picture also shows it to be a 4210. Which is what you received (the 30 and 50 have 2 buttons under the volume knob, that only shows one which is what the 4210 has)
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So the offer of the 4230 would be fair :)

Plus the dealer keeps telling me mine is the new 2015 model thats just come out.

Gas
 
Have to disagree with iaind on this. If i were buying a £24k car, regardless of how they have worded things, I would want the latest model head unit with the latest maps on it. One assumes this is what they will be getting. Assumption is wrong I know, but we all do it.

Saying that I purchased Pioneers flagship head unit last month (AVIC-F70DAB) for £679 and the wiring loom, canbus adaptor and fascia came to about £100. Fitting was about £50. A dealer would most certainly be getting better pricing than me and have an in house team to fit etc.

I would be raising hell, personally.
 
ubern00b said:
Have to disagree with iaind on this. If i were buying a £24k car, regardless of how they have worded things, I would want the latest model head unit with the latest maps on it. One assumes this is what they will be getting. Assumption is wrong I know, but we all do it.

Saying that I purchased Pioneers flagship head unit last month (AVIC-F70DAB) for £679 and the wiring loom, canbus adaptor and fascia came to about £100. Fitting was about £50. A dealer would most certainly be getting better pricing than me and have an in house team to fit etc.

I would be raising hell, personally.
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If you bought a brand new 50k BMW would you be raising hell because the nav system dates back a few years?
 
I'm absolutely gobsmacked that a new Ssangyong would actually cost that much money. Even if they were installing old tech, you'd think they'd have up to date maps at least.
 
Jano said:
I'm absolutely gobsmacked that a new Ssangyong would actually cost that much money. Even if they were installing old tech, you'd think they'd have up to date maps at least.
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It's completely age appropriate for the car though? And they've offered to update the maps for him!
 
How is it age appropriate for the car, it's brand new? Surely it should have the latest maps.
 
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