Colleague's phone always goes to sign in page on Internet browser

MarcLister · 10 Jul 2015 at 14:28

A colleague of mine has a Samsung GT-I8190N. Whenever she opens the browser on the phone it won't load up the page she wants, such as google.co.uk, but always goes to a page to sign into a wireless network. I think it is for Eurolines. I tried to set the homepage to Google.co.uk but the browser still redirects to the sign in page.

Does anyone have any idea where this setting is coming from and how to get rid of it so that the browser will go to the correct homepage?

neil_g · 10 Jul 2015 at 14:59

probably forced through the wireless network.

sounds like its an open wireless network with a portal logon page that you either pay for or a corporate guest network.

if its not connected to the eurolines (national express) wireless then try forgetting the wireless network.

MarcLister · 10 Jul 2015 at 18:47

That's what I thought. This was at work and nowhere near this wireless network. I looked in her phone's wireless settings to find any likely culprits in terms of wireless networks. I'll get her phone to forget all the wireless networks save the work one and see if that helps.

Space Monkey · 10 Jul 2015 at 18:53

Tried a different browser?

MarcLister · 10 Jul 2015 at 20:44

Space Monkey said:
Tried a different browser?

Stock browser on the phone so I could try Chrome?

Space Monkey · 10 Jul 2015 at 20:46

MarcLister said:
Stock browser on the phone so I could try Chrome?

Yeah I would, it'll rule out the browser or the phone

Orcvader · 10 Jul 2015 at 20:49

Have you tried going into Settings -> Apps -> All apps and then finding the browser, force stopping it and then clearing the data to reset it?

MarcLister · 10 Jul 2015 at 21:05

Orcvader said:
Have you tried going into Settings -> Apps -> All apps and then finding the browser, force stopping it and then clearing the data to reset it?

No.

Will do on Monday.