Gigabyte R9 290X - Faulty? Already RMA'd. Pictures&Video included.

andeevans · 9 Jul 2015 at 20:25

So this card as been nothing but a pile of ** Swear words must be fully starred ** since I got.

meldarthx · 10 Jul 2015 at 11:26

Did you OC it at all or was this at stock? tried a different cable? I've had that happen on crappy cables; changed them and it fixed that issue.

Also tested your ram? hmmm.....

AthlonXP1800 · 10 Jul 2015 at 12:07

It absolutely nothing to do with CPU and RAM, it the GPU that is faulty caused screen corruptions!!!

I had same issue with EVGA GTX 670 4GB I had few years ago caused white lines screen corruptions, emailed EVGA tech support about issue then send pics and they confirmed it is faulty card and RMA request approved. A week later received new replacement worked great and send faulty card back in cross shipping.

Is screen corruptions still showed when enter in UEFI BIOS?

You have to RMA it again.

andeevans · 10 Jul 2015 at 23:53

Tested ram with memtest over night, no errors. :confused:

andeevans · 11 Jul 2015 at 02:02

AthlonXP1800 said:
It absolutely nothing to do with CPU and RAM, it the GPU that is faulty caused screen corruptions!!!

I had same issue with EVGA GTX 670 4GB I had few years ago caused white lines screen corruptions, emailed EVGA tech support about issue then send pics and they confirmed it is faulty card and RMA request approved. A week later received new replacement worked great and send faulty card back in cross shipping.

Is screen corruptions still showed when enter in UEFI BIOS?

You have to RMA it again.

screen corruptions don't show in bios or safe mode. Only in normal windows... but then it's not constant its intermittent usually goes wrong during a game. So sometimes it can be fine for days, then boom! screen corruptions, BSOD's you name it.. then ocUK have it for 1 week and say it's fine and send it back with no errors! :mad:

andeevans · 11 Jul 2015 at 02:03

@AthlonXP1800

ocUk have the card atm, testing it, when I phoned last then said it had been on test for 2 days with no errors,... ggrrr

AthlonXP1800 · 11 Jul 2015 at 10:08

Oh dear your issue was exactly same in past thread where a guy bought refurnished Radeon HD 7950 had these white lines during games was RMAed card but OCUK technical support tested it for 2 days and found no issue then returned it back to guy. Poor guy was frustrated with OCUK pointed finger blamed on old monitor, forced him to buy new monitor but issue still occurred so he RMAed card to OCUK again twice but OCUK still found no issue so they suggested PSU is to blamed, offered guy a big discount on brand new PSU and guy took the offer bought PSU. Unfortunately issue still occurred with brand new PSU, guy insisted Radeon HD 7950 was faulty many times and OCUK finally accepted and exchanged it with brand new 280X then issue was gone. Poor guy had over £300 down in toilet with new monitor and new PSU he really don't need and missed a mortgage payment, furious with OCUK's reckless technical support.

Was your 290X card bought brand new or refurnished?

Can you remember what 290X VBIOS version the card used?

Marine-RX179 · 11 Jul 2015 at 10:17

First thing first...have you tried different cable and different port on the graphic card/monitor?

I've seen similar fault on the one of the many TVs on display at Richer Sounds, so it could be a fault that lies somewhere on the output process, rather than the graphic card itself.

bradUK · 11 Jul 2015 at 11:53

AthlonXP1800 said:
Oh dear your issue was exactly same in past thread where a guy bought refurnished Radeon HD 7950 had these white lines during games was RMAed card but OCUK technical support tested it for 2 days and found no issue then returned it back to guy. Poor guy was frustrated with OCUK pointed finger blamed on old monitor, forced him to buy new monitor but issue still occurred so he RMAed card to OCUK again twice but OCUK still found no issue so they suggested PSU is to blamed, offered guy a big discount on brand new PSU and guy took the offer bought PSU. Unfortunately issue still occurred with brand new PSU, guy insisted Radeon HD 7950 was faulty many times and OCUK finally accepted and exchanged it with brand new 280X then issue was gone. Poor guy had over £300 down in toilet with new monitor and new PSU he really don't need and missed a mortgage payment, furious with OCUK's reckless technical support.

Was your 290X card bought brand new or refurnished?

Can you remember what 290X VBIOS version the card used?

What sort of ******* misses a mortgage payment over a PSU?

Jono8 · 11 Jul 2015 at 12:41

AthlonXP1800 said:
Poor guy had over £300 down in toilet with new monitor and new PSU he really don't need and missed a mortgage payment,

WTF. Someone missed a mortgage payment because of a graphics card issue. :confused:

bru · 11 Jul 2015 at 13:16

I suspect that is not actually the case, more than likely he missed a mortgage payment over financial difficulties, due to many things, I expect the GPU issue was just one of the many things involved.

Marine-RX179 · 11 Jul 2015 at 14:27

bru said:
I suspect that is not actually the case, more than likely he missed a mortgage payment over financial difficulties, due to many things, I expect the GPU issue was just one of the many things involved.

Yea...even habits like smoking and drinking can easily cost far more financially than some PC parts...

MrMarvelous · 11 Jul 2015 at 17:17

AthlonXP1800 said:
Oh dear your issue was exactly same in past thread where a guy bought refurnished Radeon HD 7950 had these white lines during games was RMAed card but OCUK technical support tested it for 2 days and found no issue then returned it back to guy. Poor guy was frustrated with OCUK pointed finger blamed on old monitor, forced him to buy new monitor but issue still occurred so he RMAed card to OCUK again twice but OCUK still found no issue so they suggested PSU is to blamed, offered guy a big discount on brand new PSU and guy took the offer bought PSU. Unfortunately issue still occurred with brand new PSU, guy insisted Radeon HD 7950 was faulty many times and OCUK finally accepted and exchanged it with brand new 280X then issue was gone. Poor guy had over £300 down in toilet with new monitor and new PSU he really don't need and missed a mortgage payment, furious with OCUK's reckless technical support.

Was your 290X card bought brand new or refurnished?

Can you remember what 290X VBIOS version the card used?

Wow is that for real?! If so, absolutley shocking from OcUk! :eek:

I would have been livind if that was me.

thebennyboy · 11 Jul 2015 at 17:38

If it was obviously faulty and OcUK refused to take it back under warranty i would just take it to small claims.

andeevans · 11 Jul 2015 at 20:43

AthlonXP1800 said:
Oh dear your issue was exactly same in past thread where a guy bought refurnished Radeon HD 7950 had these white lines during games was RMAed card but OCUK technical support tested it for 2 days and found no issue then returned it back to guy. Poor guy was frustrated with OCUK pointed finger blamed on old monitor, forced him to buy new monitor but issue still occurred so he RMAed card to OCUK again twice but OCUK still found no issue so they suggested PSU is to blamed, offered guy a big discount on brand new PSU and guy took the offer bought PSU. Unfortunately issue still occurred with brand new PSU, guy insisted Radeon HD 7950 was faulty many times and OCUK finally accepted and exchanged it with brand new 280X then issue was gone. Poor guy had over £300 down in toilet with new monitor and new PSU he really don't need and missed a mortgage payment, furious with OCUK's reckless technical support.

Was your 290X card bought brand new or refurnished?

Can you remember what 290X VBIOS version the card used?

Brand spanking new in the box. I updated the bios to the latest from gigabyte website, still happens. If ocUK send it back what's my next option?
because it's definitely faulty

AthlonXP1800 · 11 Jul 2015 at 23:13

andeevans said:
Brand spanking new in the box. I updated the bios to the latest from gigabyte website, still happens. If ocUK send it back what's my next option?
because it's definitely faulty

If OCUK send it back to you again your next best option is to test card in your friend PC, if it still worked then sell it on ebay for around £200 would be attracted to buyers because it still has warranty. When you get card sold and go buy a new GTX 970 at less than £250 on OCUK or maybe a second hand GTX 970.

andeevans · 17 Jul 2015 at 14:20

AthlonXP1800 said:
If OCUK send it back to you again your next best option is to test card in your friend PC, if it still worked then sell it on ebay for around £200 would be attracted to buyers because it still has warranty. When you get card sold and go buy a new GTX 970 at less than £250 on OCUK or maybe a second hand GTX 970.

Dear andeevans,
The product R****** on RMA****** has been returned to you.
It has been rejected for the following reason.
"Tested twice, no fault found."
Regards,
Overclockers UK - Support

Could this be caused by faulty memory/ram??
I'm thinking of buying an 8GB set just to test it, seems odd to me that it only happens in my system and not in ocuk's.

varkanoid · 17 Jul 2015 at 14:39

andeevans said:
So this card as been nothing but a pile of ** Swear words must be fully starred ** since I got it..

I'm not sure what it is, artifacts or if its corruption...

Is that not a VHS recording being fast forward ?

Can you try it in another PC ? Thing is how can OCUK test it if its intermittent. They would need someone sat there constantly watching it or recording the screen ? One thing to try is to reproduce the error. Can you run something like Heaven or 3dmark constantly and then see how long it takes to go wrong. Then you could tell OCUK what you did to reproduce it and get them to try the same. I know this has worked for people before.

Bailey · 17 Jul 2015 at 15:06

Hello there andeevans,

We do our best to try and replicate faults when customers return products back to us. If it is intermittent normally it would still be picked up being honest as the product would be tested for longer.

It causes my support department more hassle sending items back No Fault Found rather than just replacing them as we don't want to get into any arguments or problems if we can not find a issue with the end user.

Bailey

andeevans · 17 Jul 2015 at 15:17

Bailey said:
Hello there andeevans,

We do our best to try and replicate faults when customers return products back to us. If it is intermittent normally it would still be picked up being honest as the product would be tested for longer.

It causes my support department more hassle sending items back No Fault Found rather than just replacing them as we don't want to get into any arguments or problems if we can not find a issue with the end user.

Bailey

I know Bailey tell me about it, I've lost count the amount of times I've sent it back. When I get it back on Mon, Tues I will try it again and see how long it takes to reproduce the errors, as I already know it's going to happen. I'm also ordering some new ram later today just to double check it's definitely not another component in my system. I will report back with my findings.