You used £95 of gas in June last year, but we are billing you a year later...no its electric, £95 of electric...no gas...nope definitely electric..did we say electric ? soz meant gas. Its £16..no nothing..you owe us nothing. We are taking you to court. We aren't. You are an Eon customer.
Npower = set of clowns.
- Thread starter Stolly
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Soldato
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they are indeed.
I do my parents meter reading weekly and npower decided that £35pm for dual fuel direct debit was not enough, even though always in credit, they raised it to £90
Phoned them up to say this is not the case and the drones on the other end said yep £90 is recommended on usage and we will refund what is surplus (even though they had solar panels fitted last year and so the usage graphs for electricity are considerably less).
Politely told them where to go and they put it back to £35pm.
I do my parents meter reading weekly and npower decided that £35pm for dual fuel direct debit was not enough, even though always in credit, they raised it to £90
Phoned them up to say this is not the case and the drones on the other end said yep £90 is recommended on usage and we will refund what is surplus (even though they had solar panels fitted last year and so the usage graphs for electricity are considerably less).
Politely told them where to go and they put it back to £35pm.
Soldato
- Joined
- 19 Jun 2012
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- 5,485
This.
Soldato
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- 27 Dec 2005
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- Bristol
I would recommend Ovo for that reason; you earn 3% interest yourself on any surplus credit. More than most savings accounts!
Associate
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- 17 Mar 2011
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- Stoke, no, wait, Wilmslow
We dumped Npower for OVO 2 years ago and never looked back, they really are the worst.
npower have been fine for me tbh
Recently moved house, 6 day overlap with previous owners supplier before npower could take over, get a bill for the 6 days for £276 !!!!! went back to eon (previous owners supplier) and they said get in contact with your supplier, did all that, get a new bill from eon for £5.62, I wonder how many people get caught out by that one.
Recently moved house, 6 day overlap with previous owners supplier before npower could take over, get a bill for the 6 days for £276 !!!!! went back to eon (previous owners supplier) and they said get in contact with your supplier, did all that, get a new bill from eon for £5.62, I wonder how many people get caught out by that one.
Soldato
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- 29 Sep 2011
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- 6,224
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- melee island
Never had a problem or any contact other than to give me good news from my electricity and gas supplier. (Ecotricity)
Yep, both myself and mother in law have had identical problems this year.
Before renewing supply they tell us both we are paying too much. Reduce to half we was both paying. They then send a bill for £280 to me £600+ to theirs.
Luckily it was easily paid but it does make me think about the poor older generation that get suckered by this.
Before renewing supply they tell us both we are paying too much. Reduce to half we was both paying. They then send a bill for £280 to me £600+ to theirs.
Luckily it was easily paid but it does make me think about the poor older generation that get suckered by this.
Soldato
- Joined
- 27 Apr 2013
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- 4,095
Npower has been an unmitigated disaster for me. I didn't get a bill for the first year and the online system didn't work. I called many times to log it, they said someone would get back to me, nothing.
Recently my bill more than doubled. I queried it and they said 'Oh, we've been billing your usage only, not your balance'. Dreadful.
Recently my bill more than doubled. I queried it and they said 'Oh, we've been billing your usage only, not your balance'. Dreadful.
Especially with those mega high interest rates at the moment that will obviously outweigh the huge fines they'll get if they caught misbehaving. AMIRITE?
I shouldn't laugh but that's actually quite wittily written