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Asus B Grade RMA Issue

I'm certain that the notice wasn't that black & white when I purchased the card but obviously didn't think to screenshot it.

There is so much conflicting information though so it seems most are missing the point.

this post for example he states OCUK said the warranty with the manufacturer remains in place. Full Thread.

Maybe they will deal with Asus on my behalf, maybe 90 days is all you get on B grade, maybe I'll never be buying from overclockers or an Asus product again.

We will see once either of them reply to me :D
 
I'm not sure why Asus aren't helping more?

OCUK sold the card as B grade with 90 days warranty. - Done. You agreed to this when buying it.

The Asus card will have a serial number, surely you can contact Asus with this number to start the RMA?
 
A lot of manufacturers will only deal with warranty if you go through the retailer - it often means they get consolidated shipping and the retailer acts as first line support to check if the product is faulty or not, it would be part of the deal retailers agree to when they take on Asus as a supplier
 
Is asus warranty transferable though? I know evga is sobthe original warranty would be with the first person who owned the card. If its not xferable then there would only be the 90 days ocuk warranty anyway.
 
I'm actually lost for words in this thread.

You don't buy clothes from a charity shop then complain they have already been worn. Likewise you don't buy a refurbished/B grade product and complain it doesn't come with the same warranty as a new product.

And that X year EU thing isn't a law it's a directive, they issue it and EU members choose if they want to make it a law, the UK hasn't.
 
That's a bit harsh. To be fair the shop staff has always said that on "B grade" items you get 90 days warranty with OCUK and the remainder with the manufacturer. As Asus has no end user RMA support any warranty has to go through the place the item was purchased from. In this case it's OCUK and it appears that they are just not interested and are saying you get 90 days and nothing more. If this is the case they need to reduce the prices a lot more or they are going to be left with a awful lot of overpriced "B grade" stock that nobody will touch with a bargepole.
 
ubersonic said:
I'm actually lost for words in this thread.

You don't buy clothes from a charity shop then complain they have already been worn. Likewise you don't buy a refurbished/B grade product and complain it doesn't come with the same warranty as a new product.

And that X year EU thing isn't a law it's a directive, they issue it and EU members choose if they want to make it a law, the UK hasn't.
Click to expand...

refurbished is a different thing to b-grade, imo
refurbished with x warranty, yeah fair enough because a refurbished product could be a year or 2 old already, but usually refurbished pricing is less than half what you would pay for new... OCUK b-grades are often only £10-20 off, (basically being portrayed as new product but open box with possibly minor cosmetic marks but otherwise fully working)

in a case like this, if you paid by credit card, the cc company would just give you a refund

warranties are in addition to your statutory rights, so short term warranties are perfectly legal, however that doesn't mean that outside of the 90 days the retailer has no responsibility - if the product fails within 6 months it is still assumed that the product was faulty at the time of purchase - "free from faults"

clothes from charity shops are often like, what, £1? So yeah "of satisfactory quality" clearly applies. But paying 95% of retail price, do you expect it to last 25% of the time? or 95% of the time a full priced one would?
 
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For me the big products i would never buy B grade are, gfx cards, ram, mobo and psu. These have the highest failure rates and have been returned to ocuk for a reason m

it's a false economy to buy b grade to save 30 quid here or there with only a 90 day warranty on products that fail often and might not have been checked very thoroughly by the retailer.

lesson learnt i guess :/ id rather buy second hand working with a receipt.
 
Its a Used Refurbished item, you don't get full warranty on used products, treat it as such when making your decisions, it clearly states the warranty is 90 Days. Perfectly reasonable. IMO
 
Hello Hiks,

Just so you and all the forum guys are aware.

We sell all B grade items with a 90 day warranty hence the heavily discounted prices set by the purchasing team.

As the item's are not classed as new we can sell them with a reduced warranty period and by purchasing them you are agreeing to this as it is clearly stated on our site.

As these items are not new we are legally aloud to sell them with a reduced warranty period.

Any warranty claims after the 90 days are dealt with via the manufacturer providing there is any warranty remaining on the product itself.

However if you can provide me your order number I will see if I can pull a few strings to get your item RMA'd

Cheers

Bailey
 
pastymuncher said:
That's a bit harsh. To be fair the shop staff has always said that on "B grade" items you get 90 days warranty with OCUK and the remainder with the manufacturer. As Asus has no end user RMA support any warranty has to go through the place the item was purchased from. In this case it's OCUK and it appears that they are just not interested and are saying you get 90 days and nothing more. If this is the case they need to reduce the prices a lot more or they are going to be left with a awful lot of overpriced "B grade" stock that nobody will touch with a bargepole.
Click to expand...

Exactly, If this was any other manufacturer pretty much then I wouldn't have to deal with OCUK.

I get it was a B Grade item, the limited 90 day warranty is a change to the 12 months retail warranty in that you don't RMA but they replace with new covering shipping costs etc.

The Manufacturer 3 year warranty shouldn't be affected as its nothing to do with OCUK but with Asus. The problem is Asus won't deal with the end user and OCUK won't take the card and then let Asus replace it.

> Thankyou for your webnote.
>
> Unfortunately as you previously already stated in the previous webnote
> this item was sold with a 90 day warranty due to it being a B Grade item so
> we could have only received this card back from you within this time period.
>
> Regards,
>
> David Muni
Click to expand...

At least other people are now learning this going off the thread lots of people thought as I did so if it others learn a 'lesson' without being out of pocket then I guess that's a good thing.
 
Hi Bailey.

Thank you, I'd appreciate the help. My first port of call was direct to Asus and obviously that's where things got confusing and messed up.

I can't PM you but the order # - OC1586262
 
Hiks said:
Hi Bailey.

Thank you, I'd appreciate the help. My first port of call was direct to Asus and obviously that's where things got confusing and messed up.

I can't PM you but the order # - OC1586262
Click to expand...

Thanks, do you have the serial number of the card too? I will speak to my contact at Asus to confirm the warranty period left on the card.

andybird123 said:
https://www.overclockers.co.uk/showproduct.php?prodid=GX-148-GI
https://www.overclockers.co.uk/showproduct.php?prodid=BG-441-GI

heavy discounts eh?
Click to expand...

lol thanks for pointing it out, I will get that amended now ;)

Bailey
 
Can you PM or send me a direct email address Bailey? I'll be able to forward all information and attach photo's to you.

Thanks
 
Bailey said:
Any warranty claims after the 90 days are dealt with via the manufacturer providing there is any warranty remaining on the product itself.
Click to expand...


Hi Bailey, that's where OCUK has failed yet again. Hiks was turned away by whoever he spoke to at OCUK yet Asus warranties are always through the retailer that the item was purchased from. It even says on your support page that Asus has no end user RMA. Soemthing needs to be done to stop this happening as there have been quite a few threads lately where people have been turned away by shop staff and only after complaining on the forums either yourself, 5UB or someone else has intervened and sorted things out. It really shouldn't get to that stage though and if it continues it's going to affect the shops reputation.
 
pastymuncher said:
Bailey said:
Any warranty claims after the 90 days are dealt with via the manufacturer providing there is any warranty remaining on the product itself.
Click to expand...

Hi Bailey, that's where OCUK has failed yet again. Hiks was turned away by whoever he spoke to at OCUK yet Asus warranties are always through the retailer that the item was purchased from.
Click to expand...

I think you're missing the point here, you have to look at the second part:

Bailey said:
Any warranty claims after the 90 days are dealt with via the manufacturer providing there is any warranty remaining on the product itself.
Click to expand...

After the 90 days warranty from OCUK (which is 90 days longer than something bought off eBay) it is then down to the discretion of the manufacturer, some of them will deal, some like ASUS will not. If people don't like those terms, then don't buy clearance graded stock, it's real simple.
 
ubersonic said:
After the 90 days warranty from OCUK (which is 90 days longer than something bought off eBay) it is then down to the discretion of the manufacturer, some of them will deal, some like ASUS will not. If people don't like those terms, then don't buy clearance graded stock, it's real simple.
Click to expand...

Asus will deal but they have a policy where it goes through the retailer so as a customer it kinda screws you over as you can't claim it.

They could add one line of print stating that Asus won't accept RMA's unless its through the retailer and that OCUK won't be upholding this to all B grade Asus products.

Then it would be real simple.
 
ubersonic said:
I think you're missing the point here
Click to expand...

No I think you are missing the point, there are members of OCUK customer services such as Bailey and 5UB who time and again show that they are committed to customer support and are willing to go that extra mile to help out where they can. Unfortunately not all OCUK customer services staff appear to share the same commitment. As evidenced by this, other threads and my own experiences it can be a lottery when it comes to whether or not your request for support is dealt with professionally or you are just fobbed off. It's frustrating but I think OCUK are working on this and I have seen an improvement over the years, but there is still room for improvement.
 
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