UK Customer Service

It simply isn't true

Americans used to have great customer service, but these days it's as bad as ours....they just put on a happy smile first, before changing into a dragon
 
Manners actually cost nothing... Why not employ them, especially to the people keeping you in business.. The customer ! ?????
 
chanjy said:
Don't think anyone is saying the service you received is reasonable.

What is unreasonable is stereotyping a whole country's customer services based on one example
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Except its not.. I've lived in the UK for over 30yrs and in the US for over 11yrs... Yes perhaps i've come to expect better CS after being subjected to it for the last 11yrs, so it was a rude awakening, on what it was like before i moved across the pond.
 
You got your money back, stop moaning and get on with life.

that employee at Probikeparts doesn't care about you and owes you nothing.

He doesn't have to "build a relationship" with you or ask you about the weather or offer you a $5 discount as a sorry. They didn't have your part - you got a refund now move on.

bloody self entitled people.
 
Richand said:
You got your money back, stop moaning and get on with life.

that employee at Probikeparts doesn't care about you and owes you nothing.

He doesn't have to "build a relationship" with you or ask you about the weather or offer you a $5 discount as a sorry. They didn't have your part - you got a refund now move on.

bloody self entitled people.
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Just to be clear its probikekit.com ;) not probikeparts ok...

:p
 
Richand said:
He doesn't have to "build a relationship" with you or ask you about the weather or offer you a $5 discount as a sorry. They didn't have your part - you got a refund now move on.
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I always find it extremely weird when people on checkouts want to make small talk or act pally. Probably because I'm paranoid that everybody is out to get me.

But at least it looks like I'm not alone :p

Does anyone here actually like it when an employee wants to have a chat? Most times I have nothing to actually say to them, and even then I want to be in and out as quick as possible (this is my general mantra for most things).
 
Rozzy85 said:
Looks like probikekit have now missed out of OP's next order of spandex pants with extra tight crotch.
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Yep, and I'm just about to spend another $500 literally TODAY ! on bike parts... guess which company won't be part of that.... Next yr i predict 1k of goods.. and on and so on and so on.........

So you do the math.... Was it really worth upsetting the customer ?

Of course i don't expect the CS rep to give a flying turd, all he cares about is his paycheck and getting a BJ from his bird at the weekend. But the owner. Perhaps he'd probably not be so happy to hear the end result and loss of income he could have otherwise had to pay towards his outgoings on running his company.

I personally think the Americans have it right when it comes to over the top CS.

Thanks for listening and learning.. ;):p Bye i'm off to do some online shopping.
 
Richand said:
You got your money back, stop moaning and get on with life.

that employee at Probikeparts doesn't care about you and owes you nothing.

He doesn't have to "build a relationship" with you or ask you about the weather or offer you a $5 discount as a sorry. They didn't have your part - you got a refund now move on.

bloody self entitled people.
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Put the prozac down son and step away from the keyboard.
 
Richand said:
You got your money back, stop moaning and get on with life.

that employee at Probikeparts doesn't care about you and owes you nothing.

He doesn't have to "build a relationship" with you or ask you about the weather or offer you a $5 discount as a sorry. They didn't have your part - you got a refund now move on.

bloody self entitled people.
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haha nice, thats pretty much me at work, no small talk, no fussing, just say what I have to say with the minimum amount of words.
 
Richand said:
You got your money back, stop moaning and get on with life.

that employee at Probikeparts doesn't care about you and owes you nothing.

He doesn't have to "build a relationship" with you or ask you about the weather or offer you a $5 discount as a sorry. They didn't have your part - you got a refund now move on.

bloody self entitled people.
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Wow, who took a slash on your chips?
 
All I really care about in customer service is efficiency. Don't beat around the bush, if there's a problem then own up to it and say what you're doing to make it right. I don't really care if you're sorry or not, I just want what I paid for, nothing more, nothing less.
 
FoxEye said:
I always find it extremely weird when people on checkouts want to make small talk or act pally. Probably because I'm paranoid that everybody is out to get me.

But at least it looks like I'm not alone :p

Does anyone here actually like it when an employee wants to have a chat? Most times I have nothing to actually say to them, and even then I want to be in and out as quick as possible (this is my general mantra for most things).
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I find a blunt fine when they try to start the conversation ends it quickly. Nip it in the bud early.

I have no intention of sparking a conversation with a checkout chap who's on minimum wage.
 
thedoc46 said:
Yep, and I'm just about to spend another $500 literally TODAY ! on bike parts... guess which company won't be part of that.... Next yr i predict 1k of goods.. and on and so on and so on.........

So you do the math.... Was it really worth upsetting the customer ?

Of course i don't expect the CS rep to give a flying turd, all he cares about is his paycheck and getting a BJ from his bird at the weekend. But the owner. Perhaps he'd probably not be so happy to hear the end result and loss of income he could have otherwise had to pay towards his outgoings on running his company.

I personally think the Americans have it right when it comes to over the top CS.

Thanks for listening and learning.. ;):p Bye i'm off to do some online shopping.
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So perhaps share your concerns with the owner. Just a thought.
 
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