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980ti Running at PCI 3.0 x4

ZeroG

ZeroG

ZeroG

Associate
Joined
8 Feb 2014
Posts
858
Location
Aberdeen
Yesterday I rebuilt my PC with some new parts that I ordered. I got an MSI X99a SLI Plus Motherboard, 16GB DDR RAM and an Intel i7 5820k. I've got as far as installing Windows 7 Professional, drivers and Windows Updates.

GPU-Z reports that my card (EVGA Superclocked 980ti) is only running at PCI-E 3.0 x4 instead of x16. I started the render test in GPU-Z but it reports the same. CPU-Z reports the Link Width is x4. Shouldn't this be running at x16 if I have it in the PCI_E1 slot as advised by the manual. I have the latest bios for the motherboard, 1.8.

I'm not sure if this is a card issue, motherboard or software.
 
LambChop said:
Do you have any other PCIE slots in use ? Do you have an SSD in use ? anything in the m.2 slot ? running an older bios maybe ?
Click to expand...

I have a 500GB Samsung 840 Evo in Sata 1 as my OS Drive. I have a 2nd 120GB OCZ Vertex 3 for games in Sata 2. I don't have any other PCI-E cards or anything in the m.2 slot.

The bios is the most recent one from MSI.
 
JediFragger said:
Check the manual and try another slot (one of my slots for instance ran my card at x1!!!)
Click to expand...

According to the manual the top slot is the x16 slot in a single card setup but I could try putting it in the other slots to see what it reports.
 
I had the same issue recently and it was a fault with my graphics card, unfortunately I didnt discover that till I'd bought a brand new shiny X99 set-up which I had to keep as I'd took them out of the boxes ;) :D

Have you got another card you could try?
 
Seen somebody had the same issue as us both on OC.net his card refused to run at full speed in the PCI-E slot. it was his graphics card at fault. I would try and borrow another card to rule out the card. I bought one off the MM to prove it was my card, then used it whilst my card went back for RMA.

FYI, The only thing I never tried (didn't occur to me at the time) was flashing the bios of the card, if your comfortable with nvflash you could try that.
 
There was a thread on here recently where someone had this problem, though maybe the card was operating at x1 for them. They sent it back as faulty and the replacement worked fine.
 
Thanks for the replies. I can rig up a temporary machine with my old mobo, cpu, ram and check it on that, I never really took much notice of the pci speed before.

I'm not overclocking anything in my system at the moment.
 
Does anyone know what the average turn around time on an EVGA RMA is? If I send the card back I won't have a working system to use until I got the replacement.

Also in real terms what performance difference would there be between x4 and x16?
 
I'm not sure if this is related to an issue with my card only running at x4 pci-e but the last few days whenever I boot my pc sometime's I won't get a signal output to my monitors. I know the pc is up and running because I can hear the Windows sounds, I can log in and get sound as well. It usually takes 2 - 3 reboots before I can get an output.

Do I need to prove there's an issue with the card before I can RMA it?
 
ZeroG said:
I'm not sure if this is related to an issue with my card only running at x4 pci-e but the last few days whenever I boot my pc sometime's I won't get a signal output to my monitors. I know the pc is up and running because I can hear the Windows sounds, I can log in and get sound as well. It usually takes 2 - 3 reboots before I can get an output.

Do I need to prove there's an issue with the card before I can RMA it?
Click to expand...

I recently sent my Titan back to Evga for RMA in Germany for the same fault, issue with the PCI-E link speed. It took just over a week from sending my card to getting a replacement back. You need to go on there site ask for technical help explaining the fault, so they approve your RMA, you then send card back at your expense (cost me £43 fully insured) if card is over a month old you get a "recertified" card back. The replacement card worked fine at full speed in both bios and windows.
 
£43.... ouch. But I guess its better than a faulty card.

I would try the old gesture of good will trick and see if they refund the postage (or at least some). At the end of the days its a defective card they've sold you. But I guess it'd be more hassle than its worth.
 
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