Buyers Ignorance?

DR_Pingu

DR_Pingu

DR_Pingu

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Firstly, posting here as unsure if should be here or sound city, but:

I sold a new pair of SteelSeries Siberia V2's on eBay last week and the buyer has just got back to me asking for a refund. Reason being? The microphone isn't working on his PS4...

Now, a few points from my side:

  • Sold as new in wrapping - won't be able to do so if taken back
  • Stated "No Returns" on the item sale
  • The Headset is in full working order - I can 100% guarantee everything works as it should

Am I obliged to give them a refund even though the product is in full working order, and lets be honest, because of their pure ignorance to not do any research prior to buying the product?

I'm going to do a test with my V3 on a friend's PS4 tomorrow, but seems to me I've no reason to give him a refund, even if I am an eBay noob.

All input is appreciated.
 
Be nice, offer refund, hope for working item to be returned

Be aggressive, possibly buyer decides to shaft you, eBay refunds buyer anyway
 
I'll offer a partial refund at best seeing as the fool's effectively lost my ability to sell as new, as will have to pay for more packaging to send off again.

I already see why a lot of people on here are sick of eBay.


Also another question for that matter - PayPal took out their statute charge - will that be given back in the refund? Otherwise I'd be losing out again...
EDIT: As in Buyer paid £50, I received £48.10 after the 3.4% + 20p fee - will PayPal cough up the fee back in a refund?
 
Last edited:
Malevolence said:
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How could you know 100% for definite that they're working if they were still sealed in the packaging?
Click to expand...

It'd be under warranty for 1 so not an issue even if it wasn't.
2. Buyer's not reported a fault.
3. The other 1 I sold went through all good and well.
4. I have x-ray specs. Honest.
 
Update:

(Fast I know right) Just tested on my friend's PS4 and got the mic working perfectly fine, it just takes a method of slowly putting the jack in... And it took my friend all of 30 seconds to google the method. GG. No bending for me.
 
DR_Pingu said:
(Fast I know right) Just tested on my friend's PS4 and got the mic working perfectly fine,it just takes a method of slowly putting the jack in... And it took my friend all of 30 seconds to google the method.
Click to expand...

eh? So it kind of didn't work then it did work after you googled some method to get it working....

surely the buyer is right in that instance - he's bought something, it didn't work and he's returned it?
 
DR_Pingu said:
  • Sold as new in wrapping - won't be able to do so if taken back
  • Stated "No Returns" on the item sale
  • The Headset is in full working order - I can 100% guarantee everything works as it should
Click to expand...

How can you guarantee it's working if it's still in its shrinkwrap?
 
Last edited:
dowie said:
eh? So it kind of didn't work then it did work after you googled some method to get it working....

surely the buyer is right in that instance - he's bought something, it didn't work and he's returned it?
Click to expand...

If it was a business sale sure, if he's just selling off an unwanted present or something, it's not his problem if it has some sort of design fault that means it won't work well with a particular console.
 
The method is putting the male jack into the female one on the control. It's really hard so I'm going to make a YouTube video to prove it functions. It is using no modification to get it working therefore it isn't faulty and works as suggested.

Also, the buyer needs to get clued up tbh. Asked a friend about this, his response:
"Yeah his problem, you wouldn't buy a pepperoni pizza and then complain it has pepperoni on because you didn't read the label."
But even still, it works, he's just being a doughnut.
 
I had a similar thread a week or so ago.
Someone buys my fully working ASUS RT-56U router, cannot get it to work.
I don't accept returns on any of my sales - I'm not a business, and I do not offer a "try before you buy" system.
However, and quite correctly, I would have to accept a return if the item was faulty or damaged - this is to be expected.

So the buyer? Says the item is broken and not working.
I know it is, buyer says it isn't - Ebay side with buyer, I have to refund him plus pay for the postage to have the item returned to me.

As I said in my thread, it's the first issue I've ever had where I haven't won (buyer or seller), and it annoyed me as I know I'm in the right on this one.

So it seems, as a buyer, you can indeed get a "try before you buy" on absolutely anything for sale as all you need do is claim it's damaged or not working and Ebay effectively will believe you.
 
Just made a video which I'll send to him. A 5 year old child could get it working after watching it so I see no reason as to why he won't be able to.

To stoofa, thanks for the heads up. I think once this is resolved I'll avoid eBay. Just needed to make space in my room so wanted them gone.
 
I'm not saying I won't tbf, just highly unlikely, unless the person is completely braindead in which case I'll give him some friendly advice.
 
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