Buyers Ignorance?

spoffle · 23 Sep 2015 at 09:41

dirtychinchilla said:
Stating "no refunds" in your auction firstly means nothing, and secondly means you're a bit of a knob.

I do sympathise, though.

Yes it does mean something. EBay and PayPal can't legally force you to offer refunds or a returns service.

It's a private sale, in which all sales are final unless it's described in a misleading manner, or is faulty.

glenimp617 · 23 Sep 2015 at 10:03

spoffle said:
Yes it does mean something. EBay and PayPal can't legally force you to offer refunds or a returns service.

It's a private sale, in which all sales are final unless it's described in a misleading manner, or is faulty.

lol

I guess you're not a regular ebayer....times have changed....it's a haven for scammers now :mad:

Now what I'd like to know, is how many of those scammers have been scammed themselves, and are trying to get even?

spoffle · 23 Sep 2015 at 10:09

glen8 said:
lol

I guess you're not a regular ebayer....times have changed....it's a haven for scammers now

Now what I'd like to know, is how many of those scammers have been scammed themselves, and are trying to get even?

You've completely and utterly missed my point. They can't force you legally. That's a different matter to whether people can try it on or not.

However, they cannot force any money to come out of mine or your pockets when they decide to offer people a returns or refund service. If you know what you're doing you can make sure it comes out of PayPal or eBay's pocket.

"lol"

Delvis · 23 Sep 2015 at 10:15

spoffle said:
You've completely and utterly missed my point. They can't force you legally. That's a different matter to whether people can try it on or not.

However, they cannot force any money to come out of mine or your pockets when they decide to offer people a returns or refund service. If you know what you're doing you can make sure it comes out of PayPal or eBay's pocket.

"lol"

As above.

Diagro · 23 Sep 2015 at 10:18

spoffle said:
You've completely and utterly missed my point. They can't force you legally. That's a different matter to whether people can try it on or not.

However, they cannot force any money to come out of mine or your pockets when they decide to offer people a returns or refund service. If you know what you're doing you can make sure it comes out of PayPal or eBay's pocket.

"lol"

They will force it out unless your fast and withdraw that money and then they ruin your paypal account.

Once they have that money back there is NOTHING a consumer can do. Paypal simply wont listen

spoffle · 23 Sep 2015 at 10:22

Delvis said:
As above.

Hmm?

Diagro said:
They will force it out unless you're fast and withdraw that money and then they ruin your paypal account.

Once they have that money back there is NOTHING a consumer can do. Paypal simply wont listen

Yes, that's my point. You don't need to be fast. You just need to make sure your PayPal account is empty as soon as possible.

Once it's empty they can't take any money from you if you don't have a direct debit set up. So no, they can't force it from you.

A ruined PayPal account is the least of anyone's worries when it comes to this sort of thing.

glenimp617 · 23 Sep 2015 at 10:25

I know very well, ebay are threatening to send my debt to a collection agency.

They are beyond stupid, no matter how many times you tell them to read the case notes they don't. They treat each message as new.

Horrible place, best to be avoided

spoffle · 23 Sep 2015 at 10:35

glen8 said:
I know very well, ebay are threatening to send my debt to a collection agency.

Nothing will ever come of that though.

glenimp617 · 23 Sep 2015 at 10:38

spoffle said:
Nothing will ever come of that though.

I hope so mate, but my worry is having someone come to the house when my mrs is at home.

oh, my lol was aimed at ebay not you

Diagro · 23 Sep 2015 at 11:06

spoffle said:
Hmm?

Yes, that's my point. You don't need to be fast. You just need to make sure your PayPal account is empty as soon as possible.

Once it's empty they can't take any money from you if you don't have a direct debit set up. So no, they can't force it from you.

A ruined PayPal account is the least of anyone's worries when it comes to this sort of thing.

And if you do have a direct Debit set up your screwed

spoffle · 23 Sep 2015 at 11:06

glen8 said:
I hope so mate, but my worry is having someone come to the house when my mrs is at home.

oh, my lol was aimed at ebay not you

No one will come to your home. They just say this to make people anxious.

Also, fair enough. I'm speaking from experience. I've had to abandon a few eBay and PayPal accounts. Nothing ever comes from it.

spoffle · 23 Sep 2015 at 11:09

Diagro said:
And if you do have a direct Debit set up you're screwed

Yes, that's what I said. :confused:

stoofa · 23 Sep 2015 at 11:34

I made the mistake of not withdrawing the cash from Paypal.
I won't say I'd forgotten about it, but it was earmarked for something and I was planning to move it over once I'd secured a little more spare cash.
Didn't of course expect the buyer to wait 3 weeks after purchase to tell me he didn't know how to set the thing up and because of that he was going to tell Ebay it was "not as described" to get his cash back.

Wouldn't mind so much if I'd had the opportunity to put my side of the story across. Ebay just closed it in the resolution center as "favor of buyer" based entirely on his word.

So of course payment is frozen, can't get my hands on it.
So my lesson is learnt - in future the second the funds are in my account I'll be taking them out.

Sui · 23 Sep 2015 at 11:44

Seriously, if you're having problems with Paypal, get in contact with the Financial Ombudsman. You don't always have to be without once Paypal has frozen the money.

boxman2000 · 23 Sep 2015 at 12:20

Another reason why I don't use Ebay/PayPal anymore.

Far too many scammers/idiots out there whose word is taken as gospel.

Gilly · 25 Sep 2015 at 09:39

It's a very strange MO for the company to always side with the buyer. Without sellers they have nothing :confused:

MichaelAwkward · 25 Sep 2015 at 09:59

Gilly said:
It's a very strange MO for the company to always side with the buyer. Without sellers they have nothing

They don't always side with the buyer, it's just that's all you hear about on here. I've had eBay/PayPal side with me 3 times as a seller.

Delvis · 25 Sep 2015 at 10:16

spoffle said:
Hmm?

I'm actually agreeing with you

stoofa · 25 Sep 2015 at 10:42

Gilly said:
It's a very strange MO for the company to always side with the buyer. Without sellers they have nothing

You can win as a seller, but only in a "clear cut" situation.
For example. I sent an item and I used RM Special Delivery - I always do on items I sell for £50+.
This is a fully trackable service as per EBay instruction.
I've twice had people claim that their package failed to arrive. I showed Ebay I'd used the trackable service and the track showed it had been signed for.
Cases dismissed in favour of seller.

But as soon as you're in a "his word vs your word" situation with no way of really proving, then the buyer will always win.
But they settle the case without hearing both sides of the story.
When someone emails me to say they cannot set something up and then an hour later raise a return because "item is damaged" I'd like to let Ebay know my side - I wasn't asked, closed in favour of buyer.

Very basically, as a buyer you've got 30 days to raise an issue. So buy whatever you like on Ebay, anything. Use it for 21 days worry free. If you have buyers remorse, don't want it any more, etc, just raise a return and say "doesn't work" or something similar.
9 times out of 10 the buyer will win - you'll get a full refund.