Camera died after 12 1/2 months... What are my rights??

The_blue

The_blue

The_blue

Soldato
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Hi all, I bought my Mrs a Fuji xf1 for her birthday, the receipt says I got it on the 9th sept. Its died with what appears to be a common lens control issue.

Its was ordered online and picked up from the shop named after a popular Indian meal.

The Fuji website say its £85 quid to fix! Can I get it done for free?
 
You can try. My XF1 suffered with the lens control error. I got mine from the enormous retailer who sells such things as you did, but luckily I returned it the day before the 12 month warranty expired. Fuji replaced the lens in under a week.

I'd definitely take it in and see what they say.
 
from the previous post

Many products, such as electrical goods, are sold with a manufacturer's guarantee (or warranty), often for a year.
Guarantees are a contract between you and the manufacturer and the manufacturer must do whatever they say they will do in the guarantee.
Usually this will be to repair or replace a faulty item. Retailers will sometimes contact the manufacturer on your behalf, but they are not obliged to do so.
However, you still have rights under the Sale of Goods Act even if your guarantee has expired. A manufacturer's guarantee doesn't replace these rights and retailers can't ignore this.
It will depend on the product and the fault, but you could be legally entitled to a free repair or, in some cases, a replacement by the retailer for some time after the manufacturer's guarantee has expired.
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I'd still push for it, especially after only just over a year... you shouldn't have to buy and extra warranty to protect yourself against stuff going wrong, a lens shouldn't just stop working after just over 12 months, that suggests they've got a dodgy product
 
The_blue said:
Its was ordered online and picked up from the shop named after a popular Indian meal.
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There's a shop called 'Chicken Tikka'? ;)

OcUK don't sell digital cameras so you're quite OK to say where you got it from.
 
Contact Fuji, you may be pleasantly surprised and they may offer to fix it for you, may cost you a bit if postage.

I did it with a camera of a mate of mine, some midrange compact, I called up asking for a part that was a common fault, a design fault and well documented online. They offered to send it to me but suggested I send the camera in and they would fix it. I can't remember the brand!
 
godinman said:
Should've taken that extended warranty.
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No. The only thing OP needs is to read up on the Sale of Goods Act. Extended warranties are a mostly a waste of money.

Most people, however, are too timid to stand up for themselves, which is why retailers get away with saying (wrongly), "Sorry, nothing we can do, you only have 30 days warranty with us."

You can either exercise your legal rights, or keep spending money because you don't want the hassle. Your choice.
 
Feek said:
There's a shop called 'Chicken Tikka'? ;)

OcUK don't sell digital cameras so you're quite OK to say where you got it from.
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I was thinking of a store called 'Madras' but you'd be mad to buy from such a dodgy retailer...

Like the link says - the manufacturer must have a reasonable life expectancy of a product and 1 yesr for a camera is wrong - more like 4-5 years maybe? I know of someone who had the same issue with furniture and the ombudsmen stated that it should be 7 years of normal use before a fault developed in that use. (The settee started to loose its shape as the stuffing collapsed, basically due to lack of sufficient stuffing to support itself - if you really needed to know)
 
Well, a EU directive (those bloody EU politicians meddling in our rights!) states all consumer goods have a two year guarantee

So how does the EU rule change things?

The EU directive in question is 1999/44/EC. The full wording is contained here (open the word documtent and scroll to page 7) but the important bit is this: 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'

As with UK law, a seller is not bound by the guarantee 'if the (fault) has its origin in materials supplied by the consumer'. But the EU rule does not require the buyer to show the fault is inherent in the product and not down to their actions.

The EU rule also says buyers need to report a problem within two months of discovering it if they want to be covered under the rule.
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http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

It's not quite as straightforward as that as after 6 months you have the responsibility to show the fault came from an inherent defect, but if it's a known issue with the camera, that's pretty much your case.
 
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