Consumer Rights

We do anyway pretty much.

But if the law changes we will adhere to it obviously as well as taking any steps we can to enhance our service. :)
 
The new act sounds good for physical items, but not so good for digital items, from a quick skim read.
 
Seems that as of today, Steam are going further than required by UK law for digital content, in that they are offering unconditional refunds (providing you have not owned the game for a week and have not played it for more than two hours, IIRC).

However, I have been led to believe that Steam will only offer a limited number (3?) of unconditional refunds that fulfill the above criteria, in any one year.

As of today, digital content only has to be repaired or replaced in the first 30 days.
 
UTmaniac said:
As of today, digital content only has to be repaired or replaced in the first 30 days.
Click to expand...

Not quite, they have once chance to fix it, then you can get refund if the fix doesn't work. So steam will have to update their policy.

Bet EA just ruined their panties.
 
Glaucus said:
Not quite, they have once chance to fix it, then you can get refund if the fix doesn't work. So steam will have to update their policy.
Click to expand...

True enough, just like physical items, the buyer can demand a refund for a digital product if an initial repair/replacement does not fix the issue.

So in effect, Steam were better than the new regulations in the short term, but they will have to improve their longer term policy.
 
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