new 30 day refund for faulty goods law starts today

[~>Dg<~]

thought this may be useful if you didnt know

http://www.itv.com/news/2015-10-01/guaranteed-30-day-refund-for-faulty-goods-becomes-law/

 

[Flinkman]

There goes Curries business model.


Ohh no he didn't!!!

 

[Haggisman]

"Digital purchases such as downloads and apps are also legally protected"

hmm... how does this work?

Could this be the beginning of the end of games being released half-working and ridden with bugs?

Very kind of ITV to provide a link to the legislation

http://www.legislation.gov.uk/ukpga/2015/15/section/34/enacted

 

[snips86x]

"Digital purchases such as downloads and apps are also legally protected"

hmm... how does this work?

Could this be the beginning of the end of games being released half-working and ridden with bugs?

One can only hope...

 

[malachi]

"Digital purchases such as downloads and apps are also legally protected"

hmm... how does this work?

Could this be the beginning of the end of games being released half-working and ridden with bugs?

Steam already started with their refund policy so its a step in the right direction before this kicked in.

*Looks at PC version of Arkham Knight*

 

[snips86x]

Steam already started with their refund policy so its a step in the right direction before this kicked in.

*Looks at PC version of Arkham Knight*

There's nothing wrong with the damn game...lol

 

[leaskovski]

The play store also has a refund policy, though it isn't 30days.

 

[Haggisman]

Steam already started with their refund policy so its a step in the right direction before this kicked in.

*Looks at PC version of Arkham Knight*

The cynical side of me wonders how much of that was based on awareness of this impending policy and appearing to look like "the good guys" before it hit?

I bet they've gained a good few purchases due to the refund policy where people would have maybe shopped elsewhere otherwise

 

[UTmaniac]

Thanks for reminding me about news that hit this forum last night.

http://forums.overclockers.co.uk/showthread.php?t=18694759

 

[cheesyboy]

How's this different to previous buyers' statutory rights?

 

[Zhokel]

"Digital purchases such as downloads and apps are also legally protected"

hmm... how does this work?

This pretty much sums it up, it applies to everywhere (but might be hard to enforce), and they're allowed one chance of fixing it before you are allowed a refund.

http://www.moneysavingexpert.com/ne...-to-know?_ga=1.96634015.1041415437.1428760519

There's no 'refund within 30 days rule' for digital content. Instead, you have a right to a repair or replacement when something goes wrong, or a refund if these remedies don't work the first time. This covers things like computer games, films, downloaded music, ebooks or mobile phone apps.

The rules now apply worldwide. Traders based outside the UK but selling to UK consumers are expected to adhere to the Act (although in some cases it may be difficult to enforce).

The current laws only apply if the retailer is based in the UK or elsewhere in the EU – if you bought from outside the EU you're subject to the laws of that country.

 

[Cosimo]

More protection, excellent.

 

[BuffetSlayer]

There's no 'refund within 30 days rule' for digital content. Instead, you have a right to a repair or replacement when something goes wrong, or a refund if these remedies don't work the first time. This covers things like computer games, films, downloaded music, ebooks or mobile phone apps.

Cop out.

Seems like we will be fobbed off with "but there will be a patch for that!" excuses as to why we cannot return a shoddy game.

 

[Glaucus]

Cop out.

Seems like we will be fobbed off with "but there will be a patch for that!" excuses as to why we cannot return a shoddy game.

Not a cop out at all. They only get 1 patch. Then you can demand a refund. Makes sense, thousands of different systems, there's always going to be release bugs, they get 1 chance to fix it, then refund time.
EA is going to go bankrupt,

More protection, excellent.

that damn evil and useless EU, should boot them out.

 

[eatcustard]

Great if you buy a car and it goes fubar within 30 days.
No need to get it fixed, you get your dosh back.

I see a few back street dealers going out of business

 

[BuffetSlayer]

Not a cop out at all. They only get 1 patch. Then you can demand a refund. Makes sense, thousands of different systems, there's always going to be release bugs, they get 1 chance to fix it, then refund time.
EA is going to go bankrupt,



that damn evil and useless EU, should boot them out.

Note how there appears to be no time limit on that 1 time only chance to fix things.

 

[Glaucus]

Note how there appears to be no time limit on that 1 time only chance to fix things.

It'll be within 30 days like all the other sections.

 

[Cosimo]

that damn evil and useless EU, should boot them out.

Farage or his supporters won't mention this in the upcoming referendum.

 

[BuffetSlayer]

It'll be within 30 days like all the other sections.

There's no 'refund within 30 days rule' for digital content. Instead, you have a right to a repair or replacement when something goes wrong, or a refund if these remedies don't work the first time.

Does not sound like that is the case, but admittedly I have not read the full details yet.

 

[Glaucus]

That simply saying no refund, before an attempted fix. Unlike fir physical goods where you dint have to have a fix, within 30days you can straight up request a refund.