Unable to access NAS through file explorer

Andybtsn · 15 Oct 2015 at 22:48

Hi guys,

Strange issue, last night out of nowhere after a reboot of my PC a message popped up saying Windows couldn't connect to all mapped drives. No biggie, it usually happens. However, 24 hours later I'm still unable to access my WDMyCloud through file explorer, I want to get to the root folders I've created. I can access it fine on my Surface Pro.

Usually I can browse to the IP if the name doesn't resolve using \\192.168.*.* or usually just \\wdmycloud, however Windows just kicks up an error saying it can't connect to it.

I can ping it and access the webpage on my browser just not get to it via file explorer!

I'm on Windows 10 which it has been working flawlessly, nothing has changed on my PC. Any ideas what I could try as I feel I have exhausted all options.

Thanks

bremen1874 · 15 Oct 2015 at 22:54

You've tried switching everything off and restarting from scratch?

Andybtsn · 15 Oct 2015 at 22:56

Yeah, countless times

bremen1874 · 15 Oct 2015 at 23:02

And checked the Windows logs for any clues?

Caged · 15 Oct 2015 at 23:22

Click Start, type in credential, click on Credential Manager. Click Windows Credentials, find your NAS in the list and delete every entry. Then reboot and try again.

Andybtsn · 15 Oct 2015 at 23:33

Just tried that but nothing relating to the NAS there, there's no logon to get to the shares

Caged · 16 Oct 2015 at 00:02

Have you tried creating a user account and requiring it? I've seen strange stuff happen when trying to authenticate anonymously.

Matt-Page · 16 Oct 2015 at 00:08

Turn your Firewall off and try again.
Are you able to access other services on your network, like your Surface?
Open a cmd prompt as an administrator and type in net use - what does it show as your mapped drive?
What does a NBTSTAT -a ipaddressofNAS show?

Andybtsn · 16 Oct 2015 at 00:15

Turned off firewall, no change.
Surface can access everything on the network, can see the NAS files no problems at all, Windows 10 on that too.

BSTSTAT:

The NAS is even recognised in Device Manager.

Space Monkey · 16 Oct 2015 at 09:47

Open the command prompt in administrator mode and type: ipconfig /flushdns

& then reboot

bledd · 16 Oct 2015 at 12:37

Show us your ipconfig /all

Andybtsn · 16 Oct 2015 at 12:51

Space Monkey said:
Open the command prompt in administrator mode and type: ipconfig /flushdns

& then reboot

Would that make any difference considering it can't even connect via it's IP?

bledd. said:
Show us your ipconfig /all

I will when I get home.

Thanks for the help so far.

Space Monkey · 16 Oct 2015 at 13:59

Andybtsn said:
Would that make any difference considering it can't even connect via it's IP?

It might do, I had to do this recently when I had a similar issue as you, I also have the same NAS

Andybtsn · 16 Oct 2015 at 18:33

Well I reinstalled Windows 10 today, just using the in built restore service within 10. Started working again and has stopped just now. The only things I have installed are iTunes, TeamViewer, Zviewer, Hotspot shield and Logitech Setpoint software. Software I've had installed for 1 1/2 years I've had the NAS and they're also all on my Surface Pro.

I've tried flushing the DNS to no avail.

Anything else? Could there be a service that hasn't started?

Andybtsn · 16 Oct 2015 at 19:25

Seems a lot having issues on Windows 10 with mapped drives, so silly that it's worked all this time, makes life so much harder!

Andybtsn · 16 Oct 2015 at 20:08

Fixed! I'm not sure if Windows Updates rectified something, or the latest NIC drivers I installed but it just started working....Let's hope it stays that way. Thanks for the help!