British Gas

Abraxaz1

Abraxaz1

Abraxaz1

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Just had a letter from British gas Claiming that I owe them £700...

Only problem is I don't have gas, I have water and electricity but no gas.

They claim that they have entered the flat and read a gas meter, the only meter in the flat is the water meter that pretty much connects via a t-piece to my taps. So unless the meter reader is a complete moron shouldn't have been confused with a gas meter.

I have found the gas meter outside the flat and it connects directly to a dead end, the landlord says the gas was disconnected in 2010. But I have received a debt collection agency demanding money off me.

I feel like sending them a letter back invoicing them for a service they haven't actually received.

Can I go to anyone about this because I am constantly getting bombarded by demands and meter readings, that I'm thinking of creating a power point on how the flat doesn't have gas and how a terminated end works.
 
Do what we did...get them to tie themselves in loops. Ask for proof that they did indeed visit the flat. Ask for photographic evidence. Refuse to pay. Inform them that you consider their contact to be harassment and that you will report it to the police.
 
I would do what Dis86 suggested. If they want your money you have to make them work for it. If they are in the wrong they will waste a lot of time and effort trying to convince you to pay.

When we moved the old energy company wanted to charge us a similar amount for a single month of use because we didn't pay them and was unaware of our switch to a new energy provider only happening 1 month after we moved in. They "tried" to take us to court but they failed.

I think they use hardball tactics because most people are unwilling to fight them.
 
Go straight to the complaints department, don't bother with customer services.

They were harassing me for a gas bill of £1k+ for months, even after their customer services dept said everything was fine.

Turns out they had my meter mixed up with one down the street, the guy from the complaints department said an issue like this needs one person to chase everything up instead of me speaking to different people in customer services reading from a script.
 
If it has been disconnected then the national database (xoserve) should show that and there's no way in hell they can bill you. How far back are they claiming this bill goes? If it's older than 12 months then they can't back-bill you.
 
nutcase_1uk said:
British Gas. How they can still be trading with the level of incompetence they show is astounding.
Click to expand...

Because to a great many people they're still 'the gas board' and people won't change from them to anyone else. They're still the biggest supplier, much like BT are in telecoms. A lot of people don't like change.
 
I'd recommend popping along to your local CAB office and have a quick chat.

Sounds like their own records are messed up, have had that sort of thing happen a couple of times to me with them
 
write to a consumer advice part of a national newspaper like the guardian, they help lots of people with this issue, and this isn't the first time I've heard of this with the incompetent british gas.
 
I got their representative to admit on a recorded phone call that it is standard practice not to refund balances less than £20. i.e. theft. Deplorable company.
 
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