Soldato
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Just order everything a day earlier and relax.
Companies who advertise next day but it's really bait n switch
- Thread starter Surfer
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That still doesn't help if you've taken a day off for the day the item is supposed to arrive and it then doesn't
I guess it's not such an issue for people who don't work or have an office that's happy to accept personal deliveries, but that's certainly not everyone...
How many times do people really get into a situation, where they have to have something the next day, couldn't have planned it in advance, and can't buy from a bricks and mortar shop?
It seems odd to me. Either a failure of planning, or being too tight to buy from a local supplier if something unexpected happens
That still doesn't help if you've taken a day off for the day the item is supposed to arrive and it then doesn't
I guess it's not such an issue for people who don't work or have an office that's happy to accept personal deliveries, but that's certainly not everyone...
Oh I agree but still don;t think you should blame the retailer though. It's the courier companies fault.
Agreed, but it's an end to end service they are promising to the customer. The customer shouldn't have to care what courier it's come from whether that's a bloke in his own car delivering it from a local store, or Royal Mail.
The customer has paid and expects to receive the item/s when they're told.
How many times do people really get into a situation, where they have to have something the next day, couldn't have planned it in advance, and can't buy from a bricks and mortar shop?
It seems odd to me. Either a failure of planning, or being too tight to buy from a local supplier if something unexpected happens
Half the stuff I order online I couldnt go buy from a shop within 100 miles.
Or are you suggesting I should take the day off to go and collect something for way more money that I can order online?
No but couldn't you order in advance of needing it? Rather than being in a situation where you are depending on next day delivery from an online store, for whatever reason?
Who chooses the courier?
If a company uses courier X who consistently fail to deliver on schedule, and customers are always complaining, returning items and start shopping elsewhere, how long do you think the company will continue to use courier X?
Depends if you can read the future surely?
If your TV dies then you can hardly be expected to order one in advance!
But we are back to square one. Say you order it in advance and take the day off to wait for delivery or arrange for the only day that week somebody else is at home. When it doesn't arrive it might be another week before you get it.
I've taken the day off and not had OCUK delivery not turn up before now. On more than one occasion. I still use ocuk though.
In general, I find that it will happen with anybody you use online occasionally.
Even RMSD only has a 98% success rate. That's 2 out of every 100 parcels don't make it to their customer next day.
Suspended
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My view also. There are things to get upset about in life, but this isn't one of them.
Generally retailers will cover their delivery policy in their T&Cs. If I order next day delivery and the item is delivered late due to a fault by the courier I will ask for a refund. Most companies will simply get a refund from the courier as a breach of contract.
I know it's annoying from the OP's point of view but the problem here is with Parcelforce, not the seller. An email to them and you have a refund on your delivery costs. Cancelling now leaves you without the TV until Tues now rather than Monday. Though I can understand why he cancelled on point of principal.
I know it's annoying from the OP's point of view but the problem here is with Parcelforce, not the seller. An email to them and you have a refund on your delivery costs. Cancelling now leaves you without the TV until Tues now rather than Monday. Though I can understand why he cancelled on point of principal.
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Soldato
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I do see both sides to this conversation but I wonder how many of the 'stop whinging brigade' would complain if their food came out cold at a restaurant during a busy period???
Yes in the grand scheme of things it is a trivial matter, we all know that and maybe OP is whinging a little. They still took his money for a service they offered him and didn't provide
Yes in the grand scheme of things it is a trivial matter, we all know that and maybe OP is whinging a little. They still took his money for a service they offered him and didn't provide
Associate
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Yodel are shocking. I used to work next to one of their depots - amazing what you see - bunch of cowboys!
They're paid per item successfully delivered and they pay for their own vans (they're all contracted, rather than employed by Yodel). So they need to "deliver" to actually make a wage - returned items don't count.
That's why Yodel once threw an item over our fence, in the rain, left it there without dropping a note a through the door. Claimed that was "Delievered".
I do see both sides to this conversation but I wonder how many of the 'stop whinging brigade' would complain if their food came out cold at a restaurant during a busy period???
Yes in the grand scheme of things it is a trivial matter, we all know that and maybe OP is whinging a little. They still took his money for a service they offered him and didn't provide
And I agree. But I suspect most couriers next day delivery rates are only around 98%.
So refusing to sign for it when its late and not even a day late but over the time and sending it back and ordering another one from another company which equally might get delivered late just seems mad.
Claim the money back for the late delivery.
And your restaurant analogy is flawed. What the op is describing is sitting there hungry and the food taking half an hour longer than it should but its perfect and piping hot and only then refusing it because of the time waiting and then getting up leaving without eating and swearing that they won't eat there again but then going to another restaurant the next day (because all other restaurants have stopped serving food that day) for his food to teach the first restaurant a lesson but in the meantime has to go home starving and wait until the next day for his food
Yes the restaurant has wasted a meal but the Op hasn't eaten for another day. How many people would take that attitude?
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Soldato
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Yea in the OP's case my analogy was flawed . But I kind of meant it against the general attitude some have when others are complaining about trivial things. Some people get so on their high horse when others complain about things when 'there are worse things to worry about in the world'. My point is that I very much doubt the same people haven't ever complained about trivial stuff too, so they have no right to have their holier than thou attitude. Something which is trivial to them might be a huge deal to someone else.
Some of the attitudes from certain people in this thread are worse than the OP's whinging imo
. But I kind of meant it against the general attitude some have when others are complaining about trivial things. Some people get so on their high horse when others complain about things when 'there are worse things to worry about in the world'. My point is that I very much doubt the same people haven't ever complained about trivial stuff too, so they have no right to have their holier than thou attitude. Something which is trivial to them might be a huge deal to someone else.Some of the attitudes from certain people in this thread are worse than the OP's whinging imo
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Yea in the OP's case my analogy was flawed
Some of the attitudes from certain people in this thread are worse than the OP's whinging imo
Ah I see what you mean. Yes I would complain and get my money back. Won't make it now arrive on time though and still doesn't make any sense of refusing delivery.
Well it's the retailers choice. I would presume they got a better deal from Parcelforce over DPD?
Profit is profit. If you are shipping 10,000 percels a month and get them delivered for £1 a parcel less thats over £100,000 more profit per year.
You can live with the odd disgruntled customer.
For the same reason ocuk used have used some of the worst coruier companies on the planet in the past like citylink - costs.