BT Sports android app support

Gman · 6 Nov 2015 at 16:33

Anyone else have problems with it always telling you your account needs activating even though it already is?

Been on the online chat to BT now for over 30 mins and getting no where :mad:

took a good 10 mins just to explain I wasn't using a browser :rolleyes:

to access it.

Update

still going and they want me to share my pc window??? why?????? its my phone that's the problem !!!!!!!!!!!!!!! the pc browser

Update

ahrrrrr her next question after a 10 min wait...... does it come up on an ipad? I havn't got a ******* ipad i've already told her i've got a phone and tablet both android.

Update

Trying to fob me off now saying its a temp issue, even though i've been trying for the best part of two weeks.

Cosimo · 6 Nov 2015 at 17:11

Never had a problem with it and running on Android, iOS and PC. I log in using my BT.com account username/password and not my BT Broadband account id. It worked from day one.

EdwardTeach · 7 Nov 2015 at 10:10

All BT support is terrible.

The app always worked fine for me on my android phone and tablet.

reflux · 7 Nov 2015 at 12:24

I get the impression that the app is developed by a third party and BT just aren't equipped to take support calls for it. I see a lot of people complaining about it; thankfully it usually works OK here.

Gman · 7 Nov 2015 at 12:36

got a phone call back this morning from BT support, they've reset my account on their system and its working again now.

But my god, live chat is like pulling teeth

DirtyJester · 7 Nov 2015 at 14:44

Gman said:
But my god, live chat is like pulling teeth

Agreed, though it's great for receiving an email of the chat log. Handy to have sometimes.