Are all main dealers doing this now?
- Thread starter Rilot
- Start date
Associate
- Joined
- 20 Jan 2013
- Posts
- 281
- Location
- Shropshire
my local Jaguar Main Dealer did it at my last service.
pointing out some oil leaks but car is going in next week for warranty repair.
pointing out some oil leaks but car is going in next week for warranty repair.
Dealership in Newport, South Wales does this.
Man of Honour
- Joined
- 15 Nov 2006
- Posts
- 2,071
- Location
- Hull
It's a nice touch, in the sense that it makes the process of any work seem more transparent than arriving at the dealer 8 hours after dropping the car off to see it parked in the same place you left it and handing over large sums of money.
I always use a small indy for any work and although I trust the owner implicitly now, when I was a new customer he'd always leave the car up on the ramps wherever possible and show me what work had been done. When I worked closer he'd call me before making the change so I could pop over and observe the issue.
Obviously to Joe Public a video pointing out amount of wear left on pads might mean absolutely nothing to them but at least having to demonstrate the problem in this way provides a good amount of accountability.
I always use a small indy for any work and although I trust the owner implicitly now, when I was a new customer he'd always leave the car up on the ramps wherever possible and show me what work had been done. When I worked closer he'd call me before making the change so I could pop over and observe the issue.
Obviously to Joe Public a video pointing out amount of wear left on pads might mean absolutely nothing to them but at least having to demonstrate the problem in this way provides a good amount of accountability.
They do it for services as well to show anything that may need looking at soon. However. As said it is a money maker as on my BMW X6 they told me my rear pads needing replacing as they were at 3mm on two services that I had 10k miles apart.
Associate
- Joined
- 30 Aug 2012
- Posts
- 153
- Location
- Manchester
I've never had this with any dealers I've used. Sounds like a good idea though
I've seen it for new cars, from VW and BMW but never as part of a service review. I remember taking my S3 to Audi for something back when I had it, I got a two page list of things they wanted to 'fix' on it..
Although they will try to rob you of a load of money, the video would at least help none techy people understand what is on this big sheet?
Although they will try to rob you of a load of money, the video would at least help none techy people understand what is on this big sheet?