Acer Laptop Died again!
- Thread starter TBirdUK
- Start date
This is the latest I got back from the retailer
We are sorry to hear you are having reasons to doubt the reliability of your Acer product. As per my previous email as the machine is outside of it's warranty we would only currently be able to assist by means of a chargeable repair. This is due to the fact that you did not encounter any issues with the machine until after the machine was 6 Months old.
Once a unit is over 6 months of age the proof of burden is then with the consumer to prove that the item is inherently faulty, i.e. the fault was present at time of manufacture. To this extent, we would require an independent engineers report outlining the cause for the failure and proving beyond reasonable doubt that the item is indeed inherently faulty so that we may proceed with any claim that you may have. A list of unbiased specialist computer firms who are able to test for the fault can be found below.
Of course, these are just suggestions. Any verified engineer local to yourself may also be used.
I am sorry that we are unable to assist to a greater degree in this instance, but we would be able to re-assess the issue with the inclusion of an independent expert report. If you could please send the requested documents back to us by post, we can look back into this issue and hope to have them resolved for you.
My reply was:
Thank you for the reply but your statement, highlighted below, is incorrect, I did encounter the original fault within 6 months of purchase, as the machine was returned for a faulty LCD in Apr 2013, and then returned, again for a faulty LCD, and repaired in Nov 13. All three occasions were for the same LCD error, which, according to a number of forums, appears to be a common fault with this laptop.
Any ideas what I should do next, or an idea of an independent verified engineer around the Oxford area?
We are sorry to hear you are having reasons to doubt the reliability of your Acer product. As per my previous email as the machine is outside of it's warranty we would only currently be able to assist by means of a chargeable repair. This is due to the fact that you did not encounter any issues with the machine until after the machine was 6 Months old.
Once a unit is over 6 months of age the proof of burden is then with the consumer to prove that the item is inherently faulty, i.e. the fault was present at time of manufacture. To this extent, we would require an independent engineers report outlining the cause for the failure and proving beyond reasonable doubt that the item is indeed inherently faulty so that we may proceed with any claim that you may have. A list of unbiased specialist computer firms who are able to test for the fault can be found below.
Of course, these are just suggestions. Any verified engineer local to yourself may also be used.
I am sorry that we are unable to assist to a greater degree in this instance, but we would be able to re-assess the issue with the inclusion of an independent expert report. If you could please send the requested documents back to us by post, we can look back into this issue and hope to have them resolved for you.
My reply was:
Thank you for the reply but your statement, highlighted below, is incorrect, I did encounter the original fault within 6 months of purchase, as the machine was returned for a faulty LCD in Apr 2013, and then returned, again for a faulty LCD, and repaired in Nov 13. All three occasions were for the same LCD error, which, according to a number of forums, appears to be a common fault with this laptop.
Any ideas what I should do next, or an idea of an independent verified engineer around the Oxford area?
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Good news, fingers crossed Acer get their pants pulled down!
I'd love one of those 34" curved screens but I'll be buggered if I'm buying anything from Acer.
I've never been impressed with Acer, never owned one but have fixed them for friends and family, and had warranty issues off the back of some of those..
Every thing about them is cheap and crap from the build quality, cases/bezels to the spec..
Sometimes it really is spending a bit more for more solid better thought out kit.
Every thing about them is cheap and crap from the build quality, cases/bezels to the spec..
Sometimes it really is spending a bit more for more solid better thought out kit.
My ex bought a small form factor bundle, monitor, mini pc and peripherals.. My god it was a pile of pap.. I had to reformat with a clean copy of windows almost out of the box because of all the shovel ware it came with, the spec was reasonable but the build quality and the bloat ware made it useless.
Why my friends and family insist on buying this kinda junk without taking my advice is beyond me.. But they soon call me when their 'bargain' has issues.. My dad's the worst.. He insists on buying from pcw rather than online or custom so 'he's got someone to complain to' if he has problems.
My advice that this course of action will guarantee he'll have something to complain about seems to fall on deaf ears.
Why my friends and family insist on buying this kinda junk without taking my advice is beyond me.. But they soon call me when their 'bargain' has issues.. My dad's the worst.. He insists on buying from pcw rather than online or custom so 'he's got someone to complain to' if he has problems.
My advice that this course of action will guarantee he'll have something to complain about seems to fall on deaf ears.
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#shouldhaveboughtamac 
Seriously, I would have suggested that you contact your credit card company and have the company sort it out for you (which you have done). Big companies seem to pay more attention to credit card companies than the general public. I wonder why that is...
Seriously, I would have suggested that you contact your credit card company and have the company sort it out for you (which you have done). Big companies seem to pay more attention to credit card companies than the general public. I wonder why that is...
Sorry to hear about this. I used to work in retail IT, then business IT and Acer are like a stain that wont go away. You only have to take apart one of their products to see just how cheap and nasty it all really is.
Glad your CC company is helping out. I would respond to Acer also pointing out that this is posted all over one of the largest IT forums around, and their terrible customer service and shrugging of their responsibility has been duly noted by hundreds of their potential customers. This was a constant source of frustration for me seeing people who have been ripped off by terrible manufactures such as Acer, HP(Compaq) etc.
I can however strongly recommend Samsung as a laptop manufacturer for your next purchase, I have also found Lenovo laptops although ugly to be pretty reliable too.
Places like the Dixon group and such are ruining IT for everyone by pushing rubbish products on unsuspecting and trusting people. Sure you can say more fool you on the customer but these places repeatedly get away with selling junk to people who don't have the knowledge to know better then both the retailer and manufacturer wash their hands of it. It give the whole industry a bad name.
Glad your CC company is helping out. I would respond to Acer also pointing out that this is posted all over one of the largest IT forums around, and their terrible customer service and shrugging of their responsibility has been duly noted by hundreds of their potential customers. This was a constant source of frustration for me seeing people who have been ripped off by terrible manufactures such as Acer, HP(Compaq) etc.
I can however strongly recommend Samsung as a laptop manufacturer for your next purchase, I have also found Lenovo laptops although ugly to be pretty reliable too.
Places like the Dixon group and such are ruining IT for everyone by pushing rubbish products on unsuspecting and trusting people. Sure you can say more fool you on the customer but these places repeatedly get away with selling junk to people who don't have the knowledge to know better then both the retailer and manufacturer wash their hands of it. It give the whole industry a bad name.
Personally.. If it's just a surfing /media laptop like 99.9% are it get a reconditioned dell or lenovo ex business laptop, well built, cheap.. don't need fancy graphics cards or tonnes of ram you can pick up an i5 with 4gb ram or more for about £200.
Oh really, I've been doing other things for the last 3 years. Back when I was in IT Samsung laptops were great, shame to hear.
My beef with DSG comes more from their terrible hiring policies I guess. They don't care if their staff have a clue what they're talking about, just as long as they can squeeze a sale out of someone for something that's probably wrong for them. Also the way they push awful products like Norton and Mcafee because they get a massive commissions back on them that the good software houses wont give them.
The amount of people we used to have come in that had just been told direct lies from a DSG store to get a sale was staggering. Like a gaming laptop with a i3 and onboard GFX. They work on the theory of being to big to fail and most annoyingly it works.
I should have said Dell too, we had great experiences with Dell laptops from 2010 onwards when we really started using them. Very nice quality and easy to get parts, best to go for their business ranges as parts are easy to get for a long time after they go end of life.
latest, and good news. My credit card company have seen I have a case that the laptop was not of reasonable quality due to the number of times it has been back, refunded me the whole purchase price and are taking it forward with their legal department.
Another good reason to use a credit card (Amex), persevere and don't be fobbed off by the retailer!
Another good reason to use a credit card (Amex), persevere and don't be fobbed off by the retailer!
But you have to pay and is usually more hassle. With CC doesn't cost you anything and they deal with most of the crap.
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