Soldato
- Joined
- 27 Dec 2005
- Posts
- 17,316
- Location
- Bristol
We bought a used 58 plate Vito from a dealership at the beginning of September and have had issues with it since consisting of 4 breakdowns. Three breakdowns are all the same resulting problem (no turbo, causes van to trundle along with no power and max of maybe 30mph) but apparently different causes. Fourth was a dead battery which we could find no explanation for.
It's back with the dealer again now for this 4th breakdown and it's got to a point where it's simply not reliable for business use. We've done ~2,500 miles on top of the ~89,000 it had upon purchase, and that's only 14 trips so it's broken down a quarter of the times we've used it. In fact we've had to do 6 trips in courtesy cars which aren't really fit for the task of replacing a van.
There's also been issues with the steering since the start which they claim to have fixed twice but it's sill bad, pulling violently to the left generally and especially when going over bumps and potholes etc.
We've asked for a refund and they've only offered to buy it back for £1,000 less than the ~£14,000 we paid for it. However given the small relative mileage increase and the amount of work that's been done on it that will no doubt be its 'selling point' then I can't see them not being able to sell it for the same again.
As an unbiased third party, does that sound fair or should we stand by trying to get a full refund?
From our point of view we could have just hired vans for £1,000 for the few uses we've had without all the faff, breakdowns (which happened on the way to and at jobs) and courtesy cars etc and we can't see them selling it for less than we paid.
It's back with the dealer again now for this 4th breakdown and it's got to a point where it's simply not reliable for business use. We've done ~2,500 miles on top of the ~89,000 it had upon purchase, and that's only 14 trips so it's broken down a quarter of the times we've used it. In fact we've had to do 6 trips in courtesy cars which aren't really fit for the task of replacing a van.
There's also been issues with the steering since the start which they claim to have fixed twice but it's sill bad, pulling violently to the left generally and especially when going over bumps and potholes etc.
We've asked for a refund and they've only offered to buy it back for £1,000 less than the ~£14,000 we paid for it. However given the small relative mileage increase and the amount of work that's been done on it that will no doubt be its 'selling point' then I can't see them not being able to sell it for the same again.
As an unbiased third party, does that sound fair or should we stand by trying to get a full refund?
From our point of view we could have just hired vans for £1,000 for the few uses we've had without all the faff, breakdowns (which happened on the way to and at jobs) and courtesy cars etc and we can't see them selling it for less than we paid.
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