Retailer Return

Nope, packaging opened very carefully, and item placed back exactly as it came out, but the way the tape misshapes the plastic and the seal being broken shows immediately that it has been opened.

I have a sales and a gift receipt however, so I'm just going to go try my luck. I won't lie or fib or demand anything, I'll just be honest and see what happens. Hopefulyl they'll just give me a redund and I'll ask them order in the RGB model so I can use their business in my favour.
 
bit difficult for the retailer.

give a refund and try to resell as used
give a refund and try to sell as new... not good

basically value has been lost in the item.
 
Ot op but your name reminds me of playing EF2000 back in the 90s. Advanced medium range air to air missile right? Either than or an unfortunate Asian name :p.
 
Yup I was massively I to flight Sims when I discovered the Internet 15 years or so ago, so became my forum avatar for most places. Ever play falcon 4?
 
Malevolence said:
Yes, the Consumer Rights Act of 2015 trumps a store's made-up policy.
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I don't believe that covers shop bought items though that have been opened. It is at their descretion as to whether they choose to as part of their own policy.
The only time thay HAVE to allow a return is if faulty or not fit for purpose etc.
 
deaglecat said:
bit difficult for the retailer.

give a refund and try to resell as used
give a refund and try to sell as new... not good

basically value has been lost in the item.
Click to expand...

they wont try and sell as new

they WILL sell as new.

nothing will be lost.

how have so many people never returned anything like this before. theres always a stream of people at any retailers customer service desk:p
 
"andy" said:
they wont try and sell as new

they WILL sell as new.

nothing will be lost.

how have so many people never returned anything like this before. theres always a stream of people at any retailers customer service desk:p
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I once bought a "new" camcorder from Dixons - presume that I can mention them here as they no longer trade.

The only problem was that the included DV tape was not cellophane wrapped. It had some dude's video recording on it.

I guess it had just been restocked as if new.
 
What next, clothing that someone else has previously tried on meaning that it's no longer "new" :eek:

What do you think online retailers do with all these items returned within the first 14days? Chuck them away? Actual shops also have a process for restocking items too.
 
Haven't had a chance to take it back yet. Planned to today but we had to have one of our dogs put to sleep :(

Going to try today and see if I can't just pay the difference and order in the rgb version
 
If its online you purchased the item it does not matter if its been opened or not ! You have 30 days to return products from online shops no question asked what so ever its the law !

Buying items from a shop is a different story thou , they can refuse to give you a refund if the packaging is broken .
 
jasonsony735 said:
If its online you purchased the item it does not matter if its been opened or not ! You have 30 days to return products from online shops no question asked what so ever its the law!
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That is not the law! :D 30 day returns, such as offered by Amazon, are their own policies going way beyond what is required by law.

Under the new Consumer Contracts Regulations 2013 you have the right to cancel your contract of sale within 14 days without giving any reason.

You are also liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. So if they have been opened/used, the retailer is within their rights to make a deduction.

Also, if you paid for expedited shipping, and not any cheaper options that may have been offered the retailer only has to refund the basic shipping charge.


'Which' sum it all up clearly: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

Copy/Paste:

Cancelling goods

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, tailor-made or personalised items.
 
I bought it from a well known high street store for £95. The fancy programming aside, I'm concerned about the low reliability - lots of people complaining about some keys or the whole unit failing, along with LEDs dying relatively quickly.
 
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