Insurance is definitely advisable... no matter how well packaged it is, the worst can and does happen. Seen some awful examples recently (Dave and BNeg I think).
It's subjective, as some areas will have better local drivers for certain firms and vice versea. However, the two to objectively avoid would be Yodel and Myhermes.
I've never had any problems with DPD but as above you might not be able to use them directly.
Having a bit of a nightmare with deliveries/couriers at the moment - been ordering a bit of electrical stuff for a project:
Scheduled a delivery for 28-29th Dec (knew it was expecting a bit much at that time of year but was hoping it would just be a few days late) hasn't turned up and now the courier is claiming it has been delivered - fortunately I have proof that their proof of delivery is over 6 months old and that no attempt to deliver was made at the time and date they claim but looking like legal action is going to be my only option at this point as they are sticking to their guns that it has been delivered.
On another order their trailer broke down delaying the order by 24 hours - but now its looking like it could be another 2-3 days :S (not really their fault as these things happen but still) - due to an accident on the M5 causing severe traffic disruption which is between me and the sorting office the item is at they are further behind schedule.
Heard a noise at the door just now and looked out to see the courier (not one of the 2 above) sitting in their van writing something - went down to find they'd carded as "no one home" - definitely no attempt made to ring the bell so guessing they didn't actually have the item on the van.
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