Asus R9 290 Issue

[RobCharles1981]

Hey Guys I'm a new member here, I've often brought from Overclockers but will more than likely to purchase from you guys.

I've had a major Issue with a competitor begining with "E" if you follow me.

And I brought this said card from them March Last Year.

And some months down the road it began giving me problems.

The First being Heat Issues (would get rather warm) so I had to RMA back to them. (Had the Card Replaced)

Then after about 3 Weeks from the new replacement, It more or less died on me - The Display Driver Crashed and a bsod got back to my desk top with funny artifacts on my display. - Back it Went to them.

The Replacement duly came back to me within about 2 Hours of installing the card I had a black screen of death!! - I did the obvious re-seat the card/re-install drivers - made no difference, I at the time checked the card all around seemed fine.

So I had to sent the Card back to them AGAIN - for a replacment but I asked them on 2 occations that I wanted another card they added that to my notes but it was obviously they can't read.

Then the last draw came That the card was damaged "Phyiscally" so I got on the phone to them and spoke to them, they had told me that one of the heat pipes had been "damaged" and they blamed me for it, and I got into an argument and I spoke to the "Supervisor" who didn't give two monkeys and he sent me the photos of the issue, when I looked at them I never noticed nothing sinister my end when I recieved it. - I just hope Asus themselves can step in.

But on the whole I'm awaiting a shiney new Sapphire R390 Nitro from you guys.

But can you ask me in your words from these photos what are this company playing at?

Cheers
Rob

 

[Confused Stu]

Welcome to the forum , even if it's not for the best of reasons with that opening post.

Definitely doesn't look as curved as it does in the pictures in a review for that model:
http://www.hardocp.com/article/2014...directcu_ii_oc_video_card_review#.Vpw8WY_XLiI
Specifically, this picture:
http://www.hardocp.com/image.html?image=MTQwMDQ1MjcxNUxsdkR5UnJCdTRfMV8xMV9sLmpwZw==

Have you changed case recently and maybe putting the side panel back on has dented the heatpipe? Otherwise, the only option I can see is that it's been damaged in transit at some point, and without taking photos when you received it and packaged it, I have no idea how you'd go about proving the damage wasn't caused by you.

Hopefully the company or Asus will give you the benefit of the doubt and refund/replace the card. Fingers crossed it works out for you mate.

 

[5960xNvidiaGamer]

If it's under warranty RMA it.

 

[Avenged7Fold]

As others have said, go to Asus over the retailer, they clearly seem impossible to deal with. Damage like that to heat-pipes can be hit and miss. If they are sufficiently bent, then the water inside will condense half way up the tube rather than next to the aluminium fins causing temperatures to be lacklustre, if they not that bad, they will have little effect on tempereture as long as water flows back down the heatpipe unhindered.

I've often brought from Overclockers...

[snip]

Then the last draw came...

Genuinely interested if these are typos or intentional.

 

[RobCharles1981]

Cheers for the advice Guys I've emailed Asus and told them the story will see what happens!