![[SKR]Phoenix](/styles/overclockers/avatars/4.png){kind=avatar}
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- 12 Feb 2003
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If it's still on finance, speak to the finance company. They have a lot of clout and in my experience will be very helpful in this situation.
HELP: Been In Accident & More Revealed!
- Thread starter Mr Jones
- Start date
I've been quoted £250+VAT to get it fixed at the same garage, but I suspect the Dealership will deal with it themselves.
There's a couple of scenario;
1) It was damaged at Toyota Factory and they fitted the bumper over it to hide the issue.
2) It was damaged at Dealership and they fixed the bumper with a new one to hide the issue.
I wouldn't have known / mind if they did damage it and fixed the actual dint before covering up with a bumper. The fact is, they didn't and they hid it. That's the issue I have with them now.
It is entirely true and something you should always ask. It may have picked up a knock during delivery which has been repaired. They do not have to tell you but if you ask they do have to.
http://www.whatcar.com/images/subscription/newcarcollect.pdf
I will avoid buying new cars but I will remember this in case anyone else I know gets one, to ask such a mundane yet "I can't believe this can happen", question.
[SKR]Phoenix;29069513 said:
Toyota Finance, I'll consult them if the Dealership don't respond to my issue.
I will get in contact with them sometime this week, my car isn't out of the insurance workshop till the 27th, so can't really show the Dealer face to face if they need me to.
I doubt the car would have been damaged in the factory and sent out like that to be honest, if it was done anywhere I would hazard a guess it was done at the dealership (where exactly would a transport company get a vehicle repaired if they did this in transit), but christ that's had some knock to do that to it.
Looks like a fairly large dealership/workshop, so be surprised if they didn't do their own body repairs.
(Random one you can street view inside that dealership - not seen that before)
https://www.google.co.uk/maps/@53.6...4!1sn64w4Gy3m8T0J9HQGVGKUQ!2e0!7i13312!8i6656
Typically speaking at the group I worked at the transport of cars is done by a contractor who delivers the cars to a holding compound and then they are either taken from there by staff to the dealership or delivered on another transporter, hence why I said damaged by the transport company. Although there is the possibility they damaged it then passed it to the dealer in a damaged state then they repaired it.
Question for OP, was the car built to order for you? Or was it from stock the dealer had/was able to obtain (from another dealership?)/showroom car?
You may not know the answer to that question, but maybe they got it from another dealership who damaged it then passed it off.
Question for OP, was the car built to order for you? Or was it from stock the dealer had/was able to obtain (from another dealership?)/showroom car?
You may not know the answer to that question, but maybe they got it from another dealership who damaged it then passed it off.
Unfortunately after 18months I'd say the dealership will tell you that you did this and simply replaced the bumper thinking it'd fix the problem.
Not a nice situation but worth a shot seeing if they will do anything about it.
Not a nice situation but worth a shot seeing if they will do anything about it.
I had to wait a couple of months as I ordered it July and waited till 1st week of Sept for the 64 plate. The only add on to a mid-range pack was black alloys, so it could have been "standard" with the right wheels.
Do cars parts get registered as OEM or Genuine to the factory stock? Perhaps that's one way for them to trace if it's a replacement.
That said, if it's situation 2 mentioned above, I hardly have a leg to stand on!
Still trying to access how best to approach with worst case scenario in mind that they totally deny it!
When I picked up the Mustang Ford declared damage they had found on the car from transportation (scratched window) and lose wiring loom. They have ordered a new window and fixed the wiring loom on site.
Buying new the car should be supplied as new without damage, the customer should not need to ask if a brand new car has damage.
Buying new the car should be supplied as new without damage, the customer should not need to ask if a brand new car has damage.
I assumed you did the illogical thing of asking them about damage?
Tempting but I wouldn't know who and how to approach it with confidence, especially if they ask for specific details.
My work colleague is a friend of the previous manager, so we're roping him in to help (hopefully) as he is now with the BMW group, so no longer in affiliation with that dealership.
You could just try ringing and being put through to the service department and ask them if there is any work listed for your car before you collected it, or be put through to the parts department who might be able to tell you if any orders were placed for the vehicle prior to collection.
Would that be Toyota or the Dealership?
I assuming I'll need the VIN number or would the Car Reg be enough?
Car Reg should be enough for a service department
The car reg should be fine to bring up all the records for that car.I wouldn't be lying about stolen merchandise but asking about the incident and letting THEM ask you for the cars info would work best, let them ask you the questions. If you falsify your identity if asked then I don't think you'd have a leg to stand on when it comes to presenting this information to the dealer.
Indeed, there is nothing wrong phoning up the service/parts department asking about the history of your car. Especially in light of what has been discovered.