Advice regarding a refund.
- Thread starter wilber
- Start date
I had this once with House of Fraser. I ordered something that was alegedly delivered but never was (it probably went to the wrong address). They said they would investigate with the delivery company but would have to wait x weeks before it is declared lost. After x weeks I asked for a refund and they said it was too late now to get a refund and offered a credit note. I just kept insisting that they give a refund and eventually they did. It's ridiculous.
Soldato
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- 12 Feb 2006
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- 17,718
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- Surrey
I'd imagine the 30 day refund thing is simply them using paypal's refund policy which will give the seller 30 days to offer a full refund from within paypal and get the paypal fees refunded too. past that point they now have paid the paypal fees as well as have to get your details from you to refund, causing admin work.
Soldato
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- 20 Feb 2010
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- Darkest Worcestershire
Just threaten them with the small claims court, that will work better
Not really, much easier to threaten a PP dispute because they'll know that they've got no chance of holding onto that money.
Soldato
- Joined
- 12 Sep 2012
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- 11,698
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- Surrey
Open one immediately before they respond. You can always cancel the dispute and the earlier you do it the better. It will also likely change the tone of their response and make sorting this out easier and quicker.
Apologises for a quick reply but I'm up to my butt in stuff right now.
If I read this correctly, OP, your rights are dead simple. The DSR replacement, Consumer Contracts (ICAC) (SI 3134 2013) applies, section 30 (4). Your right to cancel, where multiple goods are delivered on different days, ends 14 after the LAST goods are delivered to you or someone named by you. As they haven't been delivered, it seems pretty clear cut. Cancel and quote reg 30(4).
If I read this correctly, OP, your rights are dead simple. The DSR replacement, Consumer Contracts (ICAC) (SI 3134 2013) applies, section 30 (4). Your right to cancel, where multiple goods are delivered on different days, ends 14 after the LAST goods are delivered to you or someone named by you. As they haven't been delivered, it seems pretty clear cut. Cancel and quote reg 30(4).
Thankyou everyone.
This has now been resolved and the payment refunded to my paypal.
This was the reply I had for those interested;
Please accept my apologies for the mistake that I have made, my colleagues have since explained to me that in your circumstance, are refund can be actioned.
This will be actioned for you now and you will receive an email to confirm this, once you have received the email, the money will be visible in your account in the next three to five working days.
Again, please accept my apologies for the mistake I have made.
Happy with the outcome.
This has now been resolved and the payment refunded to my paypal.
This was the reply I had for those interested;
Please accept my apologies for the mistake that I have made, my colleagues have since explained to me that in your circumstance, are refund can be actioned.
This will be actioned for you now and you will receive an email to confirm this, once you have received the email, the money will be visible in your account in the next three to five working days.
Again, please accept my apologies for the mistake I have made.
Happy with the outcome.
