Yodel and loosing a parcel question?

Draeger

Draeger

Draeger

Soldato
Joined
4 Feb 2004
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Écosse
Folks, recently sold an item to a member of an online motorcyle owners group that I'm a member of. Packaged it all up securely and used Parcel2Go to purchase (stupidly chose Yodel 24hr) a delivery service. Parcel was picked up and should have made its way to Wales. Somehow it ended up in a depot in Peterborough and sat there still for two days. I chased it up today and was messaged by Parcel2Go who said the courier had 'declared the item missing'. Have filled in a claim form and await to be refunded. They will only refund the declared value of the item. Now, here's the rub......the declared value of the item is what the item was worth and consequently what I sold it for. I've refunded the seller immediately whilst I await the claim. Once Yodel refund me though, this will only cover what I've had to refund the seller - I'm still 'down' one motorcyle part and as a result, out of pocket through no fault of my own.

Yodel have said their policy is only to refund the declared value of the item sent. They are dismissing any suggestions that I be compensated for the loss of my item.

How the actual whatsit does that work??!! :mad:

And yeah, before anyone says it......lolyodel. I should know better. :mad:
 
So, they're not refunding you for the service you paid them for, and they haven't provided?
 
So you sent something away and you're getting 100% of the money you wanted for it and this is a problem? The only thing I can see being an issue is that the buyer isn't getting what he paid for which could be an annoyance and you're inconvenienced by having to wait for the money.

Personally I'd leave it, not worth the (supposed) hassle.






Off topic, did anyone see that Despatches the other night where they went undercover at Yodel? I've seen monkeys handle their stuff better.
 
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Moses said:
What?! Say the part is worth £35, and you got that from the buyer. You now get £35 from Yodel, so £70. You then refund the buyer and are up £35 and down one part...

I thought you were going to complain about them not refunding postage on top of the value of the contents...
Click to expand...

Makes sense to me, effectively you've sold the part to Yodel...I would be looking for the postage costs back though.
 
I don't see how you are out any money. Seller pays for item, you refund, yodel pays for missing item leaving you in the and position at if you just sold it?
 
Yodel are awful at this. I sold a laptop to someone on the MM a good while back, it supposedly got delivered but nobody could ever tell me where it was delivered to. The driver produced multiple different versions of events, from saying it was delivered to a house number that didn't exist, leaving it behind a car that wasn't ever on the driveway etc.

Total shambles.
 
Yodel are rubbish, but don't blame the delivery men. I was looking at working for them and people say they pay hardly anything and treat staff poorly. They pay less than minimum wage.
 
You are entitled to the declared value PLUS the cost of the delivery ( which they failed to carry out )

Not sure how you get the out of pocket part, unless you declared the value well under its actual value - in that case its your fault
 
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