Front panel USB device issue

hughtrimble · 15 Feb 2016 at 20:40

Evening all,

I recently put together a Windows 10 PC for home office use using an Asus A68HM-Plus AMD A68 and a Kolink Satellite Micro-ATX Cube Case.

Every time I attach attach any storage media to either of the two front panel USB ports, I get a USB device not recognized warning (the mouse and keyboard work just fine from them):

"The last USB device you connected to this computer malfunctioned, and Windows does not recognize it"

I have tried the general Google advice of running devmgmt.msc and uninstalling the device, however to no avail. I have even done the traditional 'unplug from the mains and try again' method, as well as a long CMOS reset (for good measure) but still the same issue keeps coming.

Any other suggestions as to what could be wrong?

Hugh

koolpc · 15 Feb 2016 at 20:42

Would it be that the USB ports at the front are not powerful enough for the device you are plugging in?

dacads · 15 Feb 2016 at 20:43

Drivers installed?

Are the storage media devices USB 2.0 or 3.0?

hughtrimble · 15 Feb 2016 at 20:44

koolpc said:
Would it be that the USB ports at the front are not powerful enough for the device you are plugging in?

Just a bunch of 4GB USB thumb drives - shouldn't be too much for USB 3.0 ports, one would hope!

hughtrimble · 15 Feb 2016 at 20:45

dacads said:
Drivers installed?

I've checked the mobo's USB drivers, and these were up to date. Would the front panel ones need different ones? If so, how might I go about updating them?

Philtor · 15 Feb 2016 at 23:29

Have you tried connecting the front panel ports to a different USB header on the motherboard (if possible)? I would also ensure the BIOS is up to date.

TheMadHatter · 16 Feb 2016 at 01:20

I had this not long ago and the only cure I found was to buy a new Motherboard

I swapped a HP Desktop into a new NZXT Case the front 2 USB ports would not work at all the Same error I have since swapped the HP board to a gigabyte Board and the front ports now work so it was either my HP or its bios

hughtrimble · 16 Feb 2016 at 19:50

Philtor said:
Have you tried connecting the front panel ports to a different USB header on the motherboard (if possible)? I would also ensure the BIOS is up to date.

Thanks for the suggestions - BIOS is up to date, and whilst there is just one USB 3.0 male on the motherboard, I switched the standard (?) USB cable to another male, and no change.

However, I unplugged the USB 3.0 connector from the male, and now the front panel works flawlessly with USB pens.

So it's certainly a remedy! Any ideas what might be up with the 3.0 then?

hughtrimble · 16 Feb 2016 at 19:51

TheMadHatter said:
I had this not long ago and the only cure I found was to buy a new Motherboard

I swapped a HP Desktop into a new NZXT Case the front 2 USB ports would not work at all the Same error I have since swapped the HP board to a gigabyte Board and the front ports now work so it was either my HP or its bios

Thank you for the info - I really hope it doesn't come to this as I really dislike putting these things together. It's satisfying when it works, but it's moments like this that make it oh so very irritating!